KION Group
Senior Software Consultant
This position located within Customer Service's Solution Development department provides solutions to complex customer problems at the request of the sales account manager. The role primarily involves estimating solutions for software system modifications and upgrades for platforms like DIT, DIQ, DCD, EMS, RWCS, and other legacy software platforms. The Senior Software Consultant designs, costs, and proposes solutions that optimize aging customer control systems. This position requires up to 10% travel, including site visits and team events. What We Offer: Engage with Dematic customers, account managers, and execution teams to analyze their business demands and transform them into innovative solutions. Ability to think creatively and strategically to position and assist in selling a wide range of solutions, from manual to fully automated systems. Influence Sales, Business Development, the Software Center of Excellence (COE), Software Application Engineering, Product Management, and Research & Development (R&D) groups to ensure a coordinated and cohesive approach to software implementation across organizational boundaries. Collaborate on outcome-based sales playbook collateral and other enablement materials. Address key opportunities, key account growth, and expansion of customer offerings. Operate with a positive and iterative problem-solving approach. Support the front-end processes of prospecting, qualifying, and developing proposal documents and presentation materials using an outcome-based approach. Tasks and Qualifications: Engage with Dematic customers, account managers, and execution teams to analyze their business demands and transform them into innovative solutions. Ability to think creatively and strategically to position and assist in selling a wide range of solutions, from manual to fully automated systems. Influence Sales, Business Development, the Software Center of Excellence (COE), Software Application Engineering, Product Management, and Research & Development (R&D) groups to ensure a coordinated and cohesive approach to software implementation across organizational boundaries. Collaborate on outcome-based sales playbook collateral and other enablement materials. Address key opportunities, key account growth, and expansion of customer offerings. Operate with a positive and iterative problem-solving approach. Support the front-end processes of prospecting, qualifying, and developing proposal documents and presentation materials using an outcome-based approach. Provide technical guidance to customers regarding their software and digital landscape, integration strategy, and solution package (products and services) that will position them for long-term success and align with their enterprise-level Digital Transformation objectives. Understand the design of complex integrated systems involving mechanical design, electrical controls hardware, programming, and software to develop complete solutions for customers. Skilled in using evaluation techniques, ranging from simple "pros and cons" analyses to sophisticated Return on Investment (ROI) calculations. Provide estimates for semi-complex software solutions to other solution development resources and teams. Develop recommendations related to site productivity improvement, cost reduction, and customer satisfaction improvement.
This position located within Customer Service's Solution Development department provides solutions to complex customer problems at the request of the sales account manager. The role primarily involves estimating solutions for software system modifications and upgrades for platforms like DIT, DIQ, DCD, EMS, RWCS, and other legacy software platforms. The Senior Software Consultant designs, costs, and proposes solutions that optimize aging customer control systems. This position requires up to 10% travel, including site visits and team events. What We Offer: Engage with Dematic customers, account managers, and execution teams to analyze their business demands and transform them into innovative solutions. Ability to think creatively and strategically to position and assist in selling a wide range of solutions, from manual to fully automated systems. Influence Sales, Business Development, the Software Center of Excellence (COE), Software Application Engineering, Product Management, and Research & Development (R&D) groups to ensure a coordinated and cohesive approach to software implementation across organizational boundaries. Collaborate on outcome-based sales playbook collateral and other enablement materials. Address key opportunities, key account growth, and expansion of customer offerings. Operate with a positive and iterative problem-solving approach. Support the front-end processes of prospecting, qualifying, and developing proposal documents and presentation materials using an outcome-based approach. Tasks and Qualifications: Engage with Dematic customers, account managers, and execution teams to analyze their business demands and transform them into innovative solutions. Ability to think creatively and strategically to position and assist in selling a wide range of solutions, from manual to fully automated systems. Influence Sales, Business Development, the Software Center of Excellence (COE), Software Application Engineering, Product Management, and Research & Development (R&D) groups to ensure a coordinated and cohesive approach to software implementation across organizational boundaries. Collaborate on outcome-based sales playbook collateral and other enablement materials. Address key opportunities, key account growth, and expansion of customer offerings. Operate with a positive and iterative problem-solving approach. Support the front-end processes of prospecting, qualifying, and developing proposal documents and presentation materials using an outcome-based approach. Provide technical guidance to customers regarding their software and digital landscape, integration strategy, and solution package (products and services) that will position them for long-term success and align with their enterprise-level Digital Transformation objectives. Understand the design of complex integrated systems involving mechanical design, electrical controls hardware, programming, and software to develop complete solutions for customers. Skilled in using evaluation techniques, ranging from simple "pros and cons" analyses to sophisticated Return on Investment (ROI) calculations. Provide estimates for semi-complex software solutions to other solution development resources and teams. Develop recommendations related to site productivity improvement, cost reduction, and customer satisfaction improvement.