Jobright.ai
Junior Technical Support Engineer
Jobright.ai, San Francisco, California, United States, 94199
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Junior Technical Support Engineer
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Jobright.ai 3 days ago Be among the first 25 applicants Join to apply for the
Junior Technical Support Engineer
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Sigma is a rapidly growing company recognized for its customer service excellence. As a Technical Support Engineer, you will assist customers in resolving complex technical issues while collaborating with various teams to enhance product performance and support operations. Responsibilities: • You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. • Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. • Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes. Qualifications: Required: • 2+ years of industry experience supporting enterprise products for data analytics. • Computer Science fundamentals. Strong domain expertise in databases and business intelligence. • SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. • SQL query performance troubleshooting and plan generation understanding. • Proficient in data modeling concepts. • Ability to properly chart data into logical visualizations. • A proven track record of building trust with customers and bringing issues to resolution quickly. • Excellent verbal and written communication skills. • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc). • Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution. • Desire to be a great teammate and have fun at work. Preferred: • Supporting a cloud service in production. • Experience working with Snowflake, Redshift, BigQuery. • Knowledge of GCP, AWS. • Startup experience. Company: Sigma is not another Business Intelligence tool. Founded in 2014, headquartered in San Francisco, California, USA, team size 501-1000 employees, currently Late Stage. Sigma has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Support Engineer” roles.
San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $62,000.00-$72,000.00 2 weeks ago San Francisco, CA $65,000.00-$75,000.00 1 month ago San Francisco, CA $70,000.00-$150,000.00 1 year ago San Francisco, CA $135,000.00-$150,000.00 1 month ago San Mateo, CA $60,000.00-$74,000.00 1 month ago Brisbane, CA $40,000.00-$60,000.00 1 week ago San Francisco, CA $90,000.00-$125,000.00 3 days ago San Francisco, CA $50.00-$60.00 6 days ago San Francisco, CA $32.00-$38.00 5 days ago San Francisco, CA $115,000.00-$190,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 2 weeks ago San Francisco, CA $105,000.00-$125,000.00 2 days ago Technical Support Engineer - University Graduate 2025
San Francisco, CA $80,000.00-$180,000.00 2 weeks ago San Francisco, CA $85,000.00-$95,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 1 year ago San Francisco, CA $95,000.00-$130,000.00 1 month ago San Francisco, CA $75,202.00-$88,473.00 1 month ago San Francisco, CA $95,000.00-$130,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Junior Technical Support Engineer
role at
Jobright.ai 3 days ago Be among the first 25 applicants Join to apply for the
Junior Technical Support Engineer
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Sigma is a rapidly growing company recognized for its customer service excellence. As a Technical Support Engineer, you will assist customers in resolving complex technical issues while collaborating with various teams to enhance product performance and support operations. Responsibilities: • You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. • Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. • Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes. Qualifications: Required: • 2+ years of industry experience supporting enterprise products for data analytics. • Computer Science fundamentals. Strong domain expertise in databases and business intelligence. • SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. • SQL query performance troubleshooting and plan generation understanding. • Proficient in data modeling concepts. • Ability to properly chart data into logical visualizations. • A proven track record of building trust with customers and bringing issues to resolution quickly. • Excellent verbal and written communication skills. • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc). • Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution. • Desire to be a great teammate and have fun at work. Preferred: • Supporting a cloud service in production. • Experience working with Snowflake, Redshift, BigQuery. • Knowledge of GCP, AWS. • Startup experience. Company: Sigma is not another Business Intelligence tool. Founded in 2014, headquartered in San Francisco, California, USA, team size 501-1000 employees, currently Late Stage. Sigma has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Support Engineer” roles.
San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $62,000.00-$72,000.00 2 weeks ago San Francisco, CA $65,000.00-$75,000.00 1 month ago San Francisco, CA $70,000.00-$150,000.00 1 year ago San Francisco, CA $135,000.00-$150,000.00 1 month ago San Mateo, CA $60,000.00-$74,000.00 1 month ago Brisbane, CA $40,000.00-$60,000.00 1 week ago San Francisco, CA $90,000.00-$125,000.00 3 days ago San Francisco, CA $50.00-$60.00 6 days ago San Francisco, CA $32.00-$38.00 5 days ago San Francisco, CA $115,000.00-$190,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 2 weeks ago San Francisco, CA $105,000.00-$125,000.00 2 days ago Technical Support Engineer - University Graduate 2025
San Francisco, CA $80,000.00-$180,000.00 2 weeks ago San Francisco, CA $85,000.00-$95,000.00 1 month ago San Francisco, CA $90,000.00-$150,000.00 1 year ago San Francisco, CA $95,000.00-$130,000.00 1 month ago San Francisco, CA $75,202.00-$88,473.00 1 month ago San Francisco, CA $95,000.00-$130,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr