Rippling
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Customer Support Specialist (New Grad)
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Rippling 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support Specialist (New Grad)
role at
Rippling Get AI-powered advice on this job and more exclusive features. About Rippling
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.
About The Role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What You Will Do
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment Respond promptly and professionally to customer inquiries via email, chat, or video conferencing Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services. Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Required: Must be located in PST or MDT Ability to work 9am-5:30pm PST Required: Bachelor's degree obtained within the last 12 months Required: Proficient in English; written and verbal communication skills Demonstrated experience problem-solving with attention to detail Organizational skills and experience improving processes Flexibility with changing job duties and responsibilities Time management skills and ability to prioritize
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
This position is a non-exempt, full-time, hourly position with eligibility for overtime
Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionCustomer Service, Administrative, and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Rippling by 2x Get notified about new Customer Support Specialist jobs in
Washington, United States . Washington, United States $22.00-$23.00 1 week ago Washington, United States $22.00-$23.00 5 days ago Customer Support Specialist - (Pacific Time Hours)Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical King County, WA $31,200.00-$50,000.00 5 days ago Customer Service Specialist - HealthcareCustomer Service Specialist II - El Paso, TX (Work from Home) Washington, United States $54,000.00-$80,000.00 2 days ago Technical Support Specialist - Swing Shift Washington, United States $54,000.00-$80,000.00 2 weeks ago Seattle, WA $106,400.00-$222,600.00 2 days ago Territory Sales Manager (Pacific Northwest)Tissue Regeneration Specialist - Advanced Wound Care - Spokane, WA Spokane, WA $90,000.00-$115,000.00 3 weeks ago Regional Clinical Manager - Interventional Technologies, (Pennsylvania) King County, WA $66,060.29-$109,051.90 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Support Specialist (New Grad)
role at
Rippling 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support Specialist (New Grad)
role at
Rippling Get AI-powered advice on this job and more exclusive features. About Rippling
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.
About The Role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What You Will Do
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment Respond promptly and professionally to customer inquiries via email, chat, or video conferencing Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services. Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What You Will Need
Required: Must be located in PST or MDT Ability to work 9am-5:30pm PST Required: Bachelor's degree obtained within the last 12 months Required: Proficient in English; written and verbal communication skills Demonstrated experience problem-solving with attention to detail Organizational skills and experience improving processes Flexibility with changing job duties and responsibilities Time management skills and ability to prioritize
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
This position is a non-exempt, full-time, hourly position with eligibility for overtime
Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionCustomer Service, Administrative, and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Rippling by 2x Get notified about new Customer Support Specialist jobs in
Washington, United States . Washington, United States $22.00-$23.00 1 week ago Washington, United States $22.00-$23.00 5 days ago Customer Support Specialist - (Pacific Time Hours)Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical King County, WA $31,200.00-$50,000.00 5 days ago Customer Service Specialist - HealthcareCustomer Service Specialist II - El Paso, TX (Work from Home) Washington, United States $54,000.00-$80,000.00 2 days ago Technical Support Specialist - Swing Shift Washington, United States $54,000.00-$80,000.00 2 weeks ago Seattle, WA $106,400.00-$222,600.00 2 days ago Territory Sales Manager (Pacific Northwest)Tissue Regeneration Specialist - Advanced Wound Care - Spokane, WA Spokane, WA $90,000.00-$115,000.00 3 weeks ago Regional Clinical Manager - Interventional Technologies, (Pennsylvania) King County, WA $66,060.29-$109,051.90 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr