Otter
Senior Product Designer, Otter - Mountain ViewMountain View, San Francisco
Otter, Mountain View, California, United States, 94043
Product Design Lead, Menu Team, Otter
Product Design Lead - Menus Product In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter
to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Be Doing You'll be responsible for: Crafting end-to-end experiences
that power the heart of every restaurant's digital presence
their menu. You'll shape how menus are created, managed, and optimized across our platform to drive revenue and operational efficiency. Collaborating deeply with product managers, engineers, and operations
to launch features that simplify complex workflows like pricing, availability, item setup, and modifier configurations
all while keeping scale and usability at the forefront. Participating in design critiques and cross-functional reviews
to refine ideas, gather rapid feedback, and iterate on high-impact solutions that balance user needs with business goals. Enhancing the Menus experience
by contributing to our design system and evolving core patterns that support consistency across restaurant tools
from item-level controls to multi-brand management. Championing user-centered design
by advocating for the needs of restaurant operators, delivery staff, and internal teams, while navigating technical constraints and business trade-offs with clarity and conviction. This role is ideal for a systems thinker
who's energized by operational complexity, obsessive about details, and motivated by the opportunity to build foundational tools that make restaurants more successful every day. What We're Looking For You have 8+ years of experience in product or UX design Ability to be a strategic partner by understanding the competitive environment and building a vision for how the product will fit in the market Strong full-stack design skills; from interaction design to visual design to system thinking, and everything in between. Proven track record in building products from the ground up and working effectively with cross-functional partners Solid communication skills and ability to effectively prioritize projects Foster a collaborative team environment and make sound judgements based on user data, insights and business objectives A deep curiosity and passion for the food industry, translating into innovative designs that change the way we think about how meals make it on a plate Why Join Us Growing market:
You'll be focused on an $80 billion market that's projected to reach at least $500 billion by 2030 in the US alone. Changing the restaurant industry:
You'll be part of a team that helps restaurants succeed in online food delivery. Collaborative environment:
You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you'll work closely with other teams to ensure our customers' success. What Else Do You Need To Know This role can be based in our Mountain View or San Francisco location. We believe that people do their best work when they are together. As a company, we're in the marketplace of ideas and innovation. When you're constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we're better as a team in person. That's why all of our teams work from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter.
Product Design Lead - Menus Product In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter
to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. What You'll Be Doing You'll be responsible for: Crafting end-to-end experiences
that power the heart of every restaurant's digital presence
their menu. You'll shape how menus are created, managed, and optimized across our platform to drive revenue and operational efficiency. Collaborating deeply with product managers, engineers, and operations
to launch features that simplify complex workflows like pricing, availability, item setup, and modifier configurations
all while keeping scale and usability at the forefront. Participating in design critiques and cross-functional reviews
to refine ideas, gather rapid feedback, and iterate on high-impact solutions that balance user needs with business goals. Enhancing the Menus experience
by contributing to our design system and evolving core patterns that support consistency across restaurant tools
from item-level controls to multi-brand management. Championing user-centered design
by advocating for the needs of restaurant operators, delivery staff, and internal teams, while navigating technical constraints and business trade-offs with clarity and conviction. This role is ideal for a systems thinker
who's energized by operational complexity, obsessive about details, and motivated by the opportunity to build foundational tools that make restaurants more successful every day. What We're Looking For You have 8+ years of experience in product or UX design Ability to be a strategic partner by understanding the competitive environment and building a vision for how the product will fit in the market Strong full-stack design skills; from interaction design to visual design to system thinking, and everything in between. Proven track record in building products from the ground up and working effectively with cross-functional partners Solid communication skills and ability to effectively prioritize projects Foster a collaborative team environment and make sound judgements based on user data, insights and business objectives A deep curiosity and passion for the food industry, translating into innovative designs that change the way we think about how meals make it on a plate Why Join Us Growing market:
You'll be focused on an $80 billion market that's projected to reach at least $500 billion by 2030 in the US alone. Changing the restaurant industry:
You'll be part of a team that helps restaurants succeed in online food delivery. Collaborative environment:
You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you'll work closely with other teams to ensure our customers' success. What Else Do You Need To Know This role can be based in our Mountain View or San Francisco location. We believe that people do their best work when they are together. As a company, we're in the marketplace of ideas and innovation. When you're constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we're better as a team in person. That's why all of our teams work from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Otter.