Clearance Jobs
Principal Customer Experience Program Manager - CTJ - TS/SCI
Clearance Jobs, Reston, Virginia, United States, 20191
Principal Customer Experience Program Manager
Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud+AI Silver Team. This team is responsible for customer deployments within the Silver and Sovereign environments. In this role, you will have the opportunity to work with engineers and teams across Silver and Sovereign who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. Responsibilities Reviews and independently conducts customer business model and industry research and proactively ensures alignment across multiple team resources to address potential varied and dynamic complexities with customer issues/solutions within scope and drive customer acceleration in conjunction with product outcomes. Anticipates highly complex product/solution-related requests or issues from customers. Captures comprehensive and complex product insights based on customer needs and requirements to further develop the product, synthesizing insights across some customers. Acts as a trusted product advisor for the customer. Proactively identifies potential customer needs and plans for resolution. Guides others to do the same. Consistently meets customer-identified needs. Enablement Coordinates engineering resources for sales teams in customer interactions to accelerate deal closing and technology adoption. Provides trends to engineers on client strategy, current capabilities, and digital environment. Proactively collaborates with customers to identify conditions of success, including unmet needs, with in-depth expertise to efficiently gather requirements. Identifies potential issue areas for implementation. Relays complex and innovative development opportunities and/or prioritizes customer goals in alignment with internal development. Product and Service Insights Evaluates customer short- and long-term strategy effect on product alignment, with consideration for other customer's priorities. Proactively advocates for and enacts the development and optimization of Microsoft solutions alongside evolving customer platforms and goals. Additional Responsibilities Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams. Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals. Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value. Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects. Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions. Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback. Be Voice of Customer to share insights and best practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Other Requirements Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance. Preferred/Additional Qualifications Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud+AI Silver Team. This team is responsible for customer deployments within the Silver and Sovereign environments. In this role, you will have the opportunity to work with engineers and teams across Silver and Sovereign who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. Responsibilities Reviews and independently conducts customer business model and industry research and proactively ensures alignment across multiple team resources to address potential varied and dynamic complexities with customer issues/solutions within scope and drive customer acceleration in conjunction with product outcomes. Anticipates highly complex product/solution-related requests or issues from customers. Captures comprehensive and complex product insights based on customer needs and requirements to further develop the product, synthesizing insights across some customers. Acts as a trusted product advisor for the customer. Proactively identifies potential customer needs and plans for resolution. Guides others to do the same. Consistently meets customer-identified needs. Enablement Coordinates engineering resources for sales teams in customer interactions to accelerate deal closing and technology adoption. Provides trends to engineers on client strategy, current capabilities, and digital environment. Proactively collaborates with customers to identify conditions of success, including unmet needs, with in-depth expertise to efficiently gather requirements. Identifies potential issue areas for implementation. Relays complex and innovative development opportunities and/or prioritizes customer goals in alignment with internal development. Product and Service Insights Evaluates customer short- and long-term strategy effect on product alignment, with consideration for other customer's priorities. Proactively advocates for and enacts the development and optimization of Microsoft solutions alongside evolving customer platforms and goals. Additional Responsibilities Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams. Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals. Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value. Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects. Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions. Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback. Be Voice of Customer to share insights and best practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions. Qualifications Required/minimum qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Other Requirements Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance. Preferred/Additional Qualifications Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.