MAXIMUS
Bilingual Outreach CSR (English & Spanish)
MAXIMUS, San Francisco, California, United States, 94199
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Bilingual Outreach CSR (English & Spanish)
role at
Maximus
Is this the role you are looking for If so read on for more details, and make sure to apply today. Maximus is seeking a Bilingual Outreach CSR (English/Spanish) in San Francisco County, CA. Outreach CSRs represent Medi-Cal managed care in California, educating and enrolling Medi-Cal beneficiaries into health plans. Position Details: This is an onsite role at our San Francisco, CA location. Responsibilities include: Building strong customer relationships and monitoring engagement. Collaborating with customers to meet program goals and maintain eligibility. Conducting workshops and training sessions for customers. Assisting customers through various phases of the application process, from enrollment to benefits. Helping customers access services like education, medical support, childcare, and more. Following up to ensure customer needs are met and addressing concerns. Maintaining accurate case notes and documenting activities. Sharing outreach updates with project staff and reporting barriers to engagement. Minimum Requirements: High school diploma or GED, with 0-6 months of relevant experience or equivalent. Reliable transportation, valid CA driver's license, and auto insurance. Fluency in English and Spanish. Knowledge of the local community and willingness to travel within counties. Six months of customer service experience; public speaking or community outreach experience preferred. Experience working with low-income and diverse populations is a plus. Benefits & Perks: Professional development, wellness programs, employee discounts, tuition reimbursement, recognition platform, holistic wellness support, paid time off, retirement plans, comprehensive insurance, and performance bonuses. Additional Info: Must reside in San Francisco County and work onsite. Position level: Entry; Employment type: Full-time; Industry: Government Administration. This job posting appears active; no indications of expiration are present.
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Bilingual Outreach CSR (English & Spanish)
role at
Maximus
Is this the role you are looking for If so read on for more details, and make sure to apply today. Maximus is seeking a Bilingual Outreach CSR (English/Spanish) in San Francisco County, CA. Outreach CSRs represent Medi-Cal managed care in California, educating and enrolling Medi-Cal beneficiaries into health plans. Position Details: This is an onsite role at our San Francisco, CA location. Responsibilities include: Building strong customer relationships and monitoring engagement. Collaborating with customers to meet program goals and maintain eligibility. Conducting workshops and training sessions for customers. Assisting customers through various phases of the application process, from enrollment to benefits. Helping customers access services like education, medical support, childcare, and more. Following up to ensure customer needs are met and addressing concerns. Maintaining accurate case notes and documenting activities. Sharing outreach updates with project staff and reporting barriers to engagement. Minimum Requirements: High school diploma or GED, with 0-6 months of relevant experience or equivalent. Reliable transportation, valid CA driver's license, and auto insurance. Fluency in English and Spanish. Knowledge of the local community and willingness to travel within counties. Six months of customer service experience; public speaking or community outreach experience preferred. Experience working with low-income and diverse populations is a plus. Benefits & Perks: Professional development, wellness programs, employee discounts, tuition reimbursement, recognition platform, holistic wellness support, paid time off, retirement plans, comprehensive insurance, and performance bonuses. Additional Info: Must reside in San Francisco County and work onsite. Position level: Entry; Employment type: Full-time; Industry: Government Administration. This job posting appears active; no indications of expiration are present.
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