Valdera
Join to apply for the
Customer Success Manager — B2B SaaS
role at
Valdera Join to apply for the
Customer Success Manager — B2B SaaS
role at
Valdera Get AI-powered advice on this job and more exclusive features. About Valdera:
Are you the right candidate for this opportunity Make sure to read the full description below.
At Valdera, we help manufacturers bring their ideas to life by transforming how they source materials. Our platform makes it easy to find the best materials and suppliers, enabling them to build high-quality products at scale and deliver to millions worldwide.
We are a fast-growing team with a proven track record of working with Fortune 500 industrial manufacturers, beauty brands, and chemical companies. We hire talented, driven individuals who thrive in high-performance environments and want to grow their careers quickly.
Our culture empowers top talent to take on meaningful challenges, collaborate with industry leaders, and see the real impact of their work. If you’re looking for a fast-paced environment where your ideas drive change, Valdera is the place for you.
Join us and help shape the future of manufacturing.
Role Description:
As a Customer Success Manager at Valdera, your core mission is to drive retention and account expansion across our growing global customer base. You’ll be responsible for ensuring our customers maximize the value of our platform and expand product adoption across their organizations.
Success in this role means proactively building lasting relationships, advising customers on how to maximize the impact of the product within their organization, and enabling them to achieve their business goals using Valdera. You’ll work cross-functionally with sales, sourcing operations, engineering, and senior leadership, taking ownership of high-stakes initiatives that accelerate Valdera’s growth and industry impact.
This role is for a highly adaptable, outcome-driven individual who thrives in a fast-paced environment. If you’re motivated by driving real business results, navigating ambiguity independently, and making a lasting impact, we want you on our team.
Role Responsibilities:
Own account retention and expansion by proactively building deep relationships with key accounts and executive sponsors to drive measurable success Drive product adoption by ensuring customers fully leverage new features and maximize ROI Proactively monitor and act on customer health—identifying risks early, preventing churn, and driving expansion Develop and refine scalable processes, training materials, and customer-facing content to accelerate adoption and streamline operations Execute the full customer journey—onboarding, change management, performance reviews, and renewals—with urgency and attention to detail Advocate for customer needs, translating pain points into actionable product and go-to-market improvements Recruit and develop future CSMs, setting a high-performance standard as Valdera scales Operate autonomously in a high-growth environment—prioritizing impact, solving problems end-to-end, and driving initiatives to completion Commit to exceeding expectations and achieving ambitious startup goals Adapt to global time zones, ensuring critical customer and internal priorities are met
Experience & Qualifications:
3+ years in Customer Success at an enterprise SaaS company Proven track record of increasing customer LTV and driving significant revenue growth Specific wins in owning retention and expansion of large enterprise accounts Proactively identified risks and implemented retention strategies without direction History of independently building relationships with executive decision-makers Strong analytical skills—leveraged data to track customer health, measure success, and drive proactive engagement Successfully advocated for customers to initiate new product launches and go-to-market strategies Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials Built scalable processes, and solved unexpected challenges.Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel Thrives in a fast-paced, high-stakes environment
Salary Range: $90-130k USD
Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate’s individual skills, qualifications, location, and experience relative to the requirements of the role.
Benefits:
Valdera offers generous benefits to employees. Full time employees are eligible for premium healthcare, dental, and vision insurance coverage. You will be provided a more detailed breakdown of your options prior to joining Valdera.
Equal Opportunity Employer Statement:
Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesSoftware Development Referrals increase your chances of interviewing at Valdera by 2x Get notified about new Customer Success Manager jobs in
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Customer Success Manager — B2B SaaS
role at
Valdera Join to apply for the
Customer Success Manager — B2B SaaS
role at
Valdera Get AI-powered advice on this job and more exclusive features. About Valdera:
Are you the right candidate for this opportunity Make sure to read the full description below.
At Valdera, we help manufacturers bring their ideas to life by transforming how they source materials. Our platform makes it easy to find the best materials and suppliers, enabling them to build high-quality products at scale and deliver to millions worldwide.
We are a fast-growing team with a proven track record of working with Fortune 500 industrial manufacturers, beauty brands, and chemical companies. We hire talented, driven individuals who thrive in high-performance environments and want to grow their careers quickly.
