Marsh McLennan Agency - National HR Consulting
Chief Operating Officer
Marsh McLennan Agency - National HR Consulting, Escondido, California, United States, 92025
Job Description
Job Description
SUMMARY :
Responsible for enhancing the organizations internal processes and infrastructure that will allow the hospice to continue to grow and fulfill its mission. Supports the work of the CEO focusing on the establishment and optimization of day-to-day operations. Review on an ongoing basis services being offered; and develop new programs as needs emerge. JOB DUTIES / KNOWLEDGE / JOB PERFORMANCE : 1.Ensure that all program activities operate consistently and ethically within the mission and values of the agency. 2.Provide effective and inspiring leadership, as well as stewardship, by being actively involved in all programs and services. Promote regular and ongoing opportunities for all staff to give feedback on program operations. 3.Lead a high performing team of department directors to the next level by further developing and implementing recruitment, training, and retention strategies. 4.Partner with the CEO to represent the agency with external constituency groups, including community, governmental, and private organizations. MANAGEMENT AND ADMINISTRATION 1.Oversee the creation and implementation of risk management and legal activities : letters of agreement, contracts, leases, and other legal documents and agreements. 2.Advise the leadership team on key strategic issues and make recommendations on important business decisions. 3.Establish and oversee operational processes / process improvement. 4.Ensure that all departments management staff are fully informed on operational objectives. 5.Set operational and / or performance goals for each department which are aggressive, achievable, and tied to long-term goals. 6.Establish and monitor performance reporting systems. 7.Monitor department performance against performance goals to ensure that progress is being made. 8.Conduct regular meetings with department directors to ensure that priorities are clear, and coordination is good. 9.Ensure services and activities comply with all federal, state, funding, and city regulations, certifications, and licensing requirements. 10.Facilitate resolution of issues between departments. 11.Take charge in high-priority crises. FISCAL 1.Manage strategy implementation, regarding budgets, timelines, and resource allocation. 2.Consult with department directors on operational and capital budget planning; manage effectively within this budget, and report accurately on progress made and challenges encountered. 3.Ensure the continued financial viability of the agencys programs and services through sound fiscal management. 4.Approve expenditures of direct reports. PERSONNEL 1.Hire and administer an effective senior leadership team with provision for succession. 2.Implement appropriate leadership development that ensures qualified human resources necessary for the achievement of the agencys mission, goals, and objectives. 3.Ensure the administration of board-approved personnel policies. 4.Oversee disciplinary actions of direct reports and downstream staff MISSION / AGENCY STANDARDS : 1.Understand and appropriately apply the chain of command in relation to job position and supervision. 2.Know and understand the agencys mission in relation to own job description. Observe confidentiality policy at all times. 1.Protect and honor donor, patient, and coworker confidentiality. 2.Respect privacy rights of donors, patients, and co-workers. Observe attendance and attire policies. 1.Meet attendance and punctuality expectations. 2.Demonstrate cooperation with scheduling requests to meet agency and / or department needs. 3.Consistently adheres to agency and / or department dress code. Complies with all other policies, procedures, and requests. 1.Recommend and / or supports changes to policies and procedures. 2.Demonstrate knowledge of policies and procedures applicable to own job description. 3.Adhere to policies and procedures. Honors requests of management for interim rules. 4.Support and complies with agency policy regarding the acceptance of gifts. Conserves agency resources. 1.Maintain agency property, supplies and equipment in a manner that demonstrates ownership and accountability. 2.Maintain the work area to reduce the likelihood of safety hazards and to enhance its general appearance. COMMUNICATION SKILLS : 1.Demonstrate interpersonal understanding and utilize effective communication skills. 2.Utilize listening skills that indicate understanding and promote accurate interpretation of others concerns, motivations, and feelings. 3.Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others. 4.Work toward resolution of interpersonal conflicts as they arise. 5.Position departmental communication within the context of the larger organization. 6.Use multiple methods of communication to build a shared vision and mission. 7.Ensure buy-in and ownership of processes and outcomes through participatory decision-making. 8.Regularly read and appropriately apply information to practice. 9.Use words that express respect, patience and understanding in interactions with others. 