Jobright.ai
Principal Product Manager, Unified Service Platform
Jobright.ai, Denver, Colorado, United States, 80285
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Principal Product Manager, Unified Service Platform
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Principal Product Manager, Unified Service Platform
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Gusto is a modern online people platform that supports small businesses by providing essential tools like payroll and health insurance. They are seeking a Principal Product Manager to lead the Unified Service Platform team in creating innovative, AI-driven customer support experiences that empower small businesses and enhance customer satisfaction. Responsibilities: • Design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels. • Champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency. • Collaborate closely with product, engineering, data, and operations to shape and deliver customer-facing tools and systems that make support simple and effective. • Use research, usability testing, and data insights to inform design decisions and iterate quickly through prototyping and experimentation. • Stay curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service. Qualifications: Required: • 5–7+ years of experience in full-stack product design, with a strong focus on customer-facing experiences, support journeys, or AI-powered products. • Proven experience designing for complex, interconnected customer systems and multi-channel support flows. • Strong communication and collaboration skills, especially within cross-functional teams. • Demonstrated ability to translate research and insights into thoughtful, accessible design solutions. • Familiarity with service design principles and user-centered methodologies. • Experience identifying and prioritizing high-impact opportunities that influence product roadmaps. • Ability to mentor and coach other designers. Preferred: • HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus. Company: Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most. Founded in 2011, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Gusto has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
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Principal Product Manager, Unified Service Platform
role at
Jobright.ai 3 days ago Be among the first 25 applicants Join to apply for the
Principal Product Manager, Unified Service Platform
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Gusto is a modern online people platform that supports small businesses by providing essential tools like payroll and health insurance. They are seeking a Principal Product Manager to lead the Unified Service Platform team in creating innovative, AI-driven customer support experiences that empower small businesses and enhance customer satisfaction. Responsibilities: • Design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels. • Champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency. • Collaborate closely with product, engineering, data, and operations to shape and deliver customer-facing tools and systems that make support simple and effective. • Use research, usability testing, and data insights to inform design decisions and iterate quickly through prototyping and experimentation. • Stay curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service. Qualifications: Required: • 5–7+ years of experience in full-stack product design, with a strong focus on customer-facing experiences, support journeys, or AI-powered products. • Proven experience designing for complex, interconnected customer systems and multi-channel support flows. • Strong communication and collaboration skills, especially within cross-functional teams. • Demonstrated ability to translate research and insights into thoughtful, accessible design solutions. • Familiarity with service design principles and user-centered methodologies. • Experience identifying and prioritizing high-impact opportunities that influence product roadmaps. • Ability to mentor and coach other designers. Preferred: • HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus. Company: Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most. Founded in 2011, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Gusto has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Product Manager of Services” roles.
Aurora, CO $145,000.00-$160,000.00 1 week ago Denver, CO $90,000.00-$150,000.00 2 months ago Denver, CO $150,000.00-$160,000.00 3 weeks ago Senior Product Manager, Google Workspace
Boulder, CO $183,000.00-$271,000.00 2 weeks ago Denver, CO $138,000.00-$170,000.00 1 month ago Broomfield, CO $160,000.00-$190,000.00 4 weeks ago Broomfield, CO $65,000.00-$75,000.00 2 weeks ago Product Support Manager, Shopping Initiatives and Programs
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Denver, CO $140,000.00-$160,000.00 2 months ago Senior Director, Productivity SaaS Delivery
Denver, CO $167,025.00-$267,240.00 2 weeks ago United States $160,000.00-$180,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr