Quantum Metric
Account Manager - East
Quantum Metric, Washington, District Of Columbia, United States, 20001
Account Manager - East
We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. Responsibilities
Strategic lead for customer engagement Collaborate with Sales to identify and work on expansion opportunities Manage and forecast customer renewal and expansion goals Create customer account plans in collaboration with the rest of the customer success team to ensure value realization Conduct regular QBRs with our client's executive team to strategically align with their organizational goals Regularly update internal systems to document customer health and status and create visibility across Quantum Metric Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars Educate customers on new use cases, features and integrations that create added value Requirements
Bachelor's degree in a related field of study Strong project management skills, organizational skills and high attention to accuracy Strong verbal, written and presentation skills 5+ years of experience in managing enterprise customer relationships Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Proven track record of meeting and exceeding individual retention and expansion goals Travel: approximately once per month for client and/or company commitments Compensation: $80k-100k base with $30k-40k variable This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Healthy Rewards
Discount Programs Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer:
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We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. Responsibilities
Strategic lead for customer engagement Collaborate with Sales to identify and work on expansion opportunities Manage and forecast customer renewal and expansion goals Create customer account plans in collaboration with the rest of the customer success team to ensure value realization Conduct regular QBRs with our client's executive team to strategically align with their organizational goals Regularly update internal systems to document customer health and status and create visibility across Quantum Metric Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars Educate customers on new use cases, features and integrations that create added value Requirements
Bachelor's degree in a related field of study Strong project management skills, organizational skills and high attention to accuracy Strong verbal, written and presentation skills 5+ years of experience in managing enterprise customer relationships Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Proven track record of meeting and exceeding individual retention and expansion goals Travel: approximately once per month for client and/or company commitments Compensation: $80k-100k base with $30k-40k variable This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Healthy Rewards
Discount Programs Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer:
E-Verify Participation Poster Applicant Privacy Policy:
Applicant Privacy Policy