Veterans Staffing
Assistant Front Office Manager
Veterans Staffing, Chapel Hill, North Carolina, United States, 27514
Assistant Front Office Manager
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. We offer excellent benefits: 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire Medical, Prescription, Dental and Vision Insurance after 30 days of employment 401K with company match Paid Vacation, sick days, new child leave and personal day Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance Tuition Reimbursement Relocation Package 50% discount in Crossroads 20% discount in gift shop (exception: jewelry, UNC items, alcohol) Employee Stock Purchase Plan Discounts at various retailers
Apple, AT&T, Verizon, Headspace and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications: Shift Expectations:
1st/2nd; must be available to work weekends and holidays Education/Experience:
High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
Or
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. Job Responsibilities: Supervise and lead front desk associates, concierge staff, and retail staff Lead by example, ensuring a seamless and memorable experience for every guest and team member. Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue. Manage daily operations while fostering a positive, collaborative, and high-performance team culture. Handle billing, payments, and financial transactions accurately Maintain compliance with Hyatt policies, brand standards, and safety procedures Resolve guest concerns promptly and professionally Build and maintain strong relationships with internal and external stakeholders. Play an active role in recruitment, onboarding, and the continuous development of front office colleagues through coaching and mentoring. Requirements: Minimum 2 years' experience as an Assistant Manager or Supervisor in a luxury hotel Strong leadership, communication, and problem-solving skills Proficiency in hotel management software (e.g., Opera, PMS, or similar systems) Passionate leader who thrives on mentoring and motivating others The ability to work collaboratively across all departments of a fast-paced luxury hotel. Ability to work flexible hours, including weekends and holidays Primary Location: US-NC-Chapel Hill Organization: The Carolina Inn Pay Basis: Yearly Job Level: Full-time Job: Front Office Req ID: CHA005555 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. We offer excellent benefits: 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire Medical, Prescription, Dental and Vision Insurance after 30 days of employment 401K with company match Paid Vacation, sick days, new child leave and personal day Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance Tuition Reimbursement Relocation Package 50% discount in Crossroads 20% discount in gift shop (exception: jewelry, UNC items, alcohol) Employee Stock Purchase Plan Discounts at various retailers
Apple, AT&T, Verizon, Headspace and many more All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications: Shift Expectations:
1st/2nd; must be available to work weekends and holidays Education/Experience:
High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
Or
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. Job Responsibilities: Supervise and lead front desk associates, concierge staff, and retail staff Lead by example, ensuring a seamless and memorable experience for every guest and team member. Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue. Manage daily operations while fostering a positive, collaborative, and high-performance team culture. Handle billing, payments, and financial transactions accurately Maintain compliance with Hyatt policies, brand standards, and safety procedures Resolve guest concerns promptly and professionally Build and maintain strong relationships with internal and external stakeholders. Play an active role in recruitment, onboarding, and the continuous development of front office colleagues through coaching and mentoring. Requirements: Minimum 2 years' experience as an Assistant Manager or Supervisor in a luxury hotel Strong leadership, communication, and problem-solving skills Proficiency in hotel management software (e.g., Opera, PMS, or similar systems) Passionate leader who thrives on mentoring and motivating others The ability to work collaboratively across all departments of a fast-paced luxury hotel. Ability to work flexible hours, including weekends and holidays Primary Location: US-NC-Chapel Hill Organization: The Carolina Inn Pay Basis: Yearly Job Level: Full-time Job: Front Office Req ID: CHA005555 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.