Corewell Health
Entrance Attendant
Entrance Attendants provide a resource to patients, family members, and guests in the hospital and other campus buildings. They handle way-finding questions and personally escort patients/family members via wheelchair to destinations as appropriate. They work to assure spaces are clean, tidy, and organized and direct traffic flow and provide assistance at the hospital entrances. Entrance Attendants handle symptom and exposure screening of incoming patients, families, vendors, delivery people, employees, and physicians as they access buildings. Essential Functions
Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception. Provide hospital way-finding for patients and visitors. Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution. Maintain a clean and tidy first impression. Clean the lobbies, entrances, and outside the doorways. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Perform service recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs. Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed. Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance. Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure. Assist with Lost and Found services as needed. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed. Assist with cab, bus vouchers, and other transportation as needed. Utilize effective communication skills to incorporate specific age, culture, and developmental needs. Qualifications
Required: High School Diploma Completion of department-based training with demonstrated competence. Preferred: CRT-At least one Certification from preferred list; CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance. Traditional and Roth retirement options with service contribution and match savings. Primary Location SITE - Taylor Hospital - 10000 Telegraph - Taylor Department Name Hospitality - Taylor Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work 12:00 p.m to 8:30 p.m. Days Worked Monday to Friday Weekend Frequency Every other weekend
Entrance Attendants provide a resource to patients, family members, and guests in the hospital and other campus buildings. They handle way-finding questions and personally escort patients/family members via wheelchair to destinations as appropriate. They work to assure spaces are clean, tidy, and organized and direct traffic flow and provide assistance at the hospital entrances. Entrance Attendants handle symptom and exposure screening of incoming patients, families, vendors, delivery people, employees, and physicians as they access buildings. Essential Functions
Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception. Provide hospital way-finding for patients and visitors. Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution. Maintain a clean and tidy first impression. Clean the lobbies, entrances, and outside the doorways. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Perform service recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs. Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed. Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance. Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure. Assist with Lost and Found services as needed. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed. Assist with cab, bus vouchers, and other transportation as needed. Utilize effective communication skills to incorporate specific age, culture, and developmental needs. Qualifications
Required: High School Diploma Completion of department-based training with demonstrated competence. Preferred: CRT-At least one Certification from preferred list; CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance. Traditional and Roth retirement options with service contribution and match savings. Primary Location SITE - Taylor Hospital - 10000 Telegraph - Taylor Department Name Hospitality - Taylor Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work 12:00 p.m to 8:30 p.m. Days Worked Monday to Friday Weekend Frequency Every other weekend