10.Acknowledge others verbally and nonverbally (eye contact, expression, tone of voice) promptly and courteously. CHANGE MANAGEMENT : 1.Build commitment to change by influencing and educating others, creating a sense of urgency, by personally embracing the need for change and mentoring and facilitating actions that promote change. 2.Establish and communicate indicators and outcomes related to effective implementation. 3.Recognize, understand, and respond to others reactions to change in ways which are supportive and help to reduce resistance to change while gaining commitment. COST MANAGEMENT : 1.Adhere to fair business practices, ethical behaviors, standards of practice and maintain confidentiality in compliance with the hospices policies. 2.Use financial data to monitor costs, assess cost competitiveness and recommend cost management strategies. 3.Identify methods and approaches to decrease waste and increase the quality of service by simplifying work processes. 4.Strive to measure and improve productivity by monitoring the equality of output, turn-around time, and customer satisfaction (internal / external). 5.Focus on understanding and resolving the root causes which contribute to significant cost problems. CUSTOMER ORIENTATION : 1.Demonstrate a clear understanding of who primary customers are and what they require; and know why it is important to focus on their needs, expectations, and satisfaction. 2.Hold self and others accountable to the highest standards of services, recognizes them for attaining it and solicits their ideas for making improvements. 3.Use customer feedback as a basis for taking actions which solve customer problems quickly and effectively and / or which produce higher levels of services or create innovations. LEADERSHIP : 1.Serve as an active and contributing senior leader member and effectively collaborates with colleagues. 2.Inspirational and effective management skills to mentor and motivate staff, leverage existing capacity, delegate appropriately, and strengthen performance while maintaining best practices, camaraderie, and shared accountability. 3.Create a work environment which encourages participation to promote retention, productivity, and a quality, customer-oriented staff; and utilizes clearly defined goals, objectives, and methods with which to measure success. 4.Take action to enforce rules; confront others about problems when necessary. 5.Empower others by sharing responsibility to encourage a deep sense of commitment and ownership. 6.Demonstrate creativity and innovation. Takes reasonable risks and accepts full accountability for actions taken. 7.Allow subordinates to take reasonable risks and accept accountability for their actions. 8.Develop a spirit of cooperation and teamwork while leading a group of people. 9.Work for solutions that generally benefit all involved parties. 10.Demonstrate self-confidence, positive image, and ability to think conceptually in leading and directing others. 11.Recognize complex connections in situations and identify the key or underlying issues. 12.Demonstrate the ability to make decisions independently that benefits the agency on the identification of key or underlying issues. PERFORMANCE MANAGEMENT / COACHING : 1.Effectively interview and select the appropriate candidate(s) by establishing objective selection criteria and making well informed decisions. 2.Coach employees, providing effective timely feedback that supports individual development and improvement. 3.Prepare performance appraisals in a timely manner, which accurately and objectively reflect employee, job performance based upon explicit performance standards and measurable goals. 4.Demonstrate an understanding of human resources policies and procedures and related laws, and apply them objectively, fairly, and consistently. 5.Must be able to relate to other people beyond giving and receiving instructions : a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor PROBLEM SOLVING : 1.Exhibit critical thinking in achieving continuous improvement of services and programs. 2.Continuously analyzes work processes and makes suggestions for improvement. 3.Assist in collecting data for analyzing work processes and outcomes. TIME / PRIORITY MANAGEMENT : 1.Make efficient use of tools, resources, techniques, and / or systems to organize tasks. 2.Identify and seek to overcome personal or system barriers to effective use of time. 3.Prepare for, and is punctual to, meetings. 4.Balance multiple priorities and / or projects simultaneously assuring timely completion of each task or assignment. QUALIFICATIONS : 1.MBA or similar advanced degree and at least 10 years of professional experience overall with experience supervising seasoned staff operating multiple programs, or equivalent combination of education and experience. 2.Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, and partnering with the CEO. 3.Demonstrated ability in fiscal and business management preferable in health care and / or not-for-profit setting. 4.Demonstrated knowledge of healthcare policies and reimbursement practices. 5.Demonstrated excellence in both written and oral communications. 6.Current California drivers license with proof of insurance preferred.
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Responsible for enhancing the organizations internal processes and infrastructure that will allow the hospice to continue to grow and fulfill its mission. Supports the work of the CEO focusing on the establishment and optimization of day-to-day operations. Review on an ongoing basis services being offered; and develop new programs as needs emerge. JOB DUTIES / KNOWLEDGE / JOB PERFORMANCE : 1.Ensure that all program activities operate consistently and ethically within the mission and values of the agency. 2.Provide effective and inspiring leadership, as well as stewardship, by being actively involved in all programs and services. Promote regular and ongoing opportunities for all staff to give feedback on program operations. 3.Lead a high performing team of department directors to the next level by further developing and implementing recruitment, training, and retention strategies. 4.Partner with the CEO to represent the agency with external constituency groups, including community, governmental, and private organizations. MANAGEMENT AND ADMINISTRATION 1.Oversee the creation and implementation of risk management and legal activities : letters of agreement, contracts, leases, and other legal documents and agreements. 2.Advise the leadership team on key strategic issues and make recommendations on important business decisions. 3.Establish and oversee operational processes / process improvement. 4.Ensure that all departments management staff are fully informed on operational objectives. 5.Set operational and / or performance goals for each department which are aggressive, achievable, and tied to long-term goals. 6.Establish and monitor performance reporting systems. 7.Monitor department performance against performance goals to ensure that progress is being made. 8.Conduct regular meetings with department directors to ensure that priorities are clear, and coordination is good. 9.Ensure services and activities comply with all federal, state, funding, and city regulations, certifications, and licensing requirements. 10.Facilitate resolution of issues between departments. 11.Take charge in high-priority crises. FISCAL 1.Manage strategy implementation, regarding budgets, timelines, and resource allocation. 2.Consult with department directors on operational and capital budget planning; manage effectively within this budget, and report accurately on progress made and challenges encountered. 3.Ensure the continued financial viability of the agencys programs and services through sound fiscal management. 4.Approve expenditures of direct reports. PERSONNEL 1.Hire and administer an effective senior leadership team with provision for succession. 2.Implement appropriate leadership development that ensures qualified human resources necessary for the achievement of the agencys mission, goals, and objectives. 3.Ensure the administration of board-approved personnel policies. 4.Oversee disciplinary actions of direct reports and downstream staff MISSION / AGENCY STANDARDS : 1.Understand and appropriately apply the chain of command in relation to job position and supervision. 2.Know and understand the agencys mission in relation to own job description. Observe confidentiality policy at all times. 1.Protect and honor donor, patient, and coworker confidentiality. 2.Respect privacy rights of donors, patients, and co-workers. Observe attendance and attire policies. 1.Meet attendance and punctuality expectations. 2.Demonstrate cooperation with scheduling requests to meet agency and / or department needs. 3.Consistently adheres to agency and / or department dress code. Complies with all other policies, procedures, and requests. 1.Recommend and / or supports changes to policies and procedures. 2.Demonstrate knowledge of policies and procedures applicable to own job description. 3.Adhere to policies and procedures. Honors requests of management for interim rules. 4.Support and complies with agency policy regarding the acceptance of gifts. Conserves agency resources. 1.Maintain agency property, supplies and equipment in a manner that demonstrates ownership and accountability. 2.Maintain the work area to reduce the likelihood of safety hazards and to enhance its general appearance. COMMUNICATION SKILLS : 1.Demonstrate interpersonal understanding and utilize effective communication skills. 2.Utilize listening skills that indicate understanding and promote accurate interpretation of others concerns, motivations, and feelings. 3.Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others. 4.Work toward resolution of interpersonal conflicts as they arise. 5.Position departmental communication within the context of the larger organization. 6.Use multiple methods of communication to build a shared vision and mission. 7.Ensure buy-in and ownership of processes and outcomes through participatory decision-making. 8.Regularly read and appropriately apply information to practice. 9.Use words that express respect, patience and understanding in interactions with others. 