USA Jobs
Sr. Default Loan Servicing Specialist - Post-Sale (remote possible)
USA Jobs, Grove City, Ohio, United States, 43123
Post-Sale Marketable Title, FHA Conveyance Management And REO Disposition
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: Responsible for servicing mortgage accounts to ensure post-sale assets are dispositioned accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines. Manage the disposition or conveyance of post-sale loans within regulatory timelines including but not limited to ensuring vacant and marketable title. Manage title and vesting processes and work with vendors as necessary. Review and approve/make suggestions to REO repairs, listings, and offers per internal guidelines; communicate with clients for any requests outside of our delegated authority. Document and maintain all systems necessary for proper asset management Monitor and identify trends or risks associated with the portfolio and communicate to management Follow departmental and business policies with strict adherence Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners Stay current with pending regulatory and state law changes that could impact Post-Sale processes Diligently follow up on all outstanding requests and telephone calls from internal and external partners Assist wherever needed, when necessary MINIMUM REQUIREMENTS: 3+ years Post-Sale Marketable Title, FHA Conveyance management and REO disposition experience Thorough knowledge of FHA Conveyance requirements Have a strong base knowledge of mortgage servicing Experience using MSP and LoanSphere, Yardi (P260), FHA Connection Ability to reference investor/insurer guide to obtain information that is needed Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service Ability to work independently and to carry out assignment
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: Responsible for servicing mortgage accounts to ensure post-sale assets are dispositioned accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines. Manage the disposition or conveyance of post-sale loans within regulatory timelines including but not limited to ensuring vacant and marketable title. Manage title and vesting processes and work with vendors as necessary. Review and approve/make suggestions to REO repairs, listings, and offers per internal guidelines; communicate with clients for any requests outside of our delegated authority. Document and maintain all systems necessary for proper asset management Monitor and identify trends or risks associated with the portfolio and communicate to management Follow departmental and business policies with strict adherence Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners Stay current with pending regulatory and state law changes that could impact Post-Sale processes Diligently follow up on all outstanding requests and telephone calls from internal and external partners Assist wherever needed, when necessary MINIMUM REQUIREMENTS: 3+ years Post-Sale Marketable Title, FHA Conveyance management and REO disposition experience Thorough knowledge of FHA Conveyance requirements Have a strong base knowledge of mortgage servicing Experience using MSP and LoanSphere, Yardi (P260), FHA Connection Ability to reference investor/insurer guide to obtain information that is needed Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service Ability to work independently and to carry out assignment