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Pacific Aviation

Customer Service Agent SFO - Vietnamese/English Speakers

Pacific Aviation, San Francisco, California, United States, 94199

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4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Pacific Aviation is hiring

bilingual Airline Customer Service Agents

fluent in

Vietnamese and English

to join our part-time team at

San Francisco International Airport (SFO) . If you're passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we'd love to meet you.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

With over 25 years of experience supporting the world's leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment.

What You'll Do

Assist passengers at check-in, boarding gates, and arrival areas Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus) Respond to inquiries and resolve passenger issues calmly and professionally Collaborate with airline staff and team members to support safe and efficient flight operations Verify documents and boarding information with care and accuracy Maintain clear communication with passengers, coworkers, and supervisors Deliver excellent service in a fast-paced international terminal

Requirements

What You Bring

Fluent in Vietnamese and English (required); Mandarin proficiency is a plus Strong verbal communication and active listening skills Positive, team-oriented attitude with a professional demeanor Ability to stay calm under pressure and solve problems independently Computer literacy and accurate data entry Physical stamina to stand and walk for extended periods Must attend 5 days of computer training Legally authorized to work in the United States Must pass a background check and drug test

Schedule

Must be available 4 days per week, including weekends and holidays Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

Hourly Rate: $23.15 per hour Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Discounted BART Clipper card or employee parking permit Referral Bonus Cell Phone Plan Reimbursement Seniority level

Seniority levelEntry level Employment type

Employment typePart-time Job function

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