Clearance Jobs
Passport Section Leader
Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service, and PRISM functions. Includes planning, directing, and coordinating the daily activities of mail opening, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, rewrites, re-issues, re-mails, and all PRISM functions. Assure sufficient inventory of passports and other supplies is on hand to meet current and anticipated demand. This position is located in New York City, NY. Your future duties and responsibilities include: Leading and managing a team of Support Associates. Setting work priorities and ensuring a smooth transition of work between the various teams. Ensuring that a sufficient inventory of passports and other supplies is on hand to meet current and anticipated demand. Serving as a Subject Matter Expert (SME) in critical roles and frequently liaising with onsite Government Management. Supervising at any level within the Agency/Center. Planning, directing, and coordinating the daily activities of mail opening, cashier, image capture, image review, data entry, book print/card print, quality control, and PRISM. Performing workload management in all Passport task areas. Providing regular operational feedback, management meetings, status updates, and other production activity reporting. Monitoring workload and making recommendations to the Government on how to divide work among support staff. Monitoring contractor personnel performance. Assisting with prioritizing will calls, expedites, and routine work. Assisting in training contract personnel in their duties and tasks. Required qualifications to be successful in this role include: Good oral and written communication skills. Ability to prioritize workload for small teams and possess good organizational skills. Ability to effectively and politely interface with the public and provide excellent customer service. Ability to analyze, interpret, and apply regulatory material and internal controls. Bachelors Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and; Six (6) years of general office experience, including; Two (2) years of supervisory experience, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook, and; Demonstrated customer service experience, and; Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Compensation range: $57,100.00 - $146,300.00. CGI Federal's benefits include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service, and PRISM functions. Includes planning, directing, and coordinating the daily activities of mail opening, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, rewrites, re-issues, re-mails, and all PRISM functions. Assure sufficient inventory of passports and other supplies is on hand to meet current and anticipated demand. This position is located in New York City, NY. Your future duties and responsibilities include: Leading and managing a team of Support Associates. Setting work priorities and ensuring a smooth transition of work between the various teams. Ensuring that a sufficient inventory of passports and other supplies is on hand to meet current and anticipated demand. Serving as a Subject Matter Expert (SME) in critical roles and frequently liaising with onsite Government Management. Supervising at any level within the Agency/Center. Planning, directing, and coordinating the daily activities of mail opening, cashier, image capture, image review, data entry, book print/card print, quality control, and PRISM. Performing workload management in all Passport task areas. Providing regular operational feedback, management meetings, status updates, and other production activity reporting. Monitoring workload and making recommendations to the Government on how to divide work among support staff. Monitoring contractor personnel performance. Assisting with prioritizing will calls, expedites, and routine work. Assisting in training contract personnel in their duties and tasks. Required qualifications to be successful in this role include: Good oral and written communication skills. Ability to prioritize workload for small teams and possess good organizational skills. Ability to effectively and politely interface with the public and provide excellent customer service. Ability to analyze, interpret, and apply regulatory material and internal controls. Bachelors Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and; Six (6) years of general office experience, including; Two (2) years of supervisory experience, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook, and; Demonstrated customer service experience, and; Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Compensation range: $57,100.00 - $146,300.00. CGI Federal's benefits include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.