Intercom
Senior Analytics EngineerSan Francisco, California
Intercom, San Francisco, California, United States, 94102
Be A Part Of Something Great
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency, and performance of their support teamsall through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. Our Values
We live by our 7 Values Customer Obsessed
Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too. Success First
Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture. Incredibly High Standards
We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do. Open Mindedness
We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate. Resilience
We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change. Impatience
52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work. Positive and Optimistic
Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan. Culture
What it's like to work at Intercom Hear from our CEO, Eoghan McCabe, on what it's like to work here and why this is the best time to join. Get To Know Your (Future) Team
Engineering: We build tools that make it simple for customers and businesses to connect. Research, Analytics, and Data Science: We work to better understand our customersand their customers. Sales: We're friendly and collaborative. We obsess over our customers' success. Product Management: Product is at the heart of everything we do. We've built a business, a brand, and a reputation around it. Product Design: We make sure that connecting with customers is a simple, intuitive experience. People: We recruit the world's best employeesand make sure they love their experience here. Customer Support: We're the support team at a company that's revolutionizing customer support. Finance, Legal & Operations: We're a multidisciplinary group helping Intercom scale to meet our ambitions. Marketing: We focus on building brand awareness and generating demand from our customers. Where We're Located
We're growing fast! San Francisco: The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People. Dublin: Where it all began, and still our largest officehome to R&D, Sales, Marketing, and People teams. London: Home base for a number of our R&D teams. Sydney: Helping us grow our global presence with dedicated Sales and Customer Support teams. Chicago: Where our Customer Support and Sales teams work their magic. Open Roles
AI Group, Customer Success & Solutions, Customer Support, Engineering, Finance & Business Operations, Legal, Marketing, People, Product, Product Design, R&D, R&D Business Systems, Recruiting, Research, Analytics & Data Science, Revenue Operations, Sales, Sales Business Systems Don't see the role you're interested in? Sign up to our Talent Community to stay in touch.
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency, and performance of their support teamsall through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. Our Values
We live by our 7 Values Customer Obsessed
Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too. Success First
Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture. Incredibly High Standards
We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do. Open Mindedness
We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate. Resilience
We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change. Impatience
52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work. Positive and Optimistic
Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan. Culture
What it's like to work at Intercom Hear from our CEO, Eoghan McCabe, on what it's like to work here and why this is the best time to join. Get To Know Your (Future) Team
Engineering: We build tools that make it simple for customers and businesses to connect. Research, Analytics, and Data Science: We work to better understand our customersand their customers. Sales: We're friendly and collaborative. We obsess over our customers' success. Product Management: Product is at the heart of everything we do. We've built a business, a brand, and a reputation around it. Product Design: We make sure that connecting with customers is a simple, intuitive experience. People: We recruit the world's best employeesand make sure they love their experience here. Customer Support: We're the support team at a company that's revolutionizing customer support. Finance, Legal & Operations: We're a multidisciplinary group helping Intercom scale to meet our ambitions. Marketing: We focus on building brand awareness and generating demand from our customers. Where We're Located
We're growing fast! San Francisco: The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People. Dublin: Where it all began, and still our largest officehome to R&D, Sales, Marketing, and People teams. London: Home base for a number of our R&D teams. Sydney: Helping us grow our global presence with dedicated Sales and Customer Support teams. Chicago: Where our Customer Support and Sales teams work their magic. Open Roles
AI Group, Customer Success & Solutions, Customer Support, Engineering, Finance & Business Operations, Legal, Marketing, People, Product, Product Design, R&D, R&D Business Systems, Recruiting, Research, Analytics & Data Science, Revenue Operations, Sales, Sales Business Systems Don't see the role you're interested in? Sign up to our Talent Community to stay in touch.