Oak View Group
Guest Services Staff|Part-time| Addition Financial Arena
Oak View Group, Orlando, Florida, us, 32885
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.
This role will pay an hourly rate between $13.00
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus.
The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions.
The Arena is home to the University of Central Florida Knights Men’s and Women’s Basketball, Women’s Volleyball and the Pro Volleyball Federation’s Orlando Valkyries.
Responsibilities JOB
FUNCTIONS:
Be familiar with ticketing, seating locations, procedures and building policies
Able to handle large groups of guests
Maintain control of your assigned sections or area
Anticipate and correct any trouble situations in your area
Know general building information and locations of various amenities
Ensure areas are safe for patrons and staff
Monitor alcohol consumption and related issues
Provide exceptional customer service to all patrons
Occasionally assist with breakdown after events
Perform other duties as assigned
Qualifications QUALIFICATIONS
:
Must be 18 years or older
Must have reliable transportation
Must be available for at least ½ of all events occurring within each month, year round
Experience in customer service
Ability to manage high stress situations and remain flexible
Able to be on feet for long periods of time
Able to work a variety of events including children’s shows, theatre performances, and loud concerts
Must have a pleasant and outgoing personality
Must be friendly, courteous and polite with a positive attitude
Must be able to adhere to all company policies and procedures
Must be able to pass a criminal background check
DESIRED
SKILLS:
Previous experience as an usher or ticket taker are a plus.
High School Diploma (or GED) preferred
Bilingual skills are a plus
First aid or CPR trained
Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Position Summary Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.
This role will pay an hourly rate between $13.00
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus.
The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions.
The Arena is home to the University of Central Florida Knights Men’s and Women’s Basketball, Women’s Volleyball and the Pro Volleyball Federation’s Orlando Valkyries.
Responsibilities JOB
FUNCTIONS:
Be familiar with ticketing, seating locations, procedures and building policies
Able to handle large groups of guests
Maintain control of your assigned sections or area
Anticipate and correct any trouble situations in your area
Know general building information and locations of various amenities
Ensure areas are safe for patrons and staff
Monitor alcohol consumption and related issues
Provide exceptional customer service to all patrons
Occasionally assist with breakdown after events
Perform other duties as assigned
Qualifications QUALIFICATIONS
:
Must be 18 years or older
Must have reliable transportation
Must be available for at least ½ of all events occurring within each month, year round
Experience in customer service
Ability to manage high stress situations and remain flexible
Able to be on feet for long periods of time
Able to work a variety of events including children’s shows, theatre performances, and loud concerts
Must have a pleasant and outgoing personality
Must be friendly, courteous and polite with a positive attitude
Must be able to adhere to all company policies and procedures
Must be able to pass a criminal background check
DESIRED
SKILLS:
Previous experience as an usher or ticket taker are a plus.
High School Diploma (or GED) preferred
Bilingual skills are a plus
First aid or CPR trained
Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.