10.Acknowledge others verbally and nonverbally (eye contact, expression, tone of voice) promptly and courteously. CHANGE MANAGEMENT : 1.Build commitment to change by influencing and educating others, creating a sense of urgency, by personally embracing the need for change and mentoring and facilitating actions that promote change. 2.Establish and communicate indicators and outcomes related to effective implementation. 3.Recognize, understand, and respond to others reactions to change in ways which are supportive and help to reduce resistance to change while gaining commitment. COST MANAGEMENT : 1.Adhere to fair business practices, ethical behaviors, standards of practice and maintain confidentiality in compliance with the hospices policies. 2.Use financial data to monitor costs, assess cost competitiveness and recommend cost management strategies. 3.Identify methods and approaches to decrease waste and increase the quality of service by simplifying work processes. 4.Strive to measure and improve productivity by monitoring the equality of output, turn-around time, and customer satisfaction (internal / external). 5.Focus on understanding and resolving the root causes which contribute to significant cost problems. CUSTOMER ORIENTATION : 1.Demonstrate a clear understanding of who primary customers are and what they require; and know why it is important to focus on their needs, expectations, and satisfaction. 2.Hold self and others accountable to the highest standards of services, recognizes them for attaining it and solicits their ideas for making improvements. 3.Use customer feedback as a basis for taking actions which solve customer problems quickly and effectively and / or which produce higher levels of services or create innovations. LEADERSHIP : 1.Serve as an active and contributing senior leader member and effectively collaborates with colleagues. 2.Inspirational and effective management skills to mentor and motivate staff, leverage existing capacity, delegate appropriately, and strengthen performance while maintaining best practices, camaraderie, and shared accountability. 3.Create a work environment which encourages participation to promote retention, productivity, and a quality, customer-oriented staff; and utilizes clearly defined goals, objectives, and methods with which to measure success. 4.Take action to enforce rules; confront others about problems when necessary. 5.Empower others by sharing responsibility to encourage a deep sense of commitment and ownership. 6.Demonstrate creativity and innovation. Takes reasonable risks and accepts full accountability for actions taken. 7.Allow subordinates to take reasonable risks and accept accountability for their actions. 8.Develop a spirit of cooperation and teamwork while leading a group of people. 9.Work for solutions that generally benefit all involved parties. 10.Demonstrate self-confidence, positive image, and ability to think conceptually in leading and directing others. 11.Recognize complex connections in situations and identify the key or underlying issues. 12.Demonstrate the ability to make decisions independently that benefits the agency on the identification of key or underlying issues. PERFORMANCE MANAGEMENT / COACHING : 1.Effectively interview and select the appropriate candidate(s) by establishing objective selection criteria and making well informed decisions. 2.Coach employees, providing effective timely feedback that supports individual development and improvement. 3.Prepare performance appraisals in a timely manner, which accurately and objectively reflect employee, job performance based upon explicit performance standards and measurable goals. 4.Demonstrate an understanding of human resources policies and procedures and related laws, and apply them objectively, fairly, and consistently. 5.Must be able to relate to other people beyond giving and receiving instructions : a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond appropriately to constructive feedback from a supervisor PROBLEM SOLVING : 1.Exhibit critical thinking in achieving continuous improvement of services and programs. 2.Continuously analyzes work processes and makes suggestions for improvement. 3.Assist in collecting data for analyzing work processes and outcomes. TIME / PRIORITY MANAGEMENT : 1.Make efficient use of tools, resources, techniques, and / or systems to organize tasks. 2.Identify and seek to overcome personal or system barriers to effective use of time. 3.Prepare for, and is punctual to, meetings. 4.Balance multiple priorities and / or projects simultaneously assuring timely completion of each task or assignment. QUALIFICATIONS : 1.MBA or similar advanced degree and at least 10 years of professional experience overall with experience supervising seasoned staff operating multiple programs, or equivalent combination of education and experience. 2.Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, and partnering with the CEO. 3.Demonstrated ability in fiscal and business management preferable in health care and / or not-for-profit setting. 4.Demonstrated knowledge of healthcare policies and reimbursement practices. 5.Demonstrated excellence in both written and oral communications. 6.Current California drivers license with proof of insurance preferred.
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