Golden Gate National Parks Conservancy
Director, Alcatraz Retail (Full-time w/ benefits)
Golden Gate National Parks Conservancy, San Francisco, California, United States, 94199
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Director, Alcatraz Retail (Full-time w/ benefits)
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Golden Gate National Parks Conservancy 4 days ago Be among the first 25 applicants Join to apply for the
Director, Alcatraz Retail (Full-time w/ benefits)
role at
Golden Gate National Parks Conservancy Golden Gate National Parks Conservancy provided pay range
This range is provided by Golden Gate National Parks Conservancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $110,000.00/yr Director, Alcatraz Retail
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has been the nonprofit partner of the National Park Service. Working alongside the Presidio Trust, community partners, donors, and volunteers, the Parks Conservancy supports the Golden Gate National Recreation Area (GGNRA). Spanning three Bay Area counties, the GGNRA includes iconic destinations such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco. Director, Alcatraz Retail
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has been the nonprofit partner of the National Park Service. Working alongside the Presidio Trust, community partners, donors, and volunteers, the Parks Conservancy supports the Golden Gate National Recreation Area (GGNRA). Spanning three Bay Area counties, the GGNRA includes iconic destinations such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park stewardship, social justice, and climate resilience. We collaborate to enhance public awareness and provide volunteer and educational opportunities in our parks. Together, we are caretakers, educators, and advocates, working to fulfill our vision of Parks for All Forever. Join Us!
Department Description:
The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. Interpretive Centers include Alcatraz Park Stores including Embarkation Store, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center. The department also develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program and develops and operates the Conservancy’s online sales and wholesale programs.
Position Overview:
The Director of Alcatraz Retail (DAR) is responsible for developing and implementing strategies and programs to ensure the stabilization and long-term growth of retail operations on Alcatraz Island. The DAR will direct operations and staff to maximize financial success and positive visitor experiences. Through the planning and implementation of policies, procedures, and training, the DAR will create a positive work environment, an effective business environment, emphasizing staff development, safety, and growth to create a high performing team of visitor service professionals. The DAR is responsible for ensuring that sales income goals are met or exceeded, the budget is monitored, expenses are controlled, and records are accurately maintained. The DAR is the key representative/liaison for the retail branch pertaining to Alcatraz Island related issues. They will attend meetings and keep their supervisor and staff informed about ongoing concerns and changes. The DAR will maintain a positive and productive relationship with Conservancy staff across other departments and effective collaboration with the NPS and Alcatraz City Cruises. The DAR will also oversee the guest author program to create a smooth running and positive experience for the authors and visitors and ensure its financial success.
Reports To:
Senior Director, Visitor Centers
Supervision:
This position will have direct reports and the authority to direct and coach retail managers and staff on both organizational and branch goals, programs, and deliverables.
Essential Functions and Responsibilities:
Direct, Develop, and Lead Alcatraz Operations
Develop, implement, and lead all retail programs, communications, and resources focused on staff, sales, inventory, merchandising, signage and visitor experience satisfaction for all Alcatraz sites. Develop and manage annual site budgets and expenses in collaboration with Senior Director, Visitor Centers (SDVC) and Alcatraz retail leadership. Implement and monitor compliance to retail policies and procedures in collaboration with SDVC and AZ retail leadership to ensure an effective, streamlined, and profitable division. Manage and participate in monthly barge deliveries, working with Director of Alcatraz Operations. Direct the ordering and warehousing of products and publications on the island. Direct the data analysis and reporting to identify, analyze, and communicate trends to improve overall sales performance and profitability. Direct and oversee all physical aspects of island stores, including interim locations, to ensure efficiency, safety, and to maximize financial potential. Guide and develop author programs to ensure its success and sustainability, achievement of financial goals, scheduling of authors, and management of communications. Direct and oversee year-end inventories and reconciliation processes. Collaborate with senior branch leadership on new projects and opportunities. Other duties as assigned.
Staff Development, Communication, and Management Collaboration
Direct, hire, coach, train, and support Alcatraz Sales and Inventory Managers on optimizing operations, visitor experience, sales, and profitability. Post job openings, recruiting, interviewing, and hiring staff while ensuring equitable hiring practice, working with staff, and the People and Culture team to find and bring on qualified candidates in a timely manner to support business needs. Work with SDICS, DSVE, and the People and Culture Branch to identify issues and implement changes in strategy and policies to foster a positive and productive staff experience and collaborative work culture. Creates and promotes a positive, professional, and productive work environment with open communications, active listening, and mutual respect. Collaborate with Senior Interpretive Team and Managers to develop cohesive work culture and management teams. Meet with SDVC on a weekly basis to keep them informed on all Alcaraz retail matters, address concerns in a timely manner, ask for help, seek advice, and ensure all actions follow Conservancy policies and protocols. Support compliance with the Paycor ADP processes and completing new hire orientation/checklists. Ensure the maintenance of timely and proper documentation for Performance Management and Disciplinary Action. Administer and ensure completion of the Annual Performance Appraisals for the Alcatraz retail team. Member of Branch’s Senior Interpretive Team (SIT) focused on supporting staff, improving performance, branch collaboration, information sharing, and maximizing division potential. Will be issued and accountable for a Corporate Credit Card and timely and accurate expense reporting via Nexonia. Participate in Conservancy teams outside of Branch as needed, including hiring panels and work committees. Other duties as assigned.
