Oregon Health & Science University (OHSU)
PAS Specialist
Oregon Health & Science University (OHSU), Scappoose, Oregon, United States, 97056
Scappoose Family Medicine Clinic Position
This position supports the Scappoose Family Medicine clinic by providing exceptional customer service through prompt and professional communication skills, exceptional phone service and excellent problem-solving skills. Scheduling appointments, checking in patients, verifying demographics and insurance, answering high volume phone calls, assisting with back up duties, and assists patients in an office/practice setting. Function/Duties of Position
Key Responsibilities & Performance Standards Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customer (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. Triage and document accurately telephone calls from patients including request for medication refills, complaints, general information inquiries and urgent health concerns. Greets patients and checks them in prior to being seen by a clinical provider. Scheduling patients either by phone or in person. Cross train and cover other PAS Specialist positions as needed. Other duties as assigned. Required Qualifications
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position. Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm. Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Preferred Qualifications
Demonstrate evidence of strong written and verbal communication skills. Previous family practice experience. Previous OHSU PAS Training and/or previous medical front office experience. Proficient in University network computer applications using Windows, Epic, and Microsoft Office. Additional Details
Must be able to work in a high volume, high demand clinic setting. Conditions include lots of sitting and headset usage when working with phones. When working at the checkout or check in desks must have the ability to sit for several hours at a time. Work hours variable between 7:30 am to 8:30 pm Monday
Friday and Saturdays 8:30 am to 1:30 pm. All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
This position supports the Scappoose Family Medicine clinic by providing exceptional customer service through prompt and professional communication skills, exceptional phone service and excellent problem-solving skills. Scheduling appointments, checking in patients, verifying demographics and insurance, answering high volume phone calls, assisting with back up duties, and assists patients in an office/practice setting. Function/Duties of Position
Key Responsibilities & Performance Standards Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customer (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. Triage and document accurately telephone calls from patients including request for medication refills, complaints, general information inquiries and urgent health concerns. Greets patients and checks them in prior to being seen by a clinical provider. Scheduling patients either by phone or in person. Cross train and cover other PAS Specialist positions as needed. Other duties as assigned. Required Qualifications
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position. Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm. Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Preferred Qualifications
Demonstrate evidence of strong written and verbal communication skills. Previous family practice experience. Previous OHSU PAS Training and/or previous medical front office experience. Proficient in University network computer applications using Windows, Epic, and Microsoft Office. Additional Details
Must be able to work in a high volume, high demand clinic setting. Conditions include lots of sitting and headset usage when working with phones. When working at the checkout or check in desks must have the ability to sit for several hours at a time. Work hours variable between 7:30 am to 8:30 pm Monday
Friday and Saturdays 8:30 am to 1:30 pm. All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.