Itero Group
About us
Do you have the right skills and experience for this role Read on to find out, and make your application. Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions. Our dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people passionate about being catalysts for change—within our company, for our clients, and throughout their careers. We support our team in expressing ideas, creating better practices, innovating products, and developing professionally. We have been named a Great Place to Work for six years and offer a competitive salary and benefits package. Position: DSS Systems Administrator This role involves providing Desktop Support Services to our Government client. Responsibilities include managing Service Now tickets related to ClassNet and OpenNet workstations & laptops, operating system support, applications, peripherals, and network devices. Duties and Responsibilities: Perform systems administrative, troubleshooting, and operational duties on computer systems based on user tickets and outages. Support and maintain COTS and custom applications, including installation, configuration, and troubleshooting. Analyze, evaluate, and test hardware and software issues reported by users. Support the planning, installation, security, and decommissioning of facilities. Identify and mitigate security issues. Research, troubleshoot, document tickets, and escalate issues when necessary. Prepare activity and progress reports. Coordinate activities across support agencies and manage escalations to ensure timely resolution. Identify improvements in hardware, software, or infrastructure support. Work to meet SLA targets for issue resolution. Provide training on applications and devices to users and visitors. Install, configure, and troubleshoot hardware and software, including servers and peripherals. Required Experience: Strong customer service and communication skills. Excellent interpersonal skills, especially listening and understanding. Working knowledge of ServiceNow ticketing system. Experience providing Tier 1 and 2 support for hardware and software. Attention to detail and knowledge of computer terms. At least 5 years of related experience. Education and Clearance: Associate's degree or equivalent experience. US Citizen, eligible for clearance; Secret clearance preferred. Industry certifications such as A+, Security+, Network+ are a plus. If you seek a role leading with integrity, fostering innovation, and inspiring excellence, we look forward to connecting with you! Benefits at Itero Group We offer a comprehensive benefits package including: Health & Wellness: Medical, dental, and vision plans. Paid Time Off: Generous PTO, holidays, and service-based increases. Retirement Savings: 401(k) with company match and auto-enrollment. Company-Paid Coverage: Disability, life, and AD&D insurance. Additional Options: Voluntary benefits like pet insurance and student loan assistance. Perks: FSAs, HSAs, wellness programs, and more. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant based on race, age, sex, color, disability, religion, sexual orientation, marital status, national origin, veteran status, or political affiliation.
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Do you have the right skills and experience for this role Read on to find out, and make your application. Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions. Our dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people passionate about being catalysts for change—within our company, for our clients, and throughout their careers. We support our team in expressing ideas, creating better practices, innovating products, and developing professionally. We have been named a Great Place to Work for six years and offer a competitive salary and benefits package. Position: DSS Systems Administrator This role involves providing Desktop Support Services to our Government client. Responsibilities include managing Service Now tickets related to ClassNet and OpenNet workstations & laptops, operating system support, applications, peripherals, and network devices. Duties and Responsibilities: Perform systems administrative, troubleshooting, and operational duties on computer systems based on user tickets and outages. Support and maintain COTS and custom applications, including installation, configuration, and troubleshooting. Analyze, evaluate, and test hardware and software issues reported by users. Support the planning, installation, security, and decommissioning of facilities. Identify and mitigate security issues. Research, troubleshoot, document tickets, and escalate issues when necessary. Prepare activity and progress reports. Coordinate activities across support agencies and manage escalations to ensure timely resolution. Identify improvements in hardware, software, or infrastructure support. Work to meet SLA targets for issue resolution. Provide training on applications and devices to users and visitors. Install, configure, and troubleshoot hardware and software, including servers and peripherals. Required Experience: Strong customer service and communication skills. Excellent interpersonal skills, especially listening and understanding. Working knowledge of ServiceNow ticketing system. Experience providing Tier 1 and 2 support for hardware and software. Attention to detail and knowledge of computer terms. At least 5 years of related experience. Education and Clearance: Associate's degree or equivalent experience. US Citizen, eligible for clearance; Secret clearance preferred. Industry certifications such as A+, Security+, Network+ are a plus. If you seek a role leading with integrity, fostering innovation, and inspiring excellence, we look forward to connecting with you! Benefits at Itero Group We offer a comprehensive benefits package including: Health & Wellness: Medical, dental, and vision plans. Paid Time Off: Generous PTO, holidays, and service-based increases. Retirement Savings: 401(k) with company match and auto-enrollment. Company-Paid Coverage: Disability, life, and AD&D insurance. Additional Options: Voluntary benefits like pet insurance and student loan assistance. Perks: FSAs, HSAs, wellness programs, and more. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant based on race, age, sex, color, disability, religion, sexual orientation, marital status, national origin, veteran status, or political affiliation.
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