Long-Lewis
Prattville - Mobile Service Advisor - Full-time
Long-Lewis, Prattville, Alabama, United States, 36066
Prattville - Mobile Service Advisor - Full-time
The Mobile Service Advisors are the center of communication for customers whose service/repair activities are done away from the dealership, whether at the customer's home, place of work, or elsewhere. He/she is the liaison between customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Mobile Service Advisor must listen and thoroughly understand customer concerns, arrange for appropriate repairs and/or pick-up/delivery of the customer vehicle, and set/manage expectations. He/she ensures the customer knows what repairs are needed and what repairs & maintenance are recommended. The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver's license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service. Qualifications
Behaviors
Preferred : Dedicated: Devoted to a task or purpose with loyalty or integrity Innovative: Consistently introduces new ideas and demonstrates original thinking Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations
Preferred : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Job Security: Inspired to perform well by the knowledge that your job is safe Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Licenses & Certifications
Required : DRIVER'S LICENSE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
The Mobile Service Advisors are the center of communication for customers whose service/repair activities are done away from the dealership, whether at the customer's home, place of work, or elsewhere. He/she is the liaison between customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Mobile Service Advisor must listen and thoroughly understand customer concerns, arrange for appropriate repairs and/or