Grand Traverse Resort And Spa
Job Title
To process the Resort's revenue audit on a nightly basis. To maintain and record daily transactions incurred by various departments. To record and distribute daily statistics to proper departments and personnel. Assist Accounting personnel when needed. Essential Duties And Responsibilities
Retrieve daily postings from all staff personnel that have entered financial transactions throughout the day Run computer generated reports reflecting room status and potential room revenue to verify proper revenue figures are entered Post room tax and any additional fees to all occupied rooms on a nightly basis Balance and record all posting transactions made in each outlet of the Resort Process, record and submit for payment all credit card transactions Record all cash, check gift card, gift certificate and credit card transaction Field calls from guests and employees and address their concerns and questions. Direct calls to proper individual and departments when required Cross train in other areas of accounting to assist co-workers if needed Maintain record of Accounting deadlines and monitor their completion Assist in the completion of daily, weekly and monthly reports used by Resort departments To provide strong support in day to day operations of the Accounting Department Maintain a good rapport with fellow employees and reflect a positive attitude Complete all assignments requested of you Must follow proper grooming and dress standards set forth by the Employee Handbook Maintain open line of communication with supervisor Must understand and abide by environmental practices of the resort Other duties as assigned Education/Experience
Candidate must have prior hotel/resort or office experience Strong computer skills in Excel and Word Calculator skills a must Other Skills And Abilities
Candidate must have proper listening skills Candidate must be able to maintain patience and professional attitude when dealing with issues that may arise Candidate must have the ability to comfortably handle confrontation Candidate must have ability to manage, maintain and hold private highly confidential information Supervisory Responsibilities (If Applicable)
Candidate will be responsible for daily reporting of accounts and maintain confidential information Candidate will be required to attend and speak at various departmental meetings Candidate will be responsible for maintaining an approved schedule and operate at times without direct supervision Typical Physical Demands
Must be able to sit for long periods of time Must be capable of lifting or moving documentation boxes weighing up to 50 lbs Must be capable of working evening shifts. Eight hour shifts usually consist of 2:00 am to 10:00 am Must be capable of meeting specific deadlines on a continual daily basis Typical Mental Demands
There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required. This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that departments may present. Working Conditions
Must be able to work in a fast-paced environment Must be comfortable with the pressure of deadlines Must be capable of maintaining a professional attitude when dealing with difficult phone conversations Comments
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality
To process the Resort's revenue audit on a nightly basis. To maintain and record daily transactions incurred by various departments. To record and distribute daily statistics to proper departments and personnel. Assist Accounting personnel when needed. Essential Duties And Responsibilities
Retrieve daily postings from all staff personnel that have entered financial transactions throughout the day Run computer generated reports reflecting room status and potential room revenue to verify proper revenue figures are entered Post room tax and any additional fees to all occupied rooms on a nightly basis Balance and record all posting transactions made in each outlet of the Resort Process, record and submit for payment all credit card transactions Record all cash, check gift card, gift certificate and credit card transaction Field calls from guests and employees and address their concerns and questions. Direct calls to proper individual and departments when required Cross train in other areas of accounting to assist co-workers if needed Maintain record of Accounting deadlines and monitor their completion Assist in the completion of daily, weekly and monthly reports used by Resort departments To provide strong support in day to day operations of the Accounting Department Maintain a good rapport with fellow employees and reflect a positive attitude Complete all assignments requested of you Must follow proper grooming and dress standards set forth by the Employee Handbook Maintain open line of communication with supervisor Must understand and abide by environmental practices of the resort Other duties as assigned Education/Experience
Candidate must have prior hotel/resort or office experience Strong computer skills in Excel and Word Calculator skills a must Other Skills And Abilities
Candidate must have proper listening skills Candidate must be able to maintain patience and professional attitude when dealing with issues that may arise Candidate must have the ability to comfortably handle confrontation Candidate must have ability to manage, maintain and hold private highly confidential information Supervisory Responsibilities (If Applicable)
Candidate will be responsible for daily reporting of accounts and maintain confidential information Candidate will be required to attend and speak at various departmental meetings Candidate will be responsible for maintaining an approved schedule and operate at times without direct supervision Typical Physical Demands
Must be able to sit for long periods of time Must be capable of lifting or moving documentation boxes weighing up to 50 lbs Must be capable of working evening shifts. Eight hour shifts usually consist of 2:00 am to 10:00 am Must be capable of meeting specific deadlines on a continual daily basis Typical Mental Demands
There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required. This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that departments may present. Working Conditions
Must be able to work in a fast-paced environment Must be comfortable with the pressure of deadlines Must be capable of maintaining a professional attitude when dealing with difficult phone conversations Comments
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality