Crunchtime
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Chief Customer Officer
role at
Crunchtime
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Join to apply for the
Chief Customer Officer
role at
Crunchtime Get AI-powered advice on this job and more exclusive features. The primary role of the Chief Customer Officer (CCO) is to define and execute a customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience. CCO sits on and works with the Executive Leadership Team to serve as the voice of the customer, ensuring that customer insights and feedback influence company strategy, execution, and product development. The CCO will focus on building strong, long-lasting relationships, driving customer loyalty, renewal, and retention, and therefore maximizing customer lifetime value. What you'll do as a Chief Customer Officer: Define and execute a customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience Ability to identify process gaps and revise as needed to meet current and future customer needs while focusing on strategic trade-offs Build a culture of customer obsession throughout the organization, empowering teams to prioritize customer needs Oversee and optimize Professional Services to ensure effective and efficient project delivery, implementation, and customer training and onboarding Lead a world-class Customer Support team to deliver timely resolution of customer issues while implementing scalable support processes Oversee Customer Success initiatives to foster product adoption, prevent churn, capture price increases, execute on-time renewals, and deliver expansion opportunities across the customer base Develop and implement key performance metrics to track customer satisfaction, retention, and growth Ensure the customer organization focuses on retaining even small customers through process efficiency and targeted customer retention initiatives Leverage analytics to identify trends, improve service delivery, and enhance the customer journey Build and lead an efficient, high-performing, collaborative, and empowered customer organization Mentor and develop leaders within Professional Services, Customer Support, and Customer Success to achieve operational and strategic goals Ensure consistency and scalability of customer strategies across diverse international markets Adapt and innovate approaches to address regional customer needs and cultural differences What we're looking for: Proven track record as a senior executive leading customer-focused functions in a high-growth, global software or technology company (10+ years with teams of 30+ employees) Passionate about understanding and delivering value to customers Inspirational leader with the ability to motivate and align cross-functional teams Adept at navigating complex challenges and delivering solutions that balance customer and business needs Comfortable operating in a multicultural, global business environment Proven experience driving customer success at scale with measurable results (revenue growth, churn reduction, etc..) Demonstrable experience with strategic thinking, operational execution, and a data-driven mindset Exceptional communication and relationship-building skills with both internal teams and external customers Strong analytical skills that enable leveraging data for decision making and continuous improvement Strong understanding of development technology as well as integration technology Nice to haves: Restaurant software experience, bonus points for Crunchtime expertise Growing/scaling organizations Customer success background What you'll get: Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Flexible PTO Paid company holidays Yearly team off-sites Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance Wellness benefits Work in an open environment on solutions that are reshaping the way businesses operate Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Seniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionCustomer Service IndustriesSoftware Development Referrals increase your chances of interviewing at Crunchtime by 2x Sign in to set job alerts for “Chief Customer Officer” roles. Lowell, MA $200,000.00-$225,000.00 1 week ago Entrepreneur in Residence (Future CEO / Founder) - Boston, MACo-Founder in Residence, Reversing fibrosis (CEO / Commercial Cofounder) Cambridge, MA $175,000.00-$200,000.00 1 week ago Chief of Staff & Executive AdministratorChief of Staff to the CEO (relocate to Europe) Burlington, MA $296,657.00-$441,278.00 3 weeks ago Executive Assistant and Workplace Experience We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Chief Customer Officer
role at
Crunchtime
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Join to apply for the
Chief Customer Officer
role at
Crunchtime Get AI-powered advice on this job and more exclusive features. The primary role of the Chief Customer Officer (CCO) is to define and execute a customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience. CCO sits on and works with the Executive Leadership Team to serve as the voice of the customer, ensuring that customer insights and feedback influence company strategy, execution, and product development. The CCO will focus on building strong, long-lasting relationships, driving customer loyalty, renewal, and retention, and therefore maximizing customer lifetime value. What you'll do as a Chief Customer Officer: Define and execute a customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience Ability to identify process gaps and revise as needed to meet current and future customer needs while focusing on strategic trade-offs Build a culture of customer obsession throughout the organization, empowering teams to prioritize customer needs Oversee and optimize Professional Services to ensure effective and efficient project delivery, implementation, and customer training and onboarding Lead a world-class Customer Support team to deliver timely resolution of customer issues while implementing scalable support processes Oversee Customer Success initiatives to foster product adoption, prevent churn, capture price increases, execute on-time renewals, and deliver expansion opportunities across the customer base Develop and implement key performance metrics to track customer satisfaction, retention, and growth Ensure the customer organization focuses on retaining even small customers through process efficiency and targeted customer retention initiatives Leverage analytics to identify trends, improve service delivery, and enhance the customer journey Build and lead an efficient, high-performing, collaborative, and empowered customer organization Mentor and develop leaders within Professional Services, Customer Support, and Customer Success to achieve operational and strategic goals Ensure consistency and scalability of customer strategies across diverse international markets Adapt and innovate approaches to address regional customer needs and cultural differences What we're looking for: Proven track record as a senior executive leading customer-focused functions in a high-growth, global software or technology company (10+ years with teams of 30+ employees) Passionate about understanding and delivering value to customers Inspirational leader with the ability to motivate and align cross-functional teams Adept at navigating complex challenges and delivering solutions that balance customer and business needs Comfortable operating in a multicultural, global business environment Proven experience driving customer success at scale with measurable results (revenue growth, churn reduction, etc..) Demonstrable experience with strategic thinking, operational execution, and a data-driven mindset Exceptional communication and relationship-building skills with both internal teams and external customers Strong analytical skills that enable leveraging data for decision making and continuous improvement Strong understanding of development technology as well as integration technology Nice to haves: Restaurant software experience, bonus points for Crunchtime expertise Growing/scaling organizations Customer success background What you'll get: Great mission-driven team members from diverse backgrounds with a strong company culture Competitive pay Flexible PTO Paid company holidays Yearly team off-sites Medical, dental, and vision benefits (FSA, HSA & HRA options) Basic & Voluntary Life Insurance Wellness benefits Work in an open environment on solutions that are reshaping the way businesses operate Ability to have a big impact 10 weeks of paid parental leave Fitness reimbursement Seniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionCustomer Service IndustriesSoftware Development Referrals increase your chances of interviewing at Crunchtime by 2x Sign in to set job alerts for “Chief Customer Officer” roles. Lowell, MA $200,000.00-$225,000.00 1 week ago Entrepreneur in Residence (Future CEO / Founder) - Boston, MACo-Founder in Residence, Reversing fibrosis (CEO / Commercial Cofounder) Cambridge, MA $175,000.00-$200,000.00 1 week ago Chief of Staff & Executive AdministratorChief of Staff to the CEO (relocate to Europe) Burlington, MA $296,657.00-$441,278.00 3 weeks ago Executive Assistant and Workplace Experience We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr