SPT Labtech
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We're seeking a
Field Service Engineer
to provide our customers with efficient on-site and remote technical support for our innovative products at
SPT Labtech . You'll be located in the San Francisco area. You'll be responsible for building robust and effective customer and peer to peer relations whilst delivering a variety of technical services within targeted timeframes
About us:
Our HQ based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.
Want to be part of a team that's truly making a difference?
Your key responsibilities will include:
Provide on-site and remote technical support for SPT Labtech products including new instrument installations, planned preventative maintenance, reactive repairs, customer training and equipment relocations Accommodate a travel schedule occasionally consisting of up to 5 days travel per week and up to 2 consecutive weeks away from home Assist with in house return to base and RMA repairs Organize schedules to ensure service-related activities are completed on time Administer and update SalesForce.com including updating cases, customer contact information and product specific information Organize and schedule training sessions for customers and FSEs Update the support calendar to provide advanced visibility of daily work schedules Submit and circulate site reports within 3 days of completing a customer site visit Adhere to the procedures detailed in the SOP for Support On occasion be willing to be flexible regarding start and finish times to meet particular, foreseen or unforeseen work including providing support for multiple products
You will have:
The ability to technically review issues and problem-solve Exceptional interpersonal and customer facing skills Excellent verbal and written communication skills Cooperative attitude and able to work with managers and peers to support the needs of the business A desire to maintain and promote a safe, clean, tidy and amicable working environment
The essentials:
A sound understanding of electrical and mechanical engineering principles Ability to read and interpret electrical, mechanical and pneumatic technical diagrams A minimum of 4 years conducting field service duties and working in a customer facing role or an approved apprenticeship with a minimum of 3 years hands on experience of working with electromechanical equipment Excellent people skills with a "can do" attitude towards difficult or challenging problems and improving the reliability and customer perception of specialist product AAS or BS in mechanical or electrical Engineering or equivalent
We offer highly attractive compensation package and comprehensive benefits, which includes 401K, and private healthcare. We will provide full training for the successful candidate which will take place in the US and at our headquarters in Cambridge, UK.
Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavor to support our employees' needs to the best of our ability. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
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Field Service Engineer
to provide our customers with efficient on-site and remote technical support for our innovative products at
SPT Labtech . You'll be located in the San Francisco area. You'll be responsible for building robust and effective customer and peer to peer relations whilst delivering a variety of technical services within targeted timeframes
About us:
Our HQ based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.
Want to be part of a team that's truly making a difference?
Your key responsibilities will include:
Provide on-site and remote technical support for SPT Labtech products including new instrument installations, planned preventative maintenance, reactive repairs, customer training and equipment relocations Accommodate a travel schedule occasionally consisting of up to 5 days travel per week and up to 2 consecutive weeks away from home Assist with in house return to base and RMA repairs Organize schedules to ensure service-related activities are completed on time Administer and update SalesForce.com including updating cases, customer contact information and product specific information Organize and schedule training sessions for customers and FSEs Update the support calendar to provide advanced visibility of daily work schedules Submit and circulate site reports within 3 days of completing a customer site visit Adhere to the procedures detailed in the SOP for Support On occasion be willing to be flexible regarding start and finish times to meet particular, foreseen or unforeseen work including providing support for multiple products
You will have:
The ability to technically review issues and problem-solve Exceptional interpersonal and customer facing skills Excellent verbal and written communication skills Cooperative attitude and able to work with managers and peers to support the needs of the business A desire to maintain and promote a safe, clean, tidy and amicable working environment
The essentials:
A sound understanding of electrical and mechanical engineering principles Ability to read and interpret electrical, mechanical and pneumatic technical diagrams A minimum of 4 years conducting field service duties and working in a customer facing role or an approved apprenticeship with a minimum of 3 years hands on experience of working with electromechanical equipment Excellent people skills with a "can do" attitude towards difficult or challenging problems and improving the reliability and customer perception of specialist product AAS or BS in mechanical or electrical Engineering or equivalent
We offer highly attractive compensation package and comprehensive benefits, which includes 401K, and private healthcare. We will provide full training for the successful candidate which will take place in the US and at our headquarters in Cambridge, UK.
Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavor to support our employees' needs to the best of our ability. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Referrals increase your chances of interviewing at SPT Labtech by 2x Get notified about new Field Services Engineer jobs in
San Francisco, CA . San Leandro, CA $65,746.00-$80,357.00 4 days ago Field Service Technician- Petroleum Service
South San Francisco, CA $27.91-$41.86 1 day ago San Francisco, CA $85,000.00-$95,000.00 2 days ago San Francisco, CA $36.05-$40.86 2 weeks ago San Francisco, CA $55.00-$65.00 3 months ago California, United States $75,400.00-$139,200.00 4 days ago Field Service Engineer - Northern CA/Bay Area
San Francisco, CA $27.80-$43.20 1 month ago San Francisco, CA $93,600.00-$172,800.00 4 days ago Oakland, CA $65,000.00-$100,000.00 2 days ago Oakland, CA $130,000.00-$180,000.00 1 month ago California, United States $93,600.00-$172,800.00 4 days ago Redwood City, CA $100,000.00-$120,000.00 1 month ago Field Service Power Generation Technician
Redwood City, CA $36.05-$40.86 2 weeks ago Field Service Power Generation Technician
San Francisco, CA $33.00-$41.00 3 weeks ago Alameda, CA $67,700.00-$112,800.00 3 days ago Alameda, CA $67,700.00-$112,800.00 3 days ago Technical Sales and Field Service Engineer
San Francisco, CA $68,000.00-$90,000.00 3 weeks ago Oakland, CA $84,000.00-$90,000.00 3 days ago San Francisco, CA $84,000.00-$90,000.00 3 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr