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Application Manager
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Application Manager
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Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ledgent Technology, is seeking the following. Apply via Dice today!
General Description
The Application Manager will be responsible for overseeing the management, support, and optimization of Microsoft Software as a Service (SaaS) application, including Microsoft Dynamics 365 CRM. This role involves working closely with various business units to ensure these applications support business processes effectively, managing their lifecycle, ensuring seamless integration with other systems, and optimizing their performance.
Manage and oversee the operation of Microsoft SaaS applications, with a focus on Microsoft Dynamics 365 CRM Ensure that all applications are updated, optimized, and functioning correctly, meeting business requirements and objectives. Monitor application performance and resolve any operational issues related to Dynamics 365 CRMand other Microsoft SaaS solutions. Coordinate updates and patches for Dynamics 365 CRM ensuring compatibility with business processes and minimal disruption. System Integration & Customization: Lead the integration of Microsoft Dynamics 365 CRM awith other enterprise systems (e.g., ERP, HR, finance, etc.), ensuring seamless data flow and process optimization. Work with internal teams and external vendors to customize the applications based on business needs, ensuring the system is tailored to organizational requirements. Coordinate and manage data migrations or upgrades for Dynamics 365 CRM , ensuring accurate data transfer and minimal disruption to operations. Provide ongoing support for users of Microsoft Dynamics 365 CRM troubleshooting issues and resolving technical problems. Design and deliver training sessions for end-users to improve adoption and enhance the user experience within Microsoft SaaS solutions. experience within Dynamics 365 CRM, Dynamics GP, and other Microsoft SaaS solutions. Create and maintain user guides, training materials, and documentation Work closely with Microsoft and third-party vendors to ensure the efficient delivery of services, including troubleshooting, updates, and new feature implementations. Collaborate with key business stakeholders to identify areas of improvement and align application functionality with business goals. Ensure that Microsoft Dynamics 365 CRM comply with relevant security standards, data protection regulations (e.g., GDPR), and company policies. Implement and manage security protocols, including user access controls, to ensure the integrity and confidentiality of business-critical data. Coordinate regular security audits and assessments for the applications. Stay up-to-date with the latest features, functionalities, and updates in Microsoft SaaS applications Evaluate new features, modules, or Microsoft technologies that could improve business processes and provide recommendations for enhancements or upgrades. Identify and drive process improvements to ensure the optimal use of Microsoft applications across the organization. Develop and manage KPIs to track the performance, reliability, and user satisfaction of Microsoft SaaS applications. Provide regular reports on application performance, issues, and progress to senior management and other stakeholders. Ensure that application performance is monitored and that any potential issues are proactively addressed to avoid disruptions. Analyze and implement projects in compliance with U.S. Export Control Laws.
Qualifications
* Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Marketing, Customer Service) Proficiency in SQL and/or knowledge of querying tools used for reporting and troubleshooting within Dynamics 365 and GP. Familiarity with Power Platform (PowerApps, Power Automate, Power BI) is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Application Manager
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Application Manager
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ledgent Technology, is seeking the following. Apply via Dice today!
General Description
The Application Manager will be responsible for overseeing the management, support, and optimization of Microsoft Software as a Service (SaaS) application, including Microsoft Dynamics 365 CRM. This role involves working closely with various business units to ensure these applications support business processes effectively, managing their lifecycle, ensuring seamless integration with other systems, and optimizing their performance.
Manage and oversee the operation of Microsoft SaaS applications, with a focus on Microsoft Dynamics 365 CRM Ensure that all applications are updated, optimized, and functioning correctly, meeting business requirements and objectives. Monitor application performance and resolve any operational issues related to Dynamics 365 CRMand other Microsoft SaaS solutions. Coordinate updates and patches for Dynamics 365 CRM ensuring compatibility with business processes and minimal disruption. System Integration & Customization: Lead the integration of Microsoft Dynamics 365 CRM awith other enterprise systems (e.g., ERP, HR, finance, etc.), ensuring seamless data flow and process optimization. Work with internal teams and external vendors to customize the applications based on business needs, ensuring the system is tailored to organizational requirements. Coordinate and manage data migrations or upgrades for Dynamics 365 CRM , ensuring accurate data transfer and minimal disruption to operations. Provide ongoing support for users of Microsoft Dynamics 365 CRM troubleshooting issues and resolving technical problems. Design and deliver training sessions for end-users to improve adoption and enhance the user experience within Microsoft SaaS solutions. experience within Dynamics 365 CRM, Dynamics GP, and other Microsoft SaaS solutions. Create and maintain user guides, training materials, and documentation Work closely with Microsoft and third-party vendors to ensure the efficient delivery of services, including troubleshooting, updates, and new feature implementations. Collaborate with key business stakeholders to identify areas of improvement and align application functionality with business goals. Ensure that Microsoft Dynamics 365 CRM comply with relevant security standards, data protection regulations (e.g., GDPR), and company policies. Implement and manage security protocols, including user access controls, to ensure the integrity and confidentiality of business-critical data. Coordinate regular security audits and assessments for the applications. Stay up-to-date with the latest features, functionalities, and updates in Microsoft SaaS applications Evaluate new features, modules, or Microsoft technologies that could improve business processes and provide recommendations for enhancements or upgrades. Identify and drive process improvements to ensure the optimal use of Microsoft applications across the organization. Develop and manage KPIs to track the performance, reliability, and user satisfaction of Microsoft SaaS applications. Provide regular reports on application performance, issues, and progress to senior management and other stakeholders. Ensure that application performance is monitored and that any potential issues are proactively addressed to avoid disruptions. Analyze and implement projects in compliance with U.S. Export Control Laws.
Qualifications
* Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Marketing, Customer Service) Proficiency in SQL and/or knowledge of querying tools used for reporting and troubleshooting within Dynamics 365 and GP. Familiarity with Power Platform (PowerApps, Power Automate, Power BI) is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Application Manager jobs in
Costa Mesa, CA . City of Industry, CA $125,000.00-$220,000.00 1 week ago Irvine, CA $135,000.00-$175,000.00 2 weeks ago Manager, District Systems Support (HR) 11/2024
EVSE Technical Support Manager / Manager EVSE
Manager, Service Training & Technical Support
Irvine, CA $100,000.00-$130,000.00 1 week ago EVSE Technical Support Manager / Tech Support Manager
Rancho Dominguez, CA $100,000.00-$115,000.00 1 month ago Information Technology Manager - Seal Beach CA
Seal Beach, CA $131,750.00-$178,250.00 4 days ago 10364 - Sr. Technical Project Manager, Mobile Applications (HMA Channel)
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Application Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO
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Technical Program Manager_W2_Remote_Urgent
Santa Ana, CA $145,000.00-$193,325.00 1 month ago Air Dominance & Strike - Principal Technical Program Manager, Mission Autonomy
Air Dominance & Strike - Technical Program Manager, Hardware Robotics
Seal Beach, CA $131,750.00-$178,250.00 1 day ago Air Dominance & Strike - Technical Program Manager, Avionics
Whittier, CA $112,985.60-$186,430.41 2 weeks ago Technical Development Manager, Food & Nutrition
Long Beach, CA $136,000.00-$173,000.00 2 days ago Paramount, CA $65,000.00-$85,000.00 2 months ago Santa Ana, CA $145,000.00-$193,325.00 1 week ago Irvine, CA $92,500.00-$143,500.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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