Southland Credit Union
Vice President, Branch Operations
Southland Credit Union, Los Alamitos, California, us, 90721
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Vice President, Branch Operations
role at
Southland Credit Union .
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Responsible for the administration and development of all branches and overseeing sales and service. Implement policies, procedures, and training to ensure efficient and effective branch operations. Oversee Sales & Service, including member experience. Supervise branch budgets, business performance, and promote cost-effective operations. Ensure members are promptly and professionally served. Assist with branch marketing programs and oversee the provision of services to members and prospective members. Direct and appraise Regional Branch Managers, Branch Managers, and Assistant Floating Managers. This position reports to the EVP/COO and is based in Los Alamitos, CA, with travel to all Southland locations. Major Duties and Responsibilities: Manage staff through coaching, motivation, hiring, discipline, and performance evaluations. Monitor branch sales and service performance; ensure compliance with policies and procedures. Prepare for audits, produce operational procedures, and maintain high staff service standards. Maintain communication across credit union departments for member service enhancement. Ensure budget goals are met and represent the branch in external relationships. Perform additional duties as assigned. Knowledge and Skills: 8-10 years of related experience in branch operations management. Bachelor’s degree or equivalent experience. Strong interpersonal skills, trust, diplomacy, and ability to motivate others. Thorough knowledge of credit union services, products, legal, and regulatory requirements. Excellent communication skills and proficiency in MS Office. Additional Details: Seniority level: Executive Employment type: Full-time Job function: Management and Manufacturing
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Vice President, Branch Operations
role at
Southland Credit Union .
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Responsible for the administration and development of all branches and overseeing sales and service. Implement policies, procedures, and training to ensure efficient and effective branch operations. Oversee Sales & Service, including member experience. Supervise branch budgets, business performance, and promote cost-effective operations. Ensure members are promptly and professionally served. Assist with branch marketing programs and oversee the provision of services to members and prospective members. Direct and appraise Regional Branch Managers, Branch Managers, and Assistant Floating Managers. This position reports to the EVP/COO and is based in Los Alamitos, CA, with travel to all Southland locations. Major Duties and Responsibilities: Manage staff through coaching, motivation, hiring, discipline, and performance evaluations. Monitor branch sales and service performance; ensure compliance with policies and procedures. Prepare for audits, produce operational procedures, and maintain high staff service standards. Maintain communication across credit union departments for member service enhancement. Ensure budget goals are met and represent the branch in external relationships. Perform additional duties as assigned. Knowledge and Skills: 8-10 years of related experience in branch operations management. Bachelor’s degree or equivalent experience. Strong interpersonal skills, trust, diplomacy, and ability to motivate others. Thorough knowledge of credit union services, products, legal, and regulatory requirements. Excellent communication skills and proficiency in MS Office. Additional Details: Seniority level: Executive Employment type: Full-time Job function: Management and Manufacturing
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