Actabl
Join to apply for the
Senior Support Engineer
role at
Actabl 2 days ago Be among the first 25 applicants Join to apply for the
Senior Support Engineer
role at
Actabl Hi, we’re Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Description
Hi, we’re Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits.
Our mission is to empower the people that power hospitality.
We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors
Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Your Role - Come Join Our Team!
In This Role You Will
Provide technical expertise to escalated support issues. They will use various tools to diagnose challenges and use their knowledge to provide solutions to both internal and external customers. Collaborating with different teams is also essential.
Typical Functions
Know our product inside and out. Expert knowledge on our database structure to create custom reports as well as export requested data Use SQL and queries to research customer issues where analysis requires access to databases. Act as the escalation point for issues needing further investigation beyond initial support. Work closely with the Implementation team. Maintain a positive, empathetic and professional attitude. Communicate and coordinate with colleagues as necessary. Mediate meetings with clients and third party vendors
Requirements
Ideal Skills & Experience:
Strong written and verbal communication, with the ability to translate ideas and questions between end users and engineers. Strong SQL or database skills Excellent documentation, troubleshooting, and analytical skills. Experience working with JIRA, Salesforce, or any other enterprise CRM tool. Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution. Strong knowledge of web standards. Good understanding of API’s. Ability to read and write scripts. Solid communication, listening, and English writing skills. Ability to problem solve and resolve issues independently and quickly. Detail orientation and analytical mindset. Team contribution skills and a desire to teach others. Organization skills and proven reliability: ability to work independently with little direction when necessary.
Key Competencies
Technical Knowledge and Know-How Debugging, Scripting and Automation Strong Communication Skills Self-propelled Strong Collaborative Skills Empathetic
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!
Work Environment
This is a hybrid position and will be part of our
Denver
office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
We are a hybrid friendly workplace with office hubs located in Atlanta & Tampa in addition to our new HQ in lower downtown Denver, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.
Compensation Package
Qualified candidates can expect a salary range of
$65,000 - $70,000
depending on experience.
Benefits At-a-Glance
All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:
Health & Wellness
Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents Employer-paid life & AD&D, short-term disability & long-term disability Discounted pet insurance plans through Wishbone Employee Assistance Program (EAP) services available to employees & their dependents and/or spouse On-site gym available for free use at Denver office
Financial Wellbeing
Competitive base salary with bonus structure Healthcare spending accounts with employer contributions 401(k) plan with an employer match of up to 4%
Flexibility & Time Off
Unlimited discretionary time off hours to be used when needed 10 observed US federal holidays throughout the year Winter recess for all Actabl employees between December 24th-January 2nd 12 weeks of parental leave for both birthing & non-birthing parents
If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.
Salary Description
$65,000 - $70,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Hospitality Referrals increase your chances of interviewing at Actabl by 2x Get notified about new Senior Support Engineer jobs in
Denver, CO . Denver, CO $108,000.00-$115,000.00 6 months ago Broomfield, CO $48,000.00-$64,000.00 2 days ago Aurora, CO $95,023.30-$197,921.98 1 month ago Denver, CO $115,000.00-$133,000.00 6 months ago Content Operations Systems Administrator
Denver, CO $108,000.00-$115,000.00 6 months ago Boulder, CO $121,000.00-$174,000.00 1 week ago Commerce City, CO $126,500.00-$137,400.00 1 week ago Denver, CO $76,000.00-$95,000.00 2 weeks ago Systems Administrator - User Profile Mgr
Denver, CO $118,000.00-$136,000.00 6 months ago Boulder, CO $85,000.00-$125,000.00 1 month ago Voice and Data Network Engineer III or Senior
Englewood, CO $100,000.00-$150,000.00 1 month ago Senior Baggage Handling Systems Engineer
Denver, CO $140,000.00-$160,000.00 4 months ago Airport Conveyance Systems Administrator (AGTS) - Denver International Airport
Denver, CO $142,000.00-$160,000.00 6 months ago Centennial, CO $85,000.00-$105,000.00 1 month ago Lone Tree, CO $94,345.00-$129,724.00 3 days ago Denver, CO $142,000.00-$160,000.00 6 months ago High Performance Computing Systems Administrator (Contract)
Device Integration Applications Systems Administrator
Aurora, CO $82,095.81-$123,143.72 1 week ago Louisville, CO $110,000.00-$150,000.00 5 days ago Systems Administrator (Level 2 or 3) - R10198930
Aurora, CO $81,300.00-$150,500.00 1 month ago Sr. Software Engineer - Payments Support
Denver, CO $138,400.00-$173,000.00 3 days ago Greenwood Village, CO $56,678.13-$136,196.70 2 weeks ago Senior Building Automation System Administrator
Aurora, CO $94,871.97-$142,307.95 3 days ago Denver, CO $110,000.00-$165,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Support Engineer
role at
Actabl 2 days ago Be among the first 25 applicants Join to apply for the
Senior Support Engineer
role at
Actabl Hi, we’re Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Description
Hi, we’re Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits.
