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Airbnb

Community Growth Manager (contract)

Airbnb, San Francisco, California, United States, 94199

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Community Growth Manager (contract)

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Community Growth Manager (contract)

role at

Airbnb Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Program Launch:

Supporting recruitment and onboarding education for new Co-hosts

Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities

Designing, piloting, and testing new levers that support Co-host growth at scale

Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support

Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy

Adapting central programs to support regional objectives

Co-Hosting Community Management:

Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education

Serve as the primary point of contact for Co-hosts. Advising and supporting them as they build their property management businesses

Building sentiment and feedback channels to size and package insights for product and central programs

Identify and pilot opportunities to increase overall success of Co-hosts

Business Strategy:

You will be responsible for revenue and host growth goals

You will develop new programs and initiatives

You will implement plans and evaluate overall efficacy to inform business initiatives

You will lead through inspiration, influence, and our core value of belonging

Outcomes and Impact:

You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts

You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design

You will support the development, execution and scale of pilots to accelerate evolving business verticals

Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.

Lead resource development for the Co-hosting community with engaging and high impact communications

Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners

Support online and offline Community events (webinars, meetups, and workshops)

Requirements:

8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel

You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.

You think and act like an entrepreneur. You are resourceful and goal driven.

Strong project management skills and demonstrated experience leading strategic programs and processes.

Can forecast, model, and optimize growth tactics based on known and unknown performance

You have sales or external relationship management experience across tech and consumer goods

Ability to influence through persuasion, negotiation, and consensus building

Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.

Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels

Strong empathy for our community AND passion for revenue and growth

Deep understanding of value drivers in recurring revenue business models

Enthusiastic and creative leader with the ability to inspire others

Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity

Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making

Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.

Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $80-$90/hour.

Benefits: Medical, Dental, Vision, 401K

Seniority level

Seniority levelMid-Senior level Employment type

Employment typeContract Job function

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