Georgia Department of Human Services
Eligibility Specialist 1 - Statewide Renewal Team
Georgia Department of Human Services, Tate, Georgia, United States, 30177
Salary:
$38,360.00 Annually Location :
Statewide, GA Job Type:
Full Time Job Number:
2024-68387 Division/Office:
DFCS - Division of Family and Child Services Opening Date:
07/01/2024 Closing Date:
Continuous
Description Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. The Division of Family and Children Services (DFCS0 / Office of Family Independence (OFI) is seeking candidates to fill several positions as an
Eligibility
Specialist
1
in the Special Operations Unit (SOU), Statewide Renewal Team. These positions are located throughout Georgia and may require travel. The position will report to an Eligibility Specialist Supervisor.
Positions are only open to external candidates and promotional opportunities. SALARY IS NON-NEGOTIABLE FOR THIS POSITION. Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position. Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS office throughout Georgia. Although employees may be authorized to telework upon completion of training, employees may also be subject to report to an office as requested. JOIN OUR TEAM!!!
Job Description Pay Grade E
Roles and Responsibilities:
Under direct supervision, the selected candidate will work with customers to
process
renewals
to determine eligibility for DFCS programs.
Determines ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
Processes interim changes using appropriate criteria and policies consistently and according to established guidelines.
Records and evaluates personal and financial data obtained from individuals. Keys in a high volume of data using standard office hardware and software.
Performs other professional responsibilities as assigned.
A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required. In general, specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
Minimum Qualifications
High school diploma or GED
AND
(1) one year of related experience which involved customer contact/interaction. Preferred Skills/Qualifications:
Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:
Four (4) years related experience which involved customer contact/interaction as a regular part of the position
OR
combination of education and/or customer contact/interaction experience for a total four (4) years. Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment. Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology. Must be able to work independently. Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Additional Information For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.
Only applicants who are selected and interviewed will receive notification
This position is subject to close at any time once a satisfactory applicant pool has been identified. In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information. Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and 01
What is your highest level of education completed?
Doctorate Degree Master's Degree Bachelor's Degree Associate's Degree High School Diploma GED None of the Above
02
How proficient are you in Microsoft Office Suite?
None Beginner Intermediate Advanced Expert
03
How many years of customer service experience do you have working with internal and external customers?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
04
How did you hear about this career opportunity?
Career Fair Job Board GA Department of Labor Team Ga Careers Social Media Community Outreach Family/ Friend Former/ Current Employee
05
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
No Yes
06
Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
Yes No
Required Question
$38,360.00 Annually Location :
Statewide, GA Job Type:
Full Time Job Number:
2024-68387 Division/Office:
DFCS - Division of Family and Child Services Opening Date:
07/01/2024 Closing Date:
Continuous
Description Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer.
Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. The Division of Family and Children Services (DFCS0 / Office of Family Independence (OFI) is seeking candidates to fill several positions as an
Eligibility
Specialist
1
in the Special Operations Unit (SOU), Statewide Renewal Team. These positions are located throughout Georgia and may require travel. The position will report to an Eligibility Specialist Supervisor.
Positions are only open to external candidates and promotional opportunities. SALARY IS NON-NEGOTIABLE FOR THIS POSITION. Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position. Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS office throughout Georgia. Although employees may be authorized to telework upon completion of training, employees may also be subject to report to an office as requested. JOIN OUR TEAM!!!
Job Description Pay Grade E
Roles and Responsibilities:
Under direct supervision, the selected candidate will work with customers to
process
renewals
to determine eligibility for DFCS programs.
Determines ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
Processes interim changes using appropriate criteria and policies consistently and according to established guidelines.
Records and evaluates personal and financial data obtained from individuals. Keys in a high volume of data using standard office hardware and software.
Performs other professional responsibilities as assigned.
A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required. In general, specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
Minimum Qualifications
High school diploma or GED
AND
(1) one year of related experience which involved customer contact/interaction. Preferred Skills/Qualifications:
Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:
Four (4) years related experience which involved customer contact/interaction as a regular part of the position
OR
combination of education and/or customer contact/interaction experience for a total four (4) years. Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment. Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology. Must be able to work independently. Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Additional Information For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.
Only applicants who are selected and interviewed will receive notification
This position is subject to close at any time once a satisfactory applicant pool has been identified. In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information. Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits : 1-800-610-1863
Flexible Benefits : 1-877-342-7339
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves : 1-877-342-7339
Credit Union
Employees are eligible to become members of the and 01
What is your highest level of education completed?
Doctorate Degree Master's Degree Bachelor's Degree Associate's Degree High School Diploma GED None of the Above
02
How proficient are you in Microsoft Office Suite?
None Beginner Intermediate Advanced Expert
03
How many years of customer service experience do you have working with internal and external customers?
None Less than 1 Year 1+ Years 2+ Years 3+ Years More than 4 Years
04
How did you hear about this career opportunity?
Career Fair Job Board GA Department of Labor Team Ga Careers Social Media Community Outreach Family/ Friend Former/ Current Employee
05
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
No Yes
06
Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
Yes No
Required Question