Decagon
Director of Engineering, Agent Software Engineering
Join to apply for the
Director of Engineering, Agent Software Engineering
role at
Decagon Director of Engineering, Agent Software Engineering
Join to apply for the
Director of Engineering, Agent Software Engineering
role at
Decagon Get AI-powered advice on this job and more exclusive features. This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$350,000.00/yr - $450,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values— customers are everything ,
relentless momentum ,
winner’s mindset , and
stronger together —shape how we work and grow as a team.
About The Role
As the leader of our Agent SWE team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of both engineers and engineering leaders, dive deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Rapidly hire and build out a world class team of engineers and engineering leaders in San Francisco, New York City and London Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts Contribute to team strategy and help define the future of AI customer support agents
Your background looks something like this
Have 5+ years of engineering management experience Have 10+ years of industry experience in software engineering Ability to drive strategic direction of our Agent Engineering organization while also being able to get into the lowest level of detail as needed to solve key issues A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$350K - $450k + Offers Equity Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Decagon by 2x Sign in to set job alerts for “Director of Software Engineering” roles.
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#J-18808-Ljbffr
Join to apply for the
Director of Engineering, Agent Software Engineering
role at
Decagon Director of Engineering, Agent Software Engineering
Join to apply for the
Director of Engineering, Agent Software Engineering
role at
Decagon Get AI-powered advice on this job and more exclusive features. This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$350,000.00/yr - $450,000.00/yr About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values— customers are everything ,
relentless momentum ,
winner’s mindset , and
stronger together —shape how we work and grow as a team.
About The Role
As the leader of our Agent SWE team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of both engineers and engineering leaders, dive deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
Rapidly hire and build out a world class team of engineers and engineering leaders in San Francisco, New York City and London Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts Contribute to team strategy and help define the future of AI customer support agents
Your background looks something like this
Have 5+ years of engineering management experience Have 10+ years of industry experience in software engineering Ability to drive strategic direction of our Agent Engineering organization while also being able to get into the lowest level of detail as needed to solve key issues A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary Prior experience working with multi-modal models
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$350K - $450k + Offers Equity Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Decagon by 2x Sign in to set job alerts for “Director of Software Engineering” roles.
Vice President of Software Engineering - $250k
New York City Metropolitan Area $230,000.00-$250,000.00 5 days ago Software Engineering Senior Vice President
New York, NY $347,000.00-$463,000.00 4 days ago New York, NY $300,000.00-$350,000.00 3 months ago Vice President of Software Engineering for Top NYC FinTech Firm
New York City Metropolitan Area $200,000.00-$275,000.00 3 days ago New York, NY $160,000.00-$200,000.00 1 month ago New York, NY $200,000.00-$250,000.00 1 week ago New York, NY $240,000.00-$270,000.00 2 months ago New York, NY $264,000.00-$342,000.00 2 weeks ago VP, Software Engineering (Hybrid - Flexible Options)
Newark, NJ $220,000.00-$240,000.00 6 days ago New York, NY $200,000.00-$260,000.00 3 months ago Director of Engineering - VC Backed Startups
New York, NY $190,000.00-$280,000.00 4 months ago New York, NY $250,000.00-$295,000.00 2 weeks ago New York, NY $200,000.00-$260,000.00 23 hours ago New York, NY $200,000.00-$250,000.00 1 week ago New York, NY $150,000.00-$170,000.00 1 month ago New York, NY $243,000.00-$379,500.00 2 weeks ago Director, Software Engineering - Platform Services
Associate Director: Software Engineering
New York, NY $172,925.00-$222,300.00 1 month ago New York, NY $225,000.00-$300,000.00 2 weeks ago SVP, Software Engineering Manager - Risk Technology
New York, NY $200,000.00-$275,000.00 1 week ago New York, NY $200,000.00-$240,000.00 6 days ago Director of Software Engineering - Securitized Products
New York, NY $194,000.00-$267,300.00 1 week ago Director of Engineering, Booking Platform
New York, NY $200,000.00-$250,000.00 1 week ago Senior Director of Software Engineering - Software Engineering Team Lead
Director, Generative AI Software Engineering
New York City Metropolitan Area $190,000.00-$200,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr