Apollo ITS
Job Title: Tech Support Analyst
Location: (Culpeper, VA) 100% Onsite
Duration: 02+ Months (Extendable)
Interview: IN PERSON INTERVIEW ONLY
Requirements :
Must Possess A Valid Driver's License - Will Drive A State Vehicle This Position Is Responsible For Providing Agency-Specific End User Support Throughout The State Of Virginia, With A Primary Focus On The Vdot Culpeper District. The Role Requires Hands-On, Onsite Assistance And Regular Interaction With End Users To Resolve Technical Issues And Ensure Smooth Operation Of It Systems. Key Responsibilities:
Provide Front-Line Support To End Users, Including Troubleshooting Hardware And Software Issues Across Desktops, Laptops, And Wireless Devices Manage Help Desk Tickets Using Tracking And Reporting Tools; Escalate Issues As Needed And Communicate Resolutions In A Timely And Professional Manner Support Microsoft Desktop Products Including Windows Os, Sharepoint, Ms Office Suite, And Ms Teams Deliver Outstanding Customer Service With A Strong "Customer-First" Approach Maintain Accurate Documentation Of Incidents, Resolutions, And Asset Management Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Panel Terminations Support The Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks Collaborate With Senior Technicians And Network Engineers On Small-Scale Cabling Projects And Office Relocations Maintain Organization And Inventory Of Cabling Tools, Equipment, And Supplies Drive A State Vehicle To Various Locations Within The Assigned Region For Onsite Support Qualifications:
Valid Driver's License (Required) Excellent Verbal And Written Communication Skills Ability To Work Independently In A Field Environment And Manage Multiple Priorities Familiarity With Basic Network Concepts And A Willingness To Learn Structured Cabling Standards Prior Experience With It Support, Help Desk Systems, Or Customer Service Preferred Required Skills:
Experience Working With Help Request Tracking And Reporting Tools. Extensive Skill In The Use Of Microsoft Desktop Products Including But Not Limited To Windows 7, Windows 10, Sharepoint 2010, Outlook, Ms Office Suite Skill In The Use Of Troubleshooting And Managing And Administering Wireless Devices Ability To Communicate Effectively Orally And In Writing With Individuals And Groups. Strong Customer Service Skills With A Customer First Attitude. Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Pane
Must Possess A Valid Driver's License - Will Drive A State Vehicle This Position Is Responsible For Providing Agency-Specific End User Support Throughout The State Of Virginia, With A Primary Focus On The Vdot Culpeper District. The Role Requires Hands-On, Onsite Assistance And Regular Interaction With End Users To Resolve Technical Issues And Ensure Smooth Operation Of It Systems. Key Responsibilities:
Provide Front-Line Support To End Users, Including Troubleshooting Hardware And Software Issues Across Desktops, Laptops, And Wireless Devices Manage Help Desk Tickets Using Tracking And Reporting Tools; Escalate Issues As Needed And Communicate Resolutions In A Timely And Professional Manner Support Microsoft Desktop Products Including Windows Os, Sharepoint, Ms Office Suite, And Ms Teams Deliver Outstanding Customer Service With A Strong "Customer-First" Approach Maintain Accurate Documentation Of Incidents, Resolutions, And Asset Management Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Panel Terminations Support The Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks Collaborate With Senior Technicians And Network Engineers On Small-Scale Cabling Projects And Office Relocations Maintain Organization And Inventory Of Cabling Tools, Equipment, And Supplies Drive A State Vehicle To Various Locations Within The Assigned Region For Onsite Support Qualifications:
Valid Driver's License (Required) Excellent Verbal And Written Communication Skills Ability To Work Independently In A Field Environment And Manage Multiple Priorities Familiarity With Basic Network Concepts And A Willingness To Learn Structured Cabling Standards Prior Experience With It Support, Help Desk Systems, Or Customer Service Preferred Required Skills:
Experience Working With Help Request Tracking And Reporting Tools. Extensive Skill In The Use Of Microsoft Desktop Products Including But Not Limited To Windows 7, Windows 10, Sharepoint 2010, Outlook, Ms Office Suite Skill In The Use Of Troubleshooting And Managing And Administering Wireless Devices Ability To Communicate Effectively Orally And In Writing With Individuals And Groups. Strong Customer Service Skills With A Customer First Attitude. Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Pane