Golden Route Operations
City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Part Time
Department
Hotel Ops (excluding Housekeeping & EVS)
Front Desk Representative The Strat (Las Vegas, NV)
Description:
Summary:
As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.
Essential Functions and Responsibilities:
Assign guests rooms in accordance with current policies and procedures
Manage cash flow in assigned bank and performs account postings
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk’s daily operations
Process guest accounts upon check-out in an efficient and accurate manner
Handle all special requests and complaints until guest is completely satisfied
Assist other departments with requirements they may have pertinent to hotel guests
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
Strong guest service abilities
Proven experience providing high level of guest service
Ability to access and input information using a moderately complex computer system
Experience with 10-key touch proficiency preferred
At least 18 years of age
High school diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Occasionally push, pull, lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bent, and twist
Frequently stand and walk for prolonged periods of time
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Hot & cold temperatures
Exposure to dust, fumes, gases and/or smoke
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Return to Search (AppJobSearch1.jsp)
Las Vegas
State
NV
Shift
Varies
Type of Shift
Part Time
Department
Hotel Ops (excluding Housekeeping & EVS)
Front Desk Representative The Strat (Las Vegas, NV)
Description:
Summary:
As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.
Essential Functions and Responsibilities:
Assign guests rooms in accordance with current policies and procedures
Manage cash flow in assigned bank and performs account postings
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk’s daily operations
Process guest accounts upon check-out in an efficient and accurate manner
Handle all special requests and complaints until guest is completely satisfied
Assist other departments with requirements they may have pertinent to hotel guests
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
Strong guest service abilities
Proven experience providing high level of guest service
Ability to access and input information using a moderately complex computer system
Experience with 10-key touch proficiency preferred
At least 18 years of age
High school diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
None
Physical Requirements
Occasionally push, pull, lift and/or carry up to 10 lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bent, and twist
Frequently stand and walk for prolonged periods of time
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Hot & cold temperatures
Exposure to dust, fumes, gases and/or smoke
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Return to Search (AppJobSearch1.jsp)