IBM
Join to apply for the
Technical Support Engineer
role at
IBM Join to apply for the
Technical Support Engineer
role at
IBM Your Role And Responsibilities
Technical Support Engineer, IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted) Provide professional, courteous and prompt technical support for assigned complex system level software products. Conduct analysis and research of moderately complex technical customer problems. Provide timely resolution and consistent customer communication. Analyze company product logs, to the product line, analyze related information such as Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs. Execute Unit-Test fixes and regression test, bug fixes to ensure regression-free solution and production functioning per specifications. Plan to troubleshoot in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes. Provide afterhours coverage as required. Utilize: Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java.
Your Role And Responsibilities
Technical Support Engineer, IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted)
Provide professional, courteous and prompt technical support for assigned complex system level software products. Conduct analysis and research of moderately complex technical customer problems. Provide timely resolution and consistent customer communication. Analyze company product logs, to the product line, analyze related information such as Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs. Execute Unit-Test fixes and regression test, bug fixes to ensure regression-free solution and production functioning per specifications. Plan to troubleshoot in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes. Provide afterhours coverage as required. Utilize: Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java.
Required: Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. $150279 to $160000 per year. Full time. V208.
Required Technical And Professional Expertise
Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Sign in to set job alerts for “Technical Support Engineer” roles.
Pleasanton, CA $104,700.00-$141,700.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago Fremont, CA $116,000.00-$132,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago San Jose, CA $55,000.00-$83,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 6 days ago Sunnyvale, CA $99,000.00-$132,000.00 1 week ago Palo Alto, CA $80,000.00-$120,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 6 days ago Santa Clara, CA $111,600.00-$139,500.00 3 days ago Sunnyvale, CA $88,000.00-$107,000.00 1 month ago San Jose, CA $89,000.00-$125,000.00 1 month ago Sr. Technical Support Engineer, Prisma Access
Redwood City, CA $120,000.00-$160,000.00 2 weeks ago Sr. Technical Support Engineer, US Government, VM Specialist
Senior Technical Support Engineer, US Government, XSIAM
San Jose, CA $128,000.00-$142,000.00 1 week ago Elite Technical Support Engineer - Future Opportunities (US)
Milpitas, CA $100,000.00-$150,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Technical Support Engineer
role at
IBM Join to apply for the
Technical Support Engineer
role at
IBM Your Role And Responsibilities
Technical Support Engineer, IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted) Provide professional, courteous and prompt technical support for assigned complex system level software products. Conduct analysis and research of moderately complex technical customer problems. Provide timely resolution and consistent customer communication. Analyze company product logs, to the product line, analyze related information such as Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs. Execute Unit-Test fixes and regression test, bug fixes to ensure regression-free solution and production functioning per specifications. Plan to troubleshoot in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes. Provide afterhours coverage as required. Utilize: Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java.
Your Role And Responsibilities
Technical Support Engineer, IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted)
Provide professional, courteous and prompt technical support for assigned complex system level software products. Conduct analysis and research of moderately complex technical customer problems. Provide timely resolution and consistent customer communication. Analyze company product logs, to the product line, analyze related information such as Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs. Execute Unit-Test fixes and regression test, bug fixes to ensure regression-free solution and production functioning per specifications. Plan to troubleshoot in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes. Provide afterhours coverage as required. Utilize: Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java.
Required: Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. $150279 to $160000 per year. Full time. V208.
Required Technical And Professional Expertise
Bachelor’s degree or equivalent in Computer Science, Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer, Software Developer or related. Two (2) years of experience must include utilizing Load Balancers, LDAP (Lightweight Directory Access Protocol), SSL (Secure Sockets Layer), AWS (Amazon Web Services), SQL Server, PostgreSQL, Windows, Red Hat Enterprise Linux, Java. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Sign in to set job alerts for “Technical Support Engineer” roles.
Pleasanton, CA $104,700.00-$141,700.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago Fremont, CA $116,000.00-$132,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 1 week ago San Jose, CA $55,000.00-$83,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 6 days ago Sunnyvale, CA $99,000.00-$132,000.00 1 week ago Palo Alto, CA $80,000.00-$120,000.00 2 weeks ago San Jose, CA $75,000.00-$90,000.00 6 days ago Santa Clara, CA $111,600.00-$139,500.00 3 days ago Sunnyvale, CA $88,000.00-$107,000.00 1 month ago San Jose, CA $89,000.00-$125,000.00 1 month ago Sr. Technical Support Engineer, Prisma Access
Redwood City, CA $120,000.00-$160,000.00 2 weeks ago Sr. Technical Support Engineer, US Government, VM Specialist
Senior Technical Support Engineer, US Government, XSIAM
San Jose, CA $128,000.00-$142,000.00 1 week ago Elite Technical Support Engineer - Future Opportunities (US)
Milpitas, CA $100,000.00-$150,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr