EMS
Customer Service Representative
At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position:
We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities. You Will Need:
Above average customer service skills Strong written and verbal communication skills when interacting with customers and co-workers Friendly and energetic attitude Computer knowledge and Internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Ability to work both as an individual and as a team member Nice to Have:
High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Previous call center experience preferred Variety of shifts available. Availability for 1 weekend day preferred EMS Offers:
Paid on-the-job training Medical, dental, vision, and life insurance benefits Casual dress attire Individual work spaces All CDC guidelines for social distancing/disinfecting followed Complimentary breakfast on Fridays Free parking North-West Omaha location
At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position:
We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities. You Will Need:
Above average customer service skills Strong written and verbal communication skills when interacting with customers and co-workers Friendly and energetic attitude Computer knowledge and Internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problem solving skills Ability to work both as an individual and as a team member Nice to Have:
High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Previous call center experience preferred Variety of shifts available. Availability for 1 weekend day preferred EMS Offers:
Paid on-the-job training Medical, dental, vision, and life insurance benefits Casual dress attire Individual work spaces All CDC guidelines for social distancing/disinfecting followed Complimentary breakfast on Fridays Free parking North-West Omaha location