Our culture empowers top talent to take on meaningful challenges, collaborate with industry leaders, and see the real impact of their work. If you’re looking for a fast-paced environment where your ideas drive change, Valdera is the place for you.
Join us and help shape the future of manufacturing.
Role Description:
As a Customer Success Manager at Valdera, your core mission is to drive retention and account expansion across our growing global customer base. You’ll be responsible for ensuring our customers maximize the value of our platform and expand product adoption across their organizations.
Success in this role means proactively building lasting relationships, advising customers on how to maximize the impact of the product within their organization, and enabling them to achieve their business goals using Valdera. You’ll work cross-functionally with sales, sourcing operations, engineering, and senior leadership, taking ownership of high-stakes initiatives that accelerate Valdera’s growth and industry impact.
This role is for a highly adaptable, outcome-driven individual who thrives in a fast-paced environment. If you’re motivated by driving real business results, navigating ambiguity independently, and making a lasting impact, we want you on our team.
Role Responsibilities:
Own account retention and expansion by proactively building deep relationships with key accounts and executive sponsors to drive measurable success Drive product adoption by ensuring customers fully leverage new features and maximize ROI Proactively monitor and act on customer health—identifying risks early, preventing churn, and driving expansion Develop and refine scalable processes, training materials, and customer-facing content to accelerate adoption and streamline operations Execute the full customer journey—onboarding, change management, performance reviews, and renewals—with urgency and attention to detail Advocate for customer needs, translating pain points into actionable product and go-to-market improvements Recruit and develop future CSMs, setting a high-performance standard as Valdera scales Operate autonomously in a high-growth environment—prioritizing impact, solving problems end-to-end, and driving initiatives to completion Commit to exceeding expectations and achieving ambitious startup goals Adapt to global time zones, ensuring critical customer and internal priorities are met
Experience & Qualifications:
3+ years in Customer Success at an enterprise SaaS company Proven track record of increasing customer LTV and driving significant revenue growth Specific wins in owning retention and expansion of large enterprise accounts Proactively identified risks and implemented retention strategies without direction History of independently building relationships with executive decision-makers Strong analytical skills—leveraged data to track customer health, measure success, and drive proactive engagement Successfully advocated for customers to initiate new product launches and go-to-market strategies Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials Built scalable processes, and solved unexpected challenges.Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel Thrives in a fast-paced, high-stakes environment
Salary Range: $90-130k USD
Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate’s individual skills, qualifications, location, and experience relative to the requirements of the role.
Benefits:
Valdera offers generous benefits to employees. Full time employees are eligible for premium healthcare, dental, and vision insurance coverage. You will be provided a more detailed breakdown of your options prior to joining Valdera.
Equal Opportunity Employer Statement:
Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesSoftware Development Referrals increase your chances of interviewing at Valdera by 2x Get notified about new Customer Success Manager jobs in
San Francisco, CA . San Francisco, CA $120,000.00-$160,000.00 2 days ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago Enterprise Customer Success Manager, AMER San Francisco, CA $100,100.00-$180,000.00 1 day ago San Francisco, CA $105,000.00-$120,000.00 2 days ago San Francisco, CA $142,000.00-$177,500.00 2 weeks ago San Francisco, CA $90,000.00-$150,000.00 3 weeks ago San Francisco, CA $80.00-$150.00 7 months ago San Francisco, CA $15,000.00-$95,000.00 2 weeks ago San Francisco, CA $125,000.00-$150,000.00 2 months ago San Francisco, CA $100,000.00-$160,000.00 2 months ago San Francisco, CA $202,700.00-$293,900.00 1 day ago San Francisco, CA $100,000.00-$160,000.00 2 weeks ago Customer Success Manager (Social, Remote) San Francisco, CA $75,000.00-$85,000.00 2 days ago Senior Customer Success Manager, Uber Transit San Ramon, CA $105,000.00-$135,000.00 2 weeks ago San Francisco, CA $140,000.00-$190,000.00 7 months ago San Francisco, CA $80,000.00-$120,000.00 7 months ago San Francisco, CA $95,000.00-$115,000.00 1 month ago San Francisco, CA $140,000.00-$200,000.00 1 day ago Customer Success Manager - India (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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