Insight Global
Provide first-leveltechnical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with u . This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior leveltechnicians. Assist u inquiring about how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix supportExperience using and troubleshooting MS Office (O365) productsExperience using ticketing systems, ServiceNow preferredExperience managing and troubleshooting Windows 11 workstationsExperience with Password resets, installation of software, and VPN troubleshootingClient uses Zscaler for VPN Nice to Have Skills & ExperienceBachelors Degree preferredIT Certifications Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.