Veterans Staffing
Line Service Technician / Customer Service Representative
Veterans Staffing, Port Clinton, Ohio, United States, 43452
Line Service Technician/Customer Service Representative
Full-Time (40 hrs/week) + Rotating On-Call Port Clinton, Ohio $16-$18 /hour (starting) Increases based on probationary period benchmarks Summary: The Line Service Technician is a customer service and maintenance role responsible for supporting all airport ground operations. Line Service Technicians have excellent customer service and interpersonal skills, a strong safety mindset, a teamwork attitude, good decision-making skills, the ability to follow stated procedures and guidelines, flexibility in a dynamic, fast-paced work environment, and willingness to learn, to take direction, and to teach others (once proficient). This role is best for a self-motivated individual who can work independently to prioritize tasks and as a team to accomplish overall goals. Your safety is important. Line Service Technicians work with fuels and other flammable and hazardous materials. As such, proper procedures must be followed. The airport is a high noise environment and use of proper protective equipment is required. Operating vehicles and moving aircraft in proximity of people, buildings, and other aircraft requires extreme caution. Procedures must be followed for your personal safety as well as the safety of others and protection of airport and customer property. Essential Duties & Responsibilities: Maintain and exhibit strong knowledge of proper safety and security procedures Maintain and exhibit strong situational awareness with self-motivation to identify & complete needed actions Follow oral and written directions Plan and complete assigned duties and training in allotted time periods Maintain good working relationships Frequent use of two-way radios and telephones to communicate effectively Ability and willingness to use various technologies to enhance operations (computers, tablets, etc.) Perform daily and monthly safety inspections on airfield systems, vehicles, and equipment Maintain vehicles & equipment in safe and proper working order (change fluids, minor repairs, etc.) Escort and / or direct people, drivers, and flight crews on airport operations area to ensure safety Assist with daily fuel farm inspections including performing pre-loading and quality control inspections Fuel aircraft in accordance with industry standards and aviation fuel quality control standards Marshal, park, greet, tow, wing-walk, and provide various services to general aviation aircraft Ensure aircraft are chocked, locked, and secure Provide aircraft lavatory and potable water service Assist pilots with pre- and post-flight services Maintain adequate fuel supply levels and complete proper and accurate fueling paperwork Operate ground support equipment (tugs, GPUs, forklift, pickup trucks, cars, snow plows, etc.) Provide excellent customer service & front desk operations (answer phones, process transactions, give directions, give correct change, daily opening and closing procedures) Maintain airport grounds and buildings (mowing, weed trimming, spraying, sweeping, moping, etc.) Must be physically present to work as a member of the team serving customers, visitors, and staff who may need unscheduled assistance. Flexibility with work schedules is required as is the ability to work in changing weather conditions. Other duties and tasks as assigned Competencies: Attendance / Dependability / Reliability: Punctual and adheres to the established work schedule; follows prescribed work break / meal periods. Can be counted on to complete work on schedule. Care of Equipment and Public Property: Maintains a neat work area; cares for airport equipment; utilizes preventative maintenance; has working knowledge of the proper equipment use and maintenance. Communication: Communicat
Full-Time (40 hrs/week) + Rotating On-Call Port Clinton, Ohio $16-$18 /hour (starting) Increases based on probationary period benchmarks Summary: The Line Service Technician is a customer service and maintenance role responsible for supporting all airport ground operations. Line Service Technicians have excellent customer service and interpersonal skills, a strong safety mindset, a teamwork attitude, good decision-making skills, the ability to follow stated procedures and guidelines, flexibility in a dynamic, fast-paced work environment, and willingness to learn, to take direction, and to teach others (once proficient). This role is best for a self-motivated individual who can work independently to prioritize tasks and as a team to accomplish overall goals. Your safety is important. Line Service Technicians work with fuels and other flammable and hazardous materials. As such, proper procedures must be followed. The airport is a high noise environment and use of proper protective equipment is required. Operating vehicles and moving aircraft in proximity of people, buildings, and other aircraft requires extreme caution. Procedures must be followed for your personal safety as well as the safety of others and protection of airport and customer property. Essential Duties & Responsibilities: Maintain and exhibit strong knowledge of proper safety and security procedures Maintain and exhibit strong situational awareness with self-motivation to identify & complete needed actions Follow oral and written directions Plan and complete assigned duties and training in allotted time periods Maintain good working relationships Frequent use of two-way radios and telephones to communicate effectively Ability and willingness to use various technologies to enhance operations (computers, tablets, etc.) Perform daily and monthly safety inspections on airfield systems, vehicles, and equipment Maintain vehicles & equipment in safe and proper working order (change fluids, minor repairs, etc.) Escort and / or direct people, drivers, and flight crews on airport operations area to ensure safety Assist with daily fuel farm inspections including performing pre-loading and quality control inspections Fuel aircraft in accordance with industry standards and aviation fuel quality control standards Marshal, park, greet, tow, wing-walk, and provide various services to general aviation aircraft Ensure aircraft are chocked, locked, and secure Provide aircraft lavatory and potable water service Assist pilots with pre- and post-flight services Maintain adequate fuel supply levels and complete proper and accurate fueling paperwork Operate ground support equipment (tugs, GPUs, forklift, pickup trucks, cars, snow plows, etc.) Provide excellent customer service & front desk operations (answer phones, process transactions, give directions, give correct change, daily opening and closing procedures) Maintain airport grounds and buildings (mowing, weed trimming, spraying, sweeping, moping, etc.) Must be physically present to work as a member of the team serving customers, visitors, and staff who may need unscheduled assistance. Flexibility with work schedules is required as is the ability to work in changing weather conditions. Other duties and tasks as assigned Competencies: Attendance / Dependability / Reliability: Punctual and adheres to the established work schedule; follows prescribed work break / meal periods. Can be counted on to complete work on schedule. Care of Equipment and Public Property: Maintains a neat work area; cares for airport equipment; utilizes preventative maintenance; has working knowledge of the proper equipment use and maintenance. Communication: Communicat