Conservancy, Partner, and Community Liaison
Collaborate with Visitor Services and NPS partners on analyzing and developing strategies to improve visitor services and increase visitation to island. Act as a senior Alcatraz representative with internal and external partners in meetings, on committees and task forces and communicate to appropriate parties as determined by business needs (i.e. Safety, ACC, NPS, etc.). Collaborate with Retail Managers, SDVC, SDIDS, and VPVCS. Collaborate with leadership to ensure that all spaces and programs are accessible and relevant for all communities. Create and maintain effective partnerships with staff from various Conservancy branches and departments for support and to advance our collective mission. Represent branch to foster positive community relations on Alcatraz with Indigenous Communities, organizations, and others.
DEI, Safety, and Facilities
Ensure an equitable and inclusive work culture and environment, advancing the Conservancy’s DEI initiatives. Ensure effective communication and collaboration with Alcatraz Operations retail team and Conservancy Operations Branch (Facilities, Safety, and IT) to ensure sites are safe, well maintained, and repaired in a timely, effective manner. Manage inventory levels and efficacy of PPE, air purification systems and filters, and sanitization products.
Knowledge, Skills, and Abilities:
The successful candidate must have the following knowledge, skills, and abilities. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job:
Interpersonal Relationships/Cooperation/Collaboration
Initiative: seeks out new assignments and expands capabilities in coordination with SDICS. Exhibit sound and accurate judgment in decision making as in when to ask and when to consult with leadership, role model for staff. Relational Communication: Build relationships with individuals, organization-wide, through active and empathetic communication of listening, responding, understanding. Model a collegial and involved managerial style with a high level of internal awareness. Organizational Communication: Understand how to best receive and share information in large groups, small groups, and individual settings. Assess and determine alternative ways to document and communicate information; ensure that all written information can be clearly understood. Inspire respect and trust in others. Demonstrate attention to detail, accuracy, and thoroughness. Interpersonal skills: considers and responds appropriately to the needs and capabilities of different people in different situations; is tactful and treats others with respect; relates effectively to others when encountering difficult situations. Business acumen: strategic thinker who understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Time management, organization, and prioritization: able to plan, execute, and complete projects and tasks to stated outcomes and timelines. Project Management: Ability to juggle many essential responsibilities and projects at once. Ability to develop, communicate, support, and implement initiatives. Training and Facilitation skills: able to develop, organize, and conduct calls, sessions, and meetings (from 1:1 to group) based on business needs. Conflict resolution and mediation skills: Work through conflict and disagreements with site management, staff, partners, and visitors to uphold GGNPC mission and values. Commit to prioritizing time for opportunities to learn and grow.
Education and/or Experience:
Minimum of 5-7 years in high-volume and logistically complicated retail environment, hospitality, or food service management roles. Previous staff supervisory experience required. Previous policy and training program development experience. Knowledge of or ability to utilize POS systems. Ability to create and analyze sales and inventory reports. Proficient in the use of Microsoft Office, especially Outlook, Word, Excel, Teams, and PowerPoint.
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Physical Requirements and Work Environments:
This position is located on Alcatraz Island in San Francisco and may also include work in other park locations including Fort Mason. This position is 5 days per week onsite, including one weekend day. Work is primarily performed sitting and standing, walking, reaching May lift, carry, and position objects weighing up to 50 lbs. May drive a forklift; training provided by the Parks Conservancy May perform work on a dock and on a barge CA Driver’s License required, as needed for transportation on Alcatraz Island Ability to travel to work locations across the San Francisco Bay Area, including Alcatraz, and Fort Mason home office location.
Salary/Benefits:
$110,000/year (Grade 24). To ensure equity across all candidates, we will not be able to negotiate salary. Benefits include a competitive suite of medical, dental, and vision plans, up to 3 weeks of paid vacation plus holidays, personal, and sick days; a 403(b) retirement plan (3% non-elective employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.
Application review
will begin starting in mid-August. Priority consideration will be given to those applications received by September 5, 2025.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
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Director, Alcatraz Retail (Full-time w/ benefits)
role at
Golden Gate National Parks Conservancy 4 days ago Be among the first 25 applicants Join to apply for the
Director, Alcatraz Retail (Full-time w/ benefits)
role at
Golden Gate National Parks Conservancy Golden Gate National Parks Conservancy provided pay range
This range is provided by Golden Gate National Parks Conservancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $110,000.00/yr Director, Alcatraz Retail
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has been the nonprofit partner of the National Park Service. Working alongside the Presidio Trust, community partners, donors, and volunteers, the Parks Conservancy supports the Golden Gate National Recreation Area (GGNRA). Spanning three Bay Area counties, the GGNRA includes iconic destinations such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco. Director, Alcatraz Retail
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has been the nonprofit partner of the National Park Service. Working alongside the Presidio Trust, community partners, donors, and volunteers, the Parks Conservancy supports the Golden Gate National Recreation Area (GGNRA). Spanning three Bay Area counties, the GGNRA includes iconic destinations such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park stewardship, social justice, and climate resilience. We collaborate to enhance public awareness and provide volunteer and educational opportunities in our parks. Together, we are caretakers, educators, and advocates, working to fulfill our vision of Parks for All Forever. Join Us!
Department Description:
The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. Interpretive Centers include Alcatraz Park Stores including Embarkation Store, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center. The department also develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program and develops and operates the Conservancy’s online sales and wholesale programs.
Position Overview:
The Director of Alcatraz Retail (DAR) is responsible for developing and implementing strategies and programs to ensure the stabilization and long-term growth of retail operations on Alcatraz Island. The DAR will direct operations and staff to maximize financial success and positive visitor experiences. Through the planning and implementation of policies, procedures, and training, the DAR will create a positive work environment, an effective business environment, emphasizing staff development, safety, and growth to create a high performing team of visitor service professionals. The DAR is responsible for ensuring that sales income goals are met or exceeded, the budget is monitored, expenses are controlled, and records are accurately maintained. The DAR is the key representative/liaison for the retail branch pertaining to Alcatraz Island related issues. They will attend meetings and keep their supervisor and staff informed about ongoing concerns and changes. The DAR will maintain a positive and productive relationship with Conservancy staff across other departments and effective collaboration with the NPS and Alcatraz City Cruises. The DAR will also oversee the guest author program to create a smooth running and positive experience for the authors and visitors and ensure its financial success.
Reports To:
Senior Director, Visitor Centers
Supervision:
This position will have direct reports and the authority to direct and coach retail managers and staff on both organizational and branch goals, programs, and deliverables.
Essential Functions and Responsibilities:
Direct, Develop, and Lead Alcatraz Operations
Develop, implement, and lead all retail programs, communications, and resources focused on staff, sales, inventory, merchandising, signage and visitor experience satisfaction for all Alcatraz sites. Develop and manage annual site budgets and expenses in collaboration with Senior Director, Visitor Centers (SDVC) and Alcatraz retail leadership. Implement and monitor compliance to retail policies and procedures in collaboration with SDVC and AZ retail leadership to ensure an effective, streamlined, and profitable division. Manage and participate in monthly barge deliveries, working with Director of Alcatraz Operations. Direct the ordering and warehousing of products and publications on the island. Direct the data analysis and reporting to identify, analyze, and communicate trends to improve overall sales performance and profitability. Direct and oversee all physical aspects of island stores, including interim locations, to ensure efficiency, safety, and to maximize financial potential. Guide and develop author programs to ensure its success and sustainability, achievement of financial goals, scheduling of authors, and management of communications. Direct and oversee year-end inventories and reconciliation processes. Collaborate with senior branch leadership on new projects and opportunities. Other duties as assigned.
Staff Development, Communication, and Management Collaboration
Direct, hire, coach, train, and support Alcatraz Sales and Inventory Managers on optimizing operations, visitor experience, sales, and profitability. Post job openings, recruiting, interviewing, and hiring staff while ensuring equitable hiring practice, working with staff, and the People and Culture team to find and bring on qualified candidates in a timely manner to support business needs. Work with SDICS, DSVE, and the People and Culture Branch to identify issues and implement changes in strategy and policies to foster a positive and productive staff experience and collaborative work culture. Creates and promotes a positive, professional, and productive work environment with open communications, active listening, and mutual respect. Collaborate with Senior Interpretive Team and Managers to develop cohesive work culture and management teams. Meet with SDVC on a weekly basis to keep them informed on all Alcaraz retail matters, address concerns in a timely manner, ask for help, seek advice, and ensure all actions follow Conservancy policies and protocols. Support compliance with the Paycor ADP processes and completing new hire orientation/checklists. Ensure the maintenance of timely and proper documentation for Performance Management and Disciplinary Action. Administer and ensure completion of the Annual Performance Appraisals for the Alcatraz retail team. Member of Branch’s Senior Interpretive Team (SIT) focused on supporting staff, improving performance, branch collaboration, information sharing, and maximizing division potential. Will be issued and accountable for a Corporate Credit Card and timely and accurate expense reporting via Nexonia. Participate in Conservancy teams outside of Branch as needed, including hiring panels and work committees. Other duties as assigned.
Conservancy, Partner, and Community Liaison
Collaborate with Visitor Services and NPS partners on analyzing and developing strategies to improve visitor services and increase visitation to island. Act as a senior Alcatraz representative with internal and external partners in meetings, on committees and task forces and communicate to appropriate parties as determined by business needs (i.e. Safety, ACC, NPS, etc.). Collaborate with Retail Managers, SDVC, SDIDS, and VPVCS. Collaborate with leadership to ensure that all spaces and programs are accessible and relevant for all communities. Create and maintain effective partnerships with staff from various Conservancy branches and departments for support and to advance our collective mission. Represent branch to foster positive community relations on Alcatraz with Indigenous Communities, organizations, and others.
DEI, Safety, and Facilities
Ensure an equitable and inclusive work culture and environment, advancing the Conservancy’s DEI initiatives. Ensure effective communication and collaboration with Alcatraz Operations retail team and Conservancy Operations Branch (Facilities, Safety, and IT) to ensure sites are safe, well maintained, and repaired in a timely, effective manner. Manage inventory levels and efficacy of PPE, air purification systems and filters, and sanitization products.
Knowledge, Skills, and Abilities:
The successful candidate must have the following knowledge, skills, and abilities. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job:
Interpersonal Relationships/Cooperation/Collaboration
Initiative: seeks out new assignments and expands capabilities in coordination with SDICS. Exhibit sound and accurate judgment in decision making as in when to ask and when to consult with leadership, role model for staff. Relational Communication: Build relationships with individuals, organization-wide, through active and empathetic communication of listening, responding, understanding. Model a collegial and involved managerial style with a high level of internal awareness. Organizational Communication: Understand how to best receive and share information in large groups, small groups, and individual settings. Assess and determine alternative ways to document and communicate information; ensure that all written information can be clearly understood. Inspire respect and trust in others. Demonstrate attention to detail, accuracy, and thoroughness. Interpersonal skills: considers and responds appropriately to the needs and capabilities of different people in different situations; is tactful and treats others with respect; relates effectively to others when encountering difficult situations. Business acumen: strategic thinker who understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Time management, organization, and prioritization: able to plan, execute, and complete projects and tasks to stated outcomes and timelines. Project Management: Ability to juggle many essential responsibilities and projects at once. Ability to develop, communicate, support, and implement initiatives. Training and Facilitation skills: able to develop, organize, and conduct calls, sessions, and meetings (from 1:1 to group) based on business needs. Conflict resolution and mediation skills: Work through conflict and disagreements with site management, staff, partners, and visitors to uphold GGNPC mission and values. Commit to prioritizing time for opportunities to learn and grow.
Education and/or Experience:
Minimum of 5-7 years in high-volume and logistically complicated retail environment, hospitality, or food service management roles. Previous staff supervisory experience required. Previous policy and training program development experience. Knowledge of or ability to utilize POS systems. Ability to create and analyze sales and inventory reports. Proficient in the use of Microsoft Office, especially Outlook, Word, Excel, Teams, and PowerPoint.
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Physical Requirements and Work Environments:
This position is located on Alcatraz Island in San Francisco and may also include work in other park locations including Fort Mason. This position is 5 days per week onsite, including one weekend day. Work is primarily performed sitting and standing, walking, reaching May lift, carry, and position objects weighing up to 50 lbs. May drive a forklift; training provided by the Parks Conservancy May perform work on a dock and on a barge CA Driver’s License required, as needed for transportation on Alcatraz Island Ability to travel to work locations across the San Francisco Bay Area, including Alcatraz, and Fort Mason home office location.
Salary/Benefits:
$110,000/year (Grade 24). To ensure equity across all candidates, we will not be able to negotiate salary. Benefits include a competitive suite of medical, dental, and vision plans, up to 3 weeks of paid vacation plus holidays, personal, and sick days; a 403(b) retirement plan (3% non-elective employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.
Application review
will begin starting in mid-August. Priority consideration will be given to those applications received by September 5, 2025.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Sales and Business Development Referrals increase your chances of interviewing at Golden Gate National Parks Conservancy by 2x Get notified about new Retail Director jobs in
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