Mosaic North America
Full Time Tech Specialist, Google Store Retail Mountain View
Mosaic North America, Mountain View, California, us, 94039
Full Time Tech Specialist, Google Store Retail Mountain View Join to apply for the
Full Time Tech Specialist, Google Store Retail Mountain View
role at
Mosaic North America Full Time Tech Specialist, Google Store Retail Mountain View 3 days ago Be among the first 25 applicants Join to apply for the
Full Time Tech Specialist, Google Store Retail Mountain View
role at
Mosaic North America Get AI-powered advice on this job and more exclusive features. Description
Please ensure you read the below overview and requirements for this employment opportunity completely.
The Description
The
Full-Time Google Tech Specialist
will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in
Google's newest retail store
. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.
Pay Range: $26.00 - $30.00 per hour
Responsibilities
Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions. Provide assistance for customer product post-sale set up support. Manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment. Identify, document and escalate potential product issues to internal team. Collaborate with repair team to set appropriate expectations for clients and return customer product as quickly as possible. Contribute to environment of collaboration and support through personal accountability and effective communication with supervisors and peers. Prepare new product for launches and execute visual merchandising when required. Meet & greet customers, assist with sales and complete transactions when necessary. Delivers superior customer service Performs Level 1 device repair which includes: Customer education Troubleshooting and diagnostics Software upgrade Quality/Operational checks that are appropriate to the level of repair Performs advanced software loading and programming of cellular products Determine warranty status and communicates findings to the customer along with the brand’s warranty guidelines Communicates service and/or insurance options to customer Processes exchanges in the event a repair cannot be made Collects and processes out of warranty payments Records interaction/service events; accurately and completely documents the repairs made to each unit on the product service ticket Champions post-purchase loyalty through ensuring customer: Walks out with a working understanding of their device Is aware of insurance offering Downloads support apps Understands the channels through which future support is available Explains failure behind symptoms Other duties as assigned
Qualifications
6+ months retail experience in technical support role preferred Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies Professional communication skills including ability to communicate policies and procedures Subject matter expert level of knowledge of brand and Android operating system Mobile phone repair experience (Level 1) Bilingual Spanish /any other language is a plus but not required Call center or customer service experience preferred Computer science or comparable technical background Ability to development and maintain excellent working relationships with peers and supervisors within the department through regular interfacing with management for information exchange Ability to maintain composure and communicate effectively while multitasking in fast paced environment Ability to gather and analyze data from multiple sources Ability to plan and prioritize multiple work assignments Ability to read, write and prepare product repair orders and service tickets and to comprehend technical repair manuals, test procedures and technical product information Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities Ability to solve problems involving similar or related conditions where solutions are determined from available choices and well-established guidelines
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, Prescription Drug and Telehealth Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account Company Paid Basic & Voluntary Life Insurance 401(k) Plan with Company Match Legal Insurance Company Paid Employee Assistance Program (EAP) Employee Discount Program Tuition Reimbursement (Degree and Professional Certification Programs) Bonus Opportunities + Technology Reimbursement Access to Use Approved AI Tools Excellent Recognition Programs Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials Actively Promotes from Within Represent a Company Dedicated to a Sustainable Future
About Us
Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
\#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Sales Support
Position Type:
Full time
Business Unit:
Marketing
Salary Range:
$26.00 - $30.00
Company:
Mosaic Sales Solutions US Operating Co, LLC
Req ID:
7346Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesAdvertising Services Referrals increase your chances of interviewing at Mosaic North America by 2x Get notified about new Store Assistant jobs in
Mountain View, CA . Assistant Store Leader (People) - Stanford Shopping CenterAssistant Store Leader (Product & Operations) - Stanford Shopping Center Mountain View, CA $19.20-$19.75 2 months ago Palo Alto, CA $70,200.00-$81,700.00 3 weeks ago Milpitas, CA $70,200.00-$82,000.00 5 days ago San Jose, CA $68,000.00-$73,000.00 4 days ago Milpitas, CA $71,136.00-$75,136.00 2 weeks ago Assistant Store Manager (*SF Bay Area Applicants Only) San Jose, CA $70,200.00-$81,700.00 1 week ago Assistant Store Manager - Palo Alto DistrictP/T Retail Store Associate - Great Mall, 6278, Milpitas, CA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Full Time Tech Specialist, Google Store Retail Mountain View
role at
Mosaic North America Full Time Tech Specialist, Google Store Retail Mountain View 3 days ago Be among the first 25 applicants Join to apply for the
Full Time Tech Specialist, Google Store Retail Mountain View
role at
Mosaic North America Get AI-powered advice on this job and more exclusive features. Description
Please ensure you read the below overview and requirements for this employment opportunity completely.
