BentoBox
Client Support Specialist
Calling all innovators
find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day
quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What Does A Successful Client Support Specialist Do?
As a Client Support Specialist at Fiserv, you will serve as the primary point of contact for credit clients. You'll provide operational servicing, support, and issue resolution for their credit card solutions, as well as its complementary products and services. Your role is pivotal in ensuring client satisfaction, fostering strong relationships, and delivering exceptional client experiences that align with Fiserv's commitment to excellence. What You Will Do:
Network and partner with multiple business areas throughout the organization. Respond to client-related inquiries and engage appropriate resources for timely resolution as the liaison between client and Fiserv internal partners. Bring transparency to stakeholders and escalate issues to leadership as needed. Research and resolve client inquiries according to defined processes, procedures, and within service level timeframes. Document the entire lifecycle of inquiries through corrective actions in tracking software. Build knowledge articles and education/training resources to accelerate and improve the service experience. Contribute to continual improvement initiatives to drive automation, efficiency, quality, and consistency in servicing operations. What You Will Need To Have:
High School diploma or equivalent and/or equivalent military experience. 3+ years of experience in the financial services/banking field, interacting with clients. 3+ years of experience in bankcard/credit card processing. 3+ years of experience with MS Office Suite. 3+ years of experience utilizing tracking software for documenting client inquiries. What Would Be Great To Have:
Bachelor's degree preferred. 3+ years of experience in client/operations support in a fast-paced environment. 3+ years of experience in conducting training and building educational resources. 3+ years of experience in automating servicing operations. 3+ years of experience with continual improvement initiatives. Important Information About This Role:
This role is on-site Monday through Friday that requires flexibility to be on-call one week per month. In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Calling all innovators
find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day
quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What Does A Successful Client Support Specialist Do?
As a Client Support Specialist at Fiserv, you will serve as the primary point of contact for credit clients. You'll provide operational servicing, support, and issue resolution for their credit card solutions, as well as its complementary products and services. Your role is pivotal in ensuring client satisfaction, fostering strong relationships, and delivering exceptional client experiences that align with Fiserv's commitment to excellence. What You Will Do:
Network and partner with multiple business areas throughout the organization. Respond to client-related inquiries and engage appropriate resources for timely resolution as the liaison between client and Fiserv internal partners. Bring transparency to stakeholders and escalate issues to leadership as needed. Research and resolve client inquiries according to defined processes, procedures, and within service level timeframes. Document the entire lifecycle of inquiries through corrective actions in tracking software. Build knowledge articles and education/training resources to accelerate and improve the service experience. Contribute to continual improvement initiatives to drive automation, efficiency, quality, and consistency in servicing operations. What You Will Need To Have:
High School diploma or equivalent and/or equivalent military experience. 3+ years of experience in the financial services/banking field, interacting with clients. 3+ years of experience in bankcard/credit card processing. 3+ years of experience with MS Office Suite. 3+ years of experience utilizing tracking software for documenting client inquiries. What Would Be Great To Have:
Bachelor's degree preferred. 3+ years of experience in client/operations support in a fast-paced environment. 3+ years of experience in conducting training and building educational resources. 3+ years of experience in automating servicing operations. 3+ years of experience with continual improvement initiatives. Important Information About This Role:
This role is on-site Monday through Friday that requires flexibility to be on-call one week per month. In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.