Nebraska Government
Waiver Services Scheduler (Office Specialist)
Nebraska Government, Omaha, Nebraska, United States, 68102
Waiver Services Scheduler (Office Specialist)
Are you detail-oriented, highly organized, and passionate about helping others? Join the Eligibility & Enrollment (E&E) team in the Division of Developmental Disabilities as a Scheduler, where you'll play a key role in supporting Nebraska families by coordinating waiver assessments that help individuals access the care and services they need to thrive. What We Offer: 156% state-matched retirement contribution 13 paid holidays Generous leave benefits Tuition reimbursement Public Service Loan Forgiveness (PSLF) 79% employer-paid health insurance Dental and vision coverage Employer-paid $20,000 life insurance Career growth opportunities As a Scheduler, you will: Review waiver applications and referrals to determine scheduling needs. Screen applications for completeness and required documentation. Contact individuals and their representatives to coordinate assessment appointments. Schedule assessments for Waiver Services Specialists (WSS) based on location, availability, and individual needs. Monitor and respond to cancellations, no-shows, and reschedule requests. Use a variety of tools including Outlook, NFOCUS, SharePoint, Excel, and the Scheduler Dashboard. Maintain clear, professional communication and accurate documentation in all systems. Collaborate with internal teams to ensure efficient and compassionate service delivery. Follow procedures to respect privacy and consent guidelines Requirements / Qualifications: Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment. Preferred Qualifications: Experience in scheduling, case coordination, or working within a healthcare or human services setting. Proficiency with Outlook, Excel, SharePoint, and other data tracking systems. Understanding of Medicaid or Home and Community-Based Services (HCBS) processes. Knowledge, Skills, and Abilities: Ability to multitask and prioritize tasks in a fast-paced environment. Strong organizational and problem-solving skills. Excellent interpersonal skills and the ability to work well with individuals from diverse backgrounds. High attention to detail and accuracy. Dependability and accountability in handling sensitive information. Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Are you detail-oriented, highly organized, and passionate about helping others? Join the Eligibility & Enrollment (E&E) team in the Division of Developmental Disabilities as a Scheduler, where you'll play a key role in supporting Nebraska families by coordinating waiver assessments that help individuals access the care and services they need to thrive. What We Offer: 156% state-matched retirement contribution 13 paid holidays Generous leave benefits Tuition reimbursement Public Service Loan Forgiveness (PSLF) 79% employer-paid health insurance Dental and vision coverage Employer-paid $20,000 life insurance Career growth opportunities As a Scheduler, you will: Review waiver applications and referrals to determine scheduling needs. Screen applications for completeness and required documentation. Contact individuals and their representatives to coordinate assessment appointments. Schedule assessments for Waiver Services Specialists (WSS) based on location, availability, and individual needs. Monitor and respond to cancellations, no-shows, and reschedule requests. Use a variety of tools including Outlook, NFOCUS, SharePoint, Excel, and the Scheduler Dashboard. Maintain clear, professional communication and accurate documentation in all systems. Collaborate with internal teams to ensure efficient and compassionate service delivery. Follow procedures to respect privacy and consent guidelines Requirements / Qualifications: Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment. Preferred Qualifications: Experience in scheduling, case coordination, or working within a healthcare or human services setting. Proficiency with Outlook, Excel, SharePoint, and other data tracking systems. Understanding of Medicaid or Home and Community-Based Services (HCBS) processes. Knowledge, Skills, and Abilities: Ability to multitask and prioritize tasks in a fast-paced environment. Strong organizational and problem-solving skills. Excellent interpersonal skills and the ability to work well with individuals from diverse backgrounds. High attention to detail and accuracy. Dependability and accountability in handling sensitive information. Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.