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Collections Manager
This position will be responsible for managing a team whose primary role is to process payments and follow up with clients to collect payment for unpaid invoices. Duties and Responsibilities Manage a team of Collections Specialists and Cash Applications Clerks. Provide support, direction, and training to the team as needed to ensure they have the tools they need to be successful. Provide support to the team when issues need to be escalated, whether the requests are from internal or external customers. Create and run reports as needed to cash and collections data from our system to help support various internal departments including Accounting, FP&A, and Sales. Produce monthly reports on the state of our Accounts Receivables. Assist with gathering information for our annual audit. Identify opportunities for improvement and take a leadership role in finding solutions to improve our processes. Qualifications 5+ years of related experience, including at least 3 years of management experience. Strong communication skills. The ability to work with a diverse group of people to reach a common goal. The ability to prioritize work and make decisions independently. Proficient in Excel Experience with Salesforce and the Workday Financial Platform is preferred but not required. Education Bachelor's degree required, preferred Business, Accounting, or Finance. Direct Reports Sr Billing Analysts, Billing Analysts, Contract Implementation Assistant Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice
Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines.
This position will be responsible for managing a team whose primary role is to process payments and follow up with clients to collect payment for unpaid invoices. Duties and Responsibilities Manage a team of Collections Specialists and Cash Applications Clerks. Provide support, direction, and training to the team as needed to ensure they have the tools they need to be successful. Provide support to the team when issues need to be escalated, whether the requests are from internal or external customers. Create and run reports as needed to cash and collections data from our system to help support various internal departments including Accounting, FP&A, and Sales. Produce monthly reports on the state of our Accounts Receivables. Assist with gathering information for our annual audit. Identify opportunities for improvement and take a leadership role in finding solutions to improve our processes. Qualifications 5+ years of related experience, including at least 3 years of management experience. Strong communication skills. The ability to work with a diverse group of people to reach a common goal. The ability to prioritize work and make decisions independently. Proficient in Excel Experience with Salesforce and the Workday Financial Platform is preferred but not required. Education Bachelor's degree required, preferred Business, Accounting, or Finance. Direct Reports Sr Billing Analysts, Billing Analysts, Contract Implementation Assistant Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice
Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines.