Banc of California
VP, Treasury Management Services Manager
Banc of California, Santa Ana, California, United States, 92725
VP, Treasury Management Services Manager
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VP, Treasury Management Services Manager
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Banc of California VP, Treasury Management Services Manager
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VP, Treasury Management Services Manager
role at
Banc of California Get AI-powered advice on this job and more exclusive features. BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN
THE OPPORTUNITY
The VP, Treasury Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated services. This role provides leadership, coaching, and guidance to the Treasury Services Team, ensuring a high standard of customer service and operational excellence. The manager oversees customer escalations, quality assurance, and performance reporting, while also driving continuous improvement in service delivery and team development. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
How You’ll Make a Difference
Provides leadership and direction to the Treasury Services Team, including performance management, coaching, and professional development. Manages customer escalations and ensures timely and effective resolution of complex service issues. Oversees daily operations of the Treasury Services Call Center, including scheduling, delegation of assignments, and workflow management. Conducts quality monitoring and reporting to assess service levels, identify trends, and implement improvements. Analyzes call center data and system performance to identify areas for process improvement and operational efficiency. Collaborates with internal stakeholders to align service delivery with business goals and customer expectations. Ensures compliance with all relevant banking regulations, internal policies, and audit standards. Promotes a culture of accountability, integrity, and exceptional customer service. Conducts system-platform analysis, assessing areas of improvement in protocols and processes; analyzing call center data to preparing reports for upper management. Monitors phone call volume throughout the day in phone management system and takes action as needed based on volume. Develops daily, weekly and monthly reporting. Reviews Interactive Voice Response (IVR) call routing, options and volume. Develops business plans to improve the customer experience and efficiencies in the system Involved with interviewing and hiring decisions. Prepare and deliver employee performance evaluations, goal planning, and counselings. Manage, support, coach and train staff. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. Performs other duties and projects as assigned.
What You’ll Bring
Demonstrate a passion for customer service. Ability to work in a collaborative, team-oriented environment. Strong verbal and communication skills. Intermediate computer skills. Ability to work with no supervision while performing duties. Ability to maintain confidential customer and company information Highschool diploma or equivalent required Minimum 3 years Call Center management experience. Minimum 3 years Interactive Voice Response (IVR) experience. Minimum 3 years Digital Banking and Zelle experience. Minimum 3 years banking and risk management experience with a focus on process improvement and enhancing the client experience. Experience with workforce management, scheduling and call monitoring preferred. Intermediate/Advanced working knowledge of Microsoft Excel.
How We’ll Support You
Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at Banc of California by 2x Sign in to set job alerts for “Vice President Treasury Management” roles.
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Join to apply for the
VP, Treasury Management Services Manager
role at
Banc of California VP, Treasury Management Services Manager
4 days ago Be among the first 25 applicants Join to apply for the
VP, Treasury Management Services Manager
role at
Banc of California Get AI-powered advice on this job and more exclusive features. BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more. BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN
THE OPPORTUNITY
The VP, Treasury Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated services. This role provides leadership, coaching, and guidance to the Treasury Services Team, ensuring a high standard of customer service and operational excellence. The manager oversees customer escalations, quality assurance, and performance reporting, while also driving continuous improvement in service delivery and team development. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
How You’ll Make a Difference
Provides leadership and direction to the Treasury Services Team, including performance management, coaching, and professional development. Manages customer escalations and ensures timely and effective resolution of complex service issues. Oversees daily operations of the Treasury Services Call Center, including scheduling, delegation of assignments, and workflow management. Conducts quality monitoring and reporting to assess service levels, identify trends, and implement improvements. Analyzes call center data and system performance to identify areas for process improvement and operational efficiency. Collaborates with internal stakeholders to align service delivery with business goals and customer expectations. Ensures compliance with all relevant banking regulations, internal policies, and audit standards. Promotes a culture of accountability, integrity, and exceptional customer service. Conducts system-platform analysis, assessing areas of improvement in protocols and processes; analyzing call center data to preparing reports for upper management. Monitors phone call volume throughout the day in phone management system and takes action as needed based on volume. Develops daily, weekly and monthly reporting. Reviews Interactive Voice Response (IVR) call routing, options and volume. Develops business plans to improve the customer experience and efficiencies in the system Involved with interviewing and hiring decisions. Prepare and deliver employee performance evaluations, goal planning, and counselings. Manage, support, coach and train staff. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. Performs other duties and projects as assigned.
What You’ll Bring
Demonstrate a passion for customer service. Ability to work in a collaborative, team-oriented environment. Strong verbal and communication skills. Intermediate computer skills. Ability to work with no supervision while performing duties. Ability to maintain confidential customer and company information Highschool diploma or equivalent required Minimum 3 years Call Center management experience. Minimum 3 years Interactive Voice Response (IVR) experience. Minimum 3 years Digital Banking and Zelle experience. Minimum 3 years banking and risk management experience with a focus on process improvement and enhancing the client experience. Experience with workforce management, scheduling and call monitoring preferred. Intermediate/Advanced working knowledge of Microsoft Excel.
How We’ll Support You
Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at Banc of California by 2x Sign in to set job alerts for “Vice President Treasury Management” roles.
Vice President, Business Development - Investment Banking & Consulting
Newport Beach, CA $190,000.00-$220,000.00 2 weeks ago El Monte, CA $185,000.00-$230,000.00 2 weeks ago Vice President, Compliance Officer - Anti-Financial Crime
Newport Beach, CA $137,500.00-$195,000.00 3 months ago VP, Financial Consultant- Monarch Beach (Dana Point), CA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr