Abri Credit Union
Senior Collector
As our Senior Collector, you will: Follow up on delinquent accounts to secure a resolution for repayment. Present a positive Credit Union image in a negative situation, while working toward a permanent solution, maintaining confidentiality. Maintain and monitor consistent records, files, and reports. Maintain a delinquency and net charge off ratio that meets management standards. File bankruptcy claims and coordinate with attorneys on legal action. Maintain a daily record of all bankruptcy related issues, including flagging accounts and making accurate timely notations of communications received. Assist with extensions of due dates, work outs, consolidations and repossessions, and prepare the appropriate paperwork for each. Interface with outside collection agents. Ensure all notices are sent in a timely manner. Professionally write collection letters, make telephone calls, and meet with people face to face. Continue to collect on charged off accounts. Act as back up to Collection specialist position to make early contact with member(s) to inform them of delinquent status, when needed Monitor loans for adequate insurance coverage on collateralized loans that fall delinquent. Complete required reports and documents promptly and accurately. Keep informed of changes in collection policies, procedures and related legal requirements. Participates in cross-training by training others and learning their tasks to enable job rotation within the department. Attends seminars and training as required. Develop relationships with other financial institutions to share information that can help in minimizing Credit Union losses. Assist in maintaining compliance, procedural, and operating manuals. Back up to Loan Servicing Manager when they are unavailable. Requirements: Associate's Degree in Business or related field or equivalent experience Two years of recent collection experience, including bankruptcy, legal, and collateral repossessions, in a full service financial institution. Working knowledge of lending and collection procedures related to laws and regulations Proficient in computer applications associated with the job Capable of exercising ethical, tact and sound judgment Excellent communication and personal skills Able to work without close supervision and independently Benefits: Our 401k Match is as high as 7.98% We offer Blue Cross health insurance with up to 90% employee/70% dependent premiums paid Accrue 12 days of vacation per year 5 days of personal leave per year 3 paid holidays per year Our dress code is relaxed, business casual and company logo wear We have a team of trainers to get you ready to be fabulous on the job! Hours:
Mon - Fri 8:30 AM to 5:30 PM; rotating Sat 8:30 AM to 1:15 PM and 6:00pm closing shift. EOE
As our Senior Collector, you will: Follow up on delinquent accounts to secure a resolution for repayment. Present a positive Credit Union image in a negative situation, while working toward a permanent solution, maintaining confidentiality. Maintain and monitor consistent records, files, and reports. Maintain a delinquency and net charge off ratio that meets management standards. File bankruptcy claims and coordinate with attorneys on legal action. Maintain a daily record of all bankruptcy related issues, including flagging accounts and making accurate timely notations of communications received. Assist with extensions of due dates, work outs, consolidations and repossessions, and prepare the appropriate paperwork for each. Interface with outside collection agents. Ensure all notices are sent in a timely manner. Professionally write collection letters, make telephone calls, and meet with people face to face. Continue to collect on charged off accounts. Act as back up to Collection specialist position to make early contact with member(s) to inform them of delinquent status, when needed Monitor loans for adequate insurance coverage on collateralized loans that fall delinquent. Complete required reports and documents promptly and accurately. Keep informed of changes in collection policies, procedures and related legal requirements. Participates in cross-training by training others and learning their tasks to enable job rotation within the department. Attends seminars and training as required. Develop relationships with other financial institutions to share information that can help in minimizing Credit Union losses. Assist in maintaining compliance, procedural, and operating manuals. Back up to Loan Servicing Manager when they are unavailable. Requirements: Associate's Degree in Business or related field or equivalent experience Two years of recent collection experience, including bankruptcy, legal, and collateral repossessions, in a full service financial institution. Working knowledge of lending and collection procedures related to laws and regulations Proficient in computer applications associated with the job Capable of exercising ethical, tact and sound judgment Excellent communication and personal skills Able to work without close supervision and independently Benefits: Our 401k Match is as high as 7.98% We offer Blue Cross health insurance with up to 90% employee/70% dependent premiums paid Accrue 12 days of vacation per year 5 days of personal leave per year 3 paid holidays per year Our dress code is relaxed, business casual and company logo wear We have a team of trainers to get you ready to be fabulous on the job! Hours:
Mon - Fri 8:30 AM to 5:30 PM; rotating Sat 8:30 AM to 1:15 PM and 6:00pm closing shift. EOE