The Description
The
Full-Time Google Tech Specialist
will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in
Google's newest retail store
. The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.
Pay Range: $26.00 - $30.00 per hour
Responsibilities
Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions. Provide assistance for customer product post-sale set up support. Manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment. Identify, document and escalate potential product issues to internal team. Collaborate with repair team to set appropriate expectations for clients and return customer product as quickly as possible. Contribute to environment of collaboration and support through personal accountability and effective communication with supervisors and peers. Prepare new product for launches and execute visual merchandising when required. Meet & greet customers, assist with sales and complete transactions when necessary. Delivers superior customer service Performs Level 1 device repair which includes: Customer education Troubleshooting and diagnostics Software upgrade Quality/Operational checks that are appropriate to the level of repair Performs advanced software loading and programming of cellular products Determine warranty status and communicates findings to the customer along with the brand’s warranty guidelines Communicates service and/or insurance options to customer Processes exchanges in the event a repair cannot be made Collects and processes out of warranty payments Records interaction/service events; accurately and completely documents the repairs made to each unit on the product service ticket Champions post-purchase loyalty through ensuring customer: Walks out with a working understanding of their device Is aware of insurance offering Downloads support apps Understands the channels through which future support is available Explains failure behind symptoms Other duties as assigned
Qualifications
6+ months retail experience in technical support role preferred Experience with electronic and test equipment such as DVM, Mobile Station test sets and low voltage power supplies Professional communication skills including ability to communicate policies and procedures Subject matter expert level of knowledge of brand and Android operating system Mobile phone repair experience (Level 1) Bilingual Spanish /any other language is a plus but not required Call center or customer service experience preferred Computer science or comparable technical background Ability to development and maintain excellent working relationships with peers and supervisors within the department through regular interfacing with management for information exchange Ability to maintain composure and communicate effectively while multitasking in fast paced environment Ability to gather and analyze data from multiple sources Ability to plan and prioritize multiple work assignments Ability to read, write and prepare product repair orders and service tickets and to comprehend technical repair manuals, test procedures and technical product information Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities Ability to solve problems involving similar or related conditions where solutions are determined from available choices and well-established guidelines
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, Prescription Drug and Telehealth Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account Company Paid Basic & Voluntary Life Insurance 401(k) Plan with Company Match Legal Insurance Company Paid Employee Assistance Program (EAP) Employee Discount Program Tuition Reimbursement (Degree and Professional Certification Programs) Bonus Opportunities + Technology Reimbursement Access to Use Approved AI Tools Excellent Recognition Programs Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials Actively Promotes from Within Represent a Company Dedicated to a Sustainable Future
About Us
Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
\#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Sales Support
Position Type:
Full time
Business Unit:
Marketing
Salary Range:
$26.00 - $30.00
Company:
Mosaic Sales Solutions US Operating Co, LLC
Req ID:
7346Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesAdvertising Services Referrals increase your chances of interviewing at Mosaic North America by 2x Get notified about new Store Assistant jobs in
Mountain View, CA . Assistant Store Leader (People) - Stanford Shopping CenterAssistant Store Leader (Product & Operations) - Stanford Shopping Center Mountain View, CA $19.20-$19.75 2 months ago Palo Alto, CA $70,200.00-$81,700.00 3 weeks ago Milpitas, CA $70,200.00-$82,000.00 5 days ago San Jose, CA $68,000.00-$73,000.00 4 days ago Milpitas, CA $71,136.00-$75,136.00 2 weeks ago Assistant Store Manager (*SF Bay Area Applicants Only) San Jose, CA $70,200.00-$81,700.00 1 week ago Assistant Store Manager - Palo Alto DistrictP/T Retail Store Associate - Great Mall, 6278, Milpitas, CA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr