Coates Group
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Manager, Customer Success
role at
Coates Group Join to apply for the
Manager, Customer Success
role at
Coates Group The Manager, Customer Success Team is responsible for overseeing a team of Customer Success Managers, ensuring customers receive exceptional support and value from Coates’ solutions. This role focuses on delivering high-quality account management, meeting service commitments, and fostering strong customer relationships to support retention and satisfaction goals. The Manager serves as a hands-on leader, working closely with the Director of Customer Success to execute departmental strategies.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Team Leadership & Coaching: Lead, mentor, and develop team members to ensure strong performance, professional growth, and alignment with Customer Success best practices. Customer Account Oversight: Monitor the health of assigned accounts, ensuring prompt resolution of issues, proactive engagement, and achievement of retention goals. SLA Management: Track team performance against SLAs, identify gaps, and collaborate with Support Delivery Leaders to ensure targets are met. Process Execution: Implement and reinforce customer engagement processes, service delivery standards, and reporting requirements established by the Director of Customer Success. Escalation Handling: Serve as the first point of escalation for customer concerns, resolving issues promptly and escalating to the Director when necessary. Cross-Functional Collaboration: Partner with Support Operations, Sales, and Product teams to ensure customers’ needs are communicated and addressed.
$68,000 - $86,000 a year
Education:
Bachelor’s Degree in Business, Engineering, Computer Science, or related field preferred.
Experience:
Minimum 2–3 years in a Customer Success, Account Management, or Technical Support leadership role, preferably in a B2B SaaS environment.
Skills:
Strong communication, team leadership, and customer relationship management skills; ability to manage multiple priorities.
Tools:
Proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and familiarity with QSR industry practices is an advantageSeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Manager of Customer Success” roles.Customer Service Manager, Airport Customer Operations Chicago, IL $120,000.00-$180,000.00 4 days ago Chicago, IL $110,000.00-$125,000.00 1 month ago Deerfield, IL $102,800.00-$164,400.00 1 month ago Greater Chicago Area $32.36-$36.00 1 week ago Director, Global Customer Care and Service Management Chicago, IL $110,000.00-$130,000.00 4 days ago Director, Customer Success Management (Strategic Media & Telecommunications) Chicago, IL $185,500.00-$268,900.00 4 days ago Chicago, IL $55,000.00-$95,000.00 3 days ago Bensenville, IL $80,000.00-$90,000.00 2 weeks ago Chicago, IL $45,000.00-$50,000.00 1 week ago Wheeling, IL $70,000.00-$80,000.00 1 month ago Director, Global Customer Care and Service Management Standards Centralized Managed & Support Operations (CMSO) Bedford Park, IL $60,000.00-$70,000.00 3 days ago Contact Center Manager - Business Contact Center Elmhurst, IL $90,000.00-$100,000.00 3 months ago Contact Center Manager - Utility BillingOffice Manager/Customer Service (bi-lingual English and Spanish preferred) Chicago, IL $43,000.00-$55,000.00 2 months ago Senior Manager, Digital Success and Solutions Chicago, IL $209,513.00-$243,488.00 6 hours ago Chicago, IL $60,000.00-$65,000.00 3 weeks ago Technical Program Manager, Amazon Q Customer Success Team Chicago, IL $133,900.00-$231,400.00 1 week ago Chicago, IL $67,200.00-$84,000.00 1 week ago Supervisor, Compliance Services - Renewals We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Manager, Customer Success
role at
Coates Group Join to apply for the
Manager, Customer Success
role at
Coates Group The Manager, Customer Success Team is responsible for overseeing a team of Customer Success Managers, ensuring customers receive exceptional support and value from Coates’ solutions. This role focuses on delivering high-quality account management, meeting service commitments, and fostering strong customer relationships to support retention and satisfaction goals. The Manager serves as a hands-on leader, working closely with the Director of Customer Success to execute departmental strategies.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Team Leadership & Coaching: Lead, mentor, and develop team members to ensure strong performance, professional growth, and alignment with Customer Success best practices. Customer Account Oversight: Monitor the health of assigned accounts, ensuring prompt resolution of issues, proactive engagement, and achievement of retention goals. SLA Management: Track team performance against SLAs, identify gaps, and collaborate with Support Delivery Leaders to ensure targets are met. Process Execution: Implement and reinforce customer engagement processes, service delivery standards, and reporting requirements established by the Director of Customer Success. Escalation Handling: Serve as the first point of escalation for customer concerns, resolving issues promptly and escalating to the Director when necessary. Cross-Functional Collaboration: Partner with Support Operations, Sales, and Product teams to ensure customers’ needs are communicated and addressed.
$68,000 - $86,000 a year
Education:
Bachelor’s Degree in Business, Engineering, Computer Science, or related field preferred.
Experience:
Minimum 2–3 years in a Customer Success, Account Management, or Technical Support leadership role, preferably in a B2B SaaS environment.
Skills:
Strong communication, team leadership, and customer relationship management skills; ability to manage multiple priorities.
Tools:
Proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and familiarity with QSR industry practices is an advantageSeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Manager of Customer Success” roles.Customer Service Manager, Airport Customer Operations Chicago, IL $120,000.00-$180,000.00 4 days ago Chicago, IL $110,000.00-$125,000.00 1 month ago Deerfield, IL $102,800.00-$164,400.00 1 month ago Greater Chicago Area $32.36-$36.00 1 week ago Director, Global Customer Care and Service Management Chicago, IL $110,000.00-$130,000.00 4 days ago Director, Customer Success Management (Strategic Media & Telecommunications) Chicago, IL $185,500.00-$268,900.00 4 days ago Chicago, IL $55,000.00-$95,000.00 3 days ago Bensenville, IL $80,000.00-$90,000.00 2 weeks ago Chicago, IL $45,000.00-$50,000.00 1 week ago Wheeling, IL $70,000.00-$80,000.00 1 month ago Director, Global Customer Care and Service Management Standards Centralized Managed & Support Operations (CMSO) Bedford Park, IL $60,000.00-$70,000.00 3 days ago Contact Center Manager - Business Contact Center Elmhurst, IL $90,000.00-$100,000.00 3 months ago Contact Center Manager - Utility BillingOffice Manager/Customer Service (bi-lingual English and Spanish preferred) Chicago, IL $43,000.00-$55,000.00 2 months ago Senior Manager, Digital Success and Solutions Chicago, IL $209,513.00-$243,488.00 6 hours ago Chicago, IL $60,000.00-$65,000.00 3 weeks ago Technical Program Manager, Amazon Q Customer Success Team Chicago, IL $133,900.00-$231,400.00 1 week ago Chicago, IL $67,200.00-$84,000.00 1 week ago Supervisor, Compliance Services - Renewals We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr