Ann & Robert H. Lurie Children's Hospital of Chicago
Account Service Representative II – Claim Follow-Up Representative
Ann & Robert H. Lurie Children's Hospital of Chicago, Chicago, Illinois, United States, 60290
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Account Service Representative II – Claim Follow-Up Representative
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Ann & Robert H. Lurie Children's Hospital of Chicago 2 days ago Be among the first 25 applicants Join to apply for the
Account Service Representative II – Claim Follow-Up Representative
role at
Ann & Robert H. Lurie Children's Hospital of Chicago Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
680 Lake Shore Drive
Job Description
Schedule: Hybrid
The Account Service Representative II – Claim Follow-Up Representative is responsible for managing claim follow-up activities to ensure timely reimbursement for professional services. This role includes investigating and resolving unpaid or denied claims, working payer correspondence, and collaborating with internal departments and payers to secure proper claim resolution. The representative will work within the Epic system to monitor accounts receivable and take necessary actions to reduce aged AR.
Key Responsibilities
Conduct timely and thorough follow-up on outstanding professional billing claims using Epic workqueues. Research and resolve denied, delayed, or unpaid claims by communicating with payers via phone, portal, or written correspondence. Review payer responses and denial codes to determine appropriate action for claim resolution. Coordinate with coding, registration, and clinical departments to correct claim errors and resubmit when appropriate. Document all activities and communications clearly in the Epic system to maintain accurate account records. Identify and escalate trends or payer issues to management for resolution and payer intervention. Maintain knowledge of payer-specific guidelines and billing regulations. Meet or exceed productivity and quality metrics established by the department. Assist with training and mentoring of new staff as needed.
Education And Skills
High school graduate required; physician or hospital billing experience and/or training, BS or BA preferred. Knowledge of ICD_10 coding, medical terminology, third party billing and collections, required. EPIC experience preferred. Excellent communication and listening skills. Problem solving ability and able to handle multiple priorities. Knowledge of windows-based personal computers is required and experience with electronic claims editing software preferred. Demonstrates effective utilization of the features of the telephone system in order to achieve greater productivity with appropriate collection practices and techniques. Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to be effectively proactive in the billing and collection process, and to respond to inquiries on patient accounts in a customer satisfaction manner.
Education
High School Diploma/GED (Required)
Pay Range
$21.00-$32.55 Hourly
At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
Benefits
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various Voluntary Benefits
Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program
There’s a Place for You with Us
At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: candidatesupport@luriechildrens.org Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Ann & Robert H. Lurie Children's Hospital of Chicago by 2x Sign in to set job alerts for “Account Services Representative” roles.
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Account Service Representative II – Claim Follow-Up Representative
role at
Ann & Robert H. Lurie Children's Hospital of Chicago 2 days ago Be among the first 25 applicants Join to apply for the
Account Service Representative II – Claim Follow-Up Representative
role at
Ann & Robert H. Lurie Children's Hospital of Chicago Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location
680 Lake Shore Drive
Job Description
Schedule: Hybrid
The Account Service Representative II – Claim Follow-Up Representative is responsible for managing claim follow-up activities to ensure timely reimbursement for professional services. This role includes investigating and resolving unpaid or denied claims, working payer correspondence, and collaborating with internal departments and payers to secure proper claim resolution. The representative will work within the Epic system to monitor accounts receivable and take necessary actions to reduce aged AR.
Key Responsibilities
Conduct timely and thorough follow-up on outstanding professional billing claims using Epic workqueues. Research and resolve denied, delayed, or unpaid claims by communicating with payers via phone, portal, or written correspondence. Review payer responses and denial codes to determine appropriate action for claim resolution. Coordinate with coding, registration, and clinical departments to correct claim errors and resubmit when appropriate. Document all activities and communications clearly in the Epic system to maintain accurate account records. Identify and escalate trends or payer issues to management for resolution and payer intervention. Maintain knowledge of payer-specific guidelines and billing regulations. Meet or exceed productivity and quality metrics established by the department. Assist with training and mentoring of new staff as needed.
Education And Skills
High school graduate required; physician or hospital billing experience and/or training, BS or BA preferred. Knowledge of ICD_10 coding, medical terminology, third party billing and collections, required. EPIC experience preferred. Excellent communication and listening skills. Problem solving ability and able to handle multiple priorities. Knowledge of windows-based personal computers is required and experience with electronic claims editing software preferred. Demonstrates effective utilization of the features of the telephone system in order to achieve greater productivity with appropriate collection practices and techniques. Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to be effectively proactive in the billing and collection process, and to respond to inquiries on patient accounts in a customer satisfaction manner.
Education
High School Diploma/GED (Required)
Pay Range
$21.00-$32.55 Hourly
At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefit Statement
Benefits
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various Voluntary Benefits
Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program
There’s a Place for You with Us
At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.
Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
Support email: candidatesupport@luriechildrens.org Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Ann & Robert H. Lurie Children's Hospital of Chicago by 2x Sign in to set job alerts for “Account Services Representative” roles.
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Greater Chicago Area $70,000.00-$90,000.00 1 week ago Chicago, IL $34,320.00-$85,800.00 3 weeks ago Chicago, IL $60,000.00-$70,000.00 3 weeks ago Key Account Manager - Non Traditional (Central)
Chicago, IL $100,000.00-$115,000.00 2 weeks ago Entry Level Account Manager - Tinley Park, IL
Tinley Park, IL $55,000.00-$65,000.00 1 week ago Entry Level Account Manager - Chicago, IL
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SaaS Account Manager - (OTE $150,000/year USD) @ CXT Software
Account Representative - State Farm Agent Team Member
Bensenville, IL $85,000.00-$120,000.00 5 months ago Chicago, IL $120,000.00-$130,000.00 2 weeks ago Account Representative - State Farm Agent Team Member
Burr Ridge, IL $60,000.00-$90,000.00 6 months ago Chicago, IL $56,000.00-$85,000.00 1 week ago Account Representative - State Farm Agent Team Member
South Loop, IL $50,000.00-$82,000.00 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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