Karbon
Senior Director of Implementation & Services
Join to apply for the
Senior Director of Implementation & Services
role at
Karbon Senior Director of Implementation & Services
3 days ago Be among the first 25 applicants Join to apply for the
Senior Director of Implementation & Services
role at
Karbon The Senior Director of Implementation & Services reports to the Chief Customer Officer. In this role, you will join an amazing team and provide leadership to our implementation and services team members. Using your experience and knowledge of SaaS onboarding, you will lead and enable your team to deliver solutions to Accounting firms. You will work closely with your team and cross-functionally with the goal of driving customer satisfaction and ensuring that considerable value is realized by customers on our platform. Your efforts will help our customers to achieve their business goals and enhance our gross and net retention rates. You will help to ensure our customers are not just satisfied but thriving, renewing their partnerships with us, and continuously experiencing value with our products and services. In this collaborative role, you will forge strong alliances across departments such as Sales, Product, and Customer Success to craft seamless customer journeys aiding customers in change management and finding opportunities to elevate our strategies. By building bridges across teams and influencing stakeholders, you'll ensure a cohesive customer experience. Responsibilities include ensuring the Implementation team is trained and equipped to deliver successful onboarding experiences, supporting the Implementation team with coaching, reporting on key performance indicators, implementing team strategy, managing operations, working closely with sales leaders, forecasting for incoming projects, and driving automation and technology-centric processes. Requirements include implementation team leadership experience, ability to manage multiple tasks, passion for onboarding, consultative nature, analytical skills, problem-solving skills, ability to assess and onboard new technologies, ability to move from ideation to execution, cross-functional collaboration, project management skills, and excellent communication skills. Bonus points for experience with accounting software implementations, leading teams through software changes, experience with Workflow, Accounting, or Project Management software, deep knowledge of Karbon, and startup experience. Other competencies include strong communication, analytical mindset, technological proficiency, empathy, program management, creativity, adaptability, collaboration, and strategic thinking. The company offers a strong benefits package, a collaborative culture, and a global team environment. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Karbon by 2x Get notified about new Director of Implementation jobs in
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Join to apply for the
Senior Director of Implementation & Services
role at
Karbon Senior Director of Implementation & Services
3 days ago Be among the first 25 applicants Join to apply for the
Senior Director of Implementation & Services
role at
Karbon The Senior Director of Implementation & Services reports to the Chief Customer Officer. In this role, you will join an amazing team and provide leadership to our implementation and services team members. Using your experience and knowledge of SaaS onboarding, you will lead and enable your team to deliver solutions to Accounting firms. You will work closely with your team and cross-functionally with the goal of driving customer satisfaction and ensuring that considerable value is realized by customers on our platform. Your efforts will help our customers to achieve their business goals and enhance our gross and net retention rates. You will help to ensure our customers are not just satisfied but thriving, renewing their partnerships with us, and continuously experiencing value with our products and services. In this collaborative role, you will forge strong alliances across departments such as Sales, Product, and Customer Success to craft seamless customer journeys aiding customers in change management and finding opportunities to elevate our strategies. By building bridges across teams and influencing stakeholders, you'll ensure a cohesive customer experience. Responsibilities include ensuring the Implementation team is trained and equipped to deliver successful onboarding experiences, supporting the Implementation team with coaching, reporting on key performance indicators, implementing team strategy, managing operations, working closely with sales leaders, forecasting for incoming projects, and driving automation and technology-centric processes. Requirements include implementation team leadership experience, ability to manage multiple tasks, passion for onboarding, consultative nature, analytical skills, problem-solving skills, ability to assess and onboard new technologies, ability to move from ideation to execution, cross-functional collaboration, project management skills, and excellent communication skills. Bonus points for experience with accounting software implementations, leading teams through software changes, experience with Workflow, Accounting, or Project Management software, deep knowledge of Karbon, and startup experience. Other competencies include strong communication, analytical mindset, technological proficiency, empathy, program management, creativity, adaptability, collaboration, and strategic thinking. The company offers a strong benefits package, a collaborative culture, and a global team environment. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at Karbon by 2x Get notified about new Director of Implementation jobs in
Denver, CO . Director, Clinical Client Operations, PBA Services
Denver, CO $155,000.00-$185,000.00 2 weeks ago Director of Emergency Management and Continuity of Operations
Aurora, CO $101,761.66-$169,602.75 19 hours ago Denver, CO $85,000.00-$95,000.00 1 month ago Englewood, CO $75,000.00-$85,000.00 3 days ago Medical Director - Denver Health Medical Plan *must reside in Colorado*
Denver, CO $299,700.00-$494,500.00 2 days ago Director of Sales-Fairfield Inn & Suites Lakewood, CO
Lakewood, CO $70,000.00-$75,000.00 2 weeks ago Clinic Director I -Licensed Therapist OT/COTA - Care Coordination
Director of Sales-Fairfield Inn & Suites Lakewood, CO
Lakewood, CO $70,000.00-$75,000.00 2 weeks ago Clinic Director I Licensed Physical Therapist (PT) - Care Coordination
Clinic Director I - Licensed Physical Therapist Assistant (PTA) *Incentive Opportunity
Littleton, CO $60,000.00-$75,000.00 3 days ago Marketing Senior Manager - Enterprise and Public Sector
Child Welfare Permanency Program Management III.
Transportation Program Management Director
Transportation Program Management Director
Assistant Director of Housing Operations
Boulder, CO $109,000.00-$125,000.00 1 week ago Assistant Program Director MSW@Denver, Graduate School of Social Work
Denver, CO $63,000.00-$65,000.00 4 days ago Denver, CO $94,380.00-$157,310.00 2 weeks ago Compliance Program Analyst - Indirect Lending/Lending/Banking
Greenwood Village, CO $66,300.00-$82,900.00 2 weeks ago Compliance Program Analyst- Indirect Lending/Lending/Banking
Greenwood Village, CO $74,700.00-$93,300.00 1 month ago Program Manager - Housing Retention and Community Engagement - 2100 Broadway - 10539
Denver, CO $118,262.00-$254,000.00 4 days ago Administrative Assistant (Dean's Office)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr