General Dynamics Information Technology
F-35 Help Desk Specialist | Secret clearance
General Dynamics Information Technology, Washington, District Of Columbia, United States, 20310
Help Desk Specialist
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. Our work depends on a Help Desk Specialist joining our JSF F-35 support team in Arlington, VA. How Our Help Desk Specialist Will Make An Impact: Provides first-tier software, hardware, and printing technical assistance to computer users. Answers questions or resolves computer problems for clients in person, email, via telephone, or electronically. May provide assistance concerning the use of computer hardware, software, and printing. Responds to and diagnoses problems through discussions with users. Provides timely support to end users on a variety of issues, including identifying, researching, resolving, and following up on technical problems. Serves as focal point for customer concerns. Documents, tracks, and monitors the technical problems to ensure a timely resolution. Interacts with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. A working knowledge of the M365 office suite, MS Teams, and the Windows operating system. What You'll Need To Succeed: Security Clearance Level: Active Secret clearance Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. Experience with Remedy/Help Desk Management Systems. Progressive experience in the management of a technical support team. Experience developing and providing Service Level Agreements and Help Desk deliverables. Required Certifications: (411) Technical Support Specialist
Basic: Security+ CE and Industry certification: AZ-900
Microsoft Azure Fundamentals. Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree. Location: Onsite in Crystal City - Arlington, VA. US Citizenship required GDIT Is Your Place: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $32.70 - $44.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Arlington Additional Work Locations: None Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Join our Talent Community to stay up to date on our career opportunities and events.
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. Our work depends on a Help Desk Specialist joining our JSF F-35 support team in Arlington, VA. How Our Help Desk Specialist Will Make An Impact: Provides first-tier software, hardware, and printing technical assistance to computer users. Answers questions or resolves computer problems for clients in person, email, via telephone, or electronically. May provide assistance concerning the use of computer hardware, software, and printing. Responds to and diagnoses problems through discussions with users. Provides timely support to end users on a variety of issues, including identifying, researching, resolving, and following up on technical problems. Serves as focal point for customer concerns. Documents, tracks, and monitors the technical problems to ensure a timely resolution. Interacts with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. A working knowledge of the M365 office suite, MS Teams, and the Windows operating system. What You'll Need To Succeed: Security Clearance Level: Active Secret clearance Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. Experience with Remedy/Help Desk Management Systems. Progressive experience in the management of a technical support team. Experience developing and providing Service Level Agreements and Help Desk deliverables. Required Certifications: (411) Technical Support Specialist
Basic: Security+ CE and Industry certification: AZ-900
Microsoft Azure Fundamentals. Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree. Location: Onsite in Crystal City - Arlington, VA. US Citizenship required GDIT Is Your Place: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $32.70 - $44.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Arlington Additional Work Locations: None Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Join our Talent Community to stay up to date on our career opportunities and events.