Our mission is to empower the people that power hospitality.
We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors
Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Your Role - Come Join Our Team!
In This Role You Will
Provide technical expertise to escalated support issues. They will use various tools to diagnose challenges and use their knowledge to provide solutions to both internal and external customers. Collaborating with different teams is also essential.
Typical Functions
Know our product inside and out. Expert knowledge on our database structure to create custom reports as well as export requested data Use SQL and queries to research customer issues where analysis requires access to databases. Act as the escalation point for issues needing further investigation beyond initial support. Work closely with the Implementation team. Maintain a positive, empathetic and professional attitude. Communicate and coordinate with colleagues as necessary. Mediate meetings with clients and third party vendors
Requirements
Ideal Skills & Experience:
Strong written and verbal communication, with the ability to translate ideas and questions between end users and engineers. Strong SQL or database skills Excellent documentation, troubleshooting, and analytical skills. Experience working with JIRA, Salesforce, or any other enterprise CRM tool. Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution. Strong knowledge of web standards. Good understanding of API’s. Ability to read and write scripts. Solid communication, listening, and English writing skills. Ability to problem solve and resolve issues independently and quickly. Detail orientation and analytical mindset. Team contribution skills and a desire to teach others. Organization skills and proven reliability: ability to work independently with little direction when necessary.
Key Competencies
Technical Knowledge and Know-How Debugging, Scripting and Automation Strong Communication Skills Self-propelled Strong Collaborative Skills Empathetic
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!
Work Environment
This is a hybrid position and will be part of our
Denver
office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
We are a hybrid friendly workplace with office hubs located in Atlanta & Tampa in addition to our new HQ in lower downtown Denver, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.
Compensation Package
Qualified candidates can expect a salary range of
$65,000 - $70,000
depending on experience.
Benefits At-a-Glance
All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:
Health & Wellness
Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents Employer-paid life & AD&D, short-term disability & long-term disability Discounted pet insurance plans through Wishbone Employee Assistance Program (EAP) services available to employees & their dependents and/or spouse On-site gym available for free use at Denver office
Financial Wellbeing
Competitive base salary with bonus structure Healthcare spending accounts with employer contributions 401(k) plan with an employer match of up to 4%
Flexibility & Time Off
Unlimited discretionary time off hours to be used when needed 10 observed US federal holidays throughout the year Winter recess for all Actabl employees between December 24th-January 2nd 12 weeks of parental leave for both birthing & non-birthing parents
If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.
Salary Description
$65,000 - $70,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Hospitality Referrals increase your chances of interviewing at Actabl by 2x Get notified about new Senior Support Engineer jobs in
Denver, CO . Denver, CO $108,000.00-$115,000.00 6 months ago Broomfield, CO $48,000.00-$64,000.00 2 days ago Aurora, CO $95,023.30-$197,921.98 1 month ago Denver, CO $115,000.00-$133,000.00 6 months ago Content Operations Systems Administrator
Denver, CO $108,000.00-$115,000.00 6 months ago Boulder, CO $121,000.00-$174,000.00 1 week ago Commerce City, CO $126,500.00-$137,400.00 1 week ago Denver, CO $76,000.00-$95,000.00 2 weeks ago Systems Administrator - User Profile Mgr
Denver, CO $118,000.00-$136,000.00 6 months ago Boulder, CO $85,000.00-$125,000.00 1 month ago Voice and Data Network Engineer III or Senior
Englewood, CO $100,000.00-$150,000.00 1 month ago Senior Baggage Handling Systems Engineer
Denver, CO $140,000.00-$160,000.00 4 months ago Airport Conveyance Systems Administrator (AGTS) - Denver International Airport
Denver, CO $142,000.00-$160,000.00 6 months ago Centennial, CO $85,000.00-$105,000.00 1 month ago Lone Tree, CO $94,345.00-$129,724.00 3 days ago Denver, CO $142,000.00-$160,000.00 6 months ago High Performance Computing Systems Administrator (Contract)
Device Integration Applications Systems Administrator
Aurora, CO $82,095.81-$123,143.72 1 week ago Louisville, CO $110,000.00-$150,000.00 5 days ago Systems Administrator (Level 2 or 3) - R10198930
Aurora, CO $81,300.00-$150,500.00 1 month ago Sr. Software Engineer - Payments Support
Denver, CO $138,400.00-$173,000.00 3 days ago Greenwood Village, CO $56,678.13-$136,196.70 2 weeks ago Senior Building Automation System Administrator
Aurora, CO $94,871.97-$142,307.95 3 days ago Denver, CO $110,000.00-$165,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr