Victoria’s Secret & Co.
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
Victoria’s Secret & Co., Santa Clara, California, us, 95053
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
Join to apply for the
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
role at
Victoria’s Secret & Co. Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
2 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
role at
Victoria’s Secret & Co. Get AI-powered advice on this job and more exclusive features. Description
Description
A Victoria’s Secret & Co Customer Experience Manager
is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports As Assigned
Customer Experience Lead(s) and / or Associates
All Store Leadership Team Responsibilities Include
Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary:
$27.70
Maximum Salary:
$41.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Passion for Victoria’s Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision-making. Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. Experience with influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Industries Retail Referrals increase your chances of interviewing at Victoria’s Secret & Co. by 2x Sign in to set job alerts for “Customer Experience Manager” roles.
San Jose, CA $74,500.00-$148,900.00 1 week ago Director, Customer Experience Management - Midmarket
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Join to apply for the
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
role at
Victoria’s Secret & Co. Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
2 days ago Be among the first 25 applicants Join to apply for the
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
role at
Victoria’s Secret & Co. Get AI-powered advice on this job and more exclusive features. Description
Description
A Victoria’s Secret & Co Customer Experience Manager
is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports As Assigned
Customer Experience Lead(s) and / or Associates
All Store Leadership Team Responsibilities Include
Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary:
$27.70
Maximum Salary:
$41.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Passion for Victoria’s Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision-making. Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. Experience with influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Industries Retail Referrals increase your chances of interviewing at Victoria’s Secret & Co. by 2x Sign in to set job alerts for “Customer Experience Manager” roles.
San Jose, CA $74,500.00-$148,900.00 1 week ago Director, Customer Experience Management - Midmarket
Creator & User Excellence Specialist - Customer Support - San Jose
San Jose, CA $110,223.00-$198,445.00 4 weeks ago San Jose, CA $101,100.00-$174,000.00 1 week ago Redwood City, CA $150,000.00-$170,000.00 6 days ago San Mateo, CA $130,000.00-$175,000.00 1 month ago San Jose, CA $107,930.00-$167,292.00 3 weeks ago San Francisco Bay Area $140,000.00-$160,000.00 1 month ago Redwood City, CA $180,000.00-$210,000.00 4 months ago Redwood City, CA $120,000.00-$170,000.00 6 days ago San Jose, CA $70,000.00-$75,000.00 2 hours ago San Mateo, CA $80,000.00-$165,000.00 5 months ago San Jose, CA $97,600.00-$225,700.00 2 days ago Sunnyvale, CA $95,000.00-$105,000.00 5 hours ago Santa Clara, CA $160,000.00-$185,000.00 1 month ago Pleasanton, CA $80,000.00-$100,000.00 1 month ago San Francisco Bay Area $150,000.00-$200,000.00 1 month ago Customer Success Manager, Enterprise, West US
Product Manager, Customer Service Platform - USDS
San Jose, CA $149,040.00-$311,600.00 3 weeks ago San Francisco Bay Area $110,000.00-$150,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr