Ohio State University
locations
Medical Center Campus
time type
Full time
posted on
Posted Today
job requisition id
R133528
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact
hr-accessibleapplication@osu.edu
. If you have questions while submitting an application, please review these
frequently asked questions
. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please l
og in to
Workday
to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
Lead Desktop Technician
Department:
Health System Shared Services | Desk Top Support
Job Description The Lead Desktop Support Technician
s
erves as the lead technical specialist for one or more services offered by the OSUWMC IT Department. Consulting / advising equipment recommendations to customers. Train, advise and review the work of IT Field Services. Work with other OSUWMC teams to anticipate, troubleshoot and resolve the most complex imaging and device management incidents and requests, as well as to document and implement imaging and device management best practices. Provides outstanding customer service and advanced technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently. Critical tasks performed by this area also include communicating (excellent verbal/written communication skills), tracking, and reporting imaging and device management outages. Responsible for receiving, resolving, escalating, and monitoring the most complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the Field Services functions. May serve as on-call escalation point. Position may be required to travel to other Ohio State campuses for training and knowledge transfer sessions. Minimum Qualifications Bachelor's degree or equal combination of education and experience, and 4 years of desktop support asset management experience. Experience with image management and computer
deployment.
Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with device management tools such as Workspace One, Microsoft Endpoint Manager, SCCM, etc. Experience supporting desktop computers running Windows and MacOS in an enterprise
environment. Additional Information:
Our Comprehensive Employee Benefits Include: An array of retirement plan options, each with a generous employer contribution. Affordable health insurance options, including dental, vision and prescription coverage that begin on day one. Paid vacation and sick leave, including short and long-term disability and paid parental leave. Get the most out of the Public Service Loan Forgiveness program. And much more! Location:
Ackerman Rd, 640 (2432)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
Candidate Home
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the
frequently asked questions
. The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section
3345.0216
, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
Medical Center Campus
time type
Full time
posted on
Posted Today
job requisition id
R133528
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact
hr-accessibleapplication@osu.edu
. If you have questions while submitting an application, please review these
frequently asked questions
. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please l
og in to
Workday
to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
Lead Desktop Technician
Department:
Health System Shared Services | Desk Top Support
Job Description The Lead Desktop Support Technician
s
erves as the lead technical specialist for one or more services offered by the OSUWMC IT Department. Consulting / advising equipment recommendations to customers. Train, advise and review the work of IT Field Services. Work with other OSUWMC teams to anticipate, troubleshoot and resolve the most complex imaging and device management incidents and requests, as well as to document and implement imaging and device management best practices. Provides outstanding customer service and advanced technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently. Critical tasks performed by this area also include communicating (excellent verbal/written communication skills), tracking, and reporting imaging and device management outages. Responsible for receiving, resolving, escalating, and monitoring the most complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the Field Services functions. May serve as on-call escalation point. Position may be required to travel to other Ohio State campuses for training and knowledge transfer sessions. Minimum Qualifications Bachelor's degree or equal combination of education and experience, and 4 years of desktop support asset management experience. Experience with image management and computer
deployment.
Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with device management tools such as Workspace One, Microsoft Endpoint Manager, SCCM, etc. Experience supporting desktop computers running Windows and MacOS in an enterprise
environment. Additional Information:
Our Comprehensive Employee Benefits Include: An array of retirement plan options, each with a generous employer contribution. Affordable health insurance options, including dental, vision and prescription coverage that begin on day one. Paid vacation and sick leave, including short and long-term disability and paid parental leave. Get the most out of the Public Service Loan Forgiveness program. And much more! Location:
Ackerman Rd, 640 (2432)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the
Candidate Home
section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the
frequently asked questions
. The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section
3345.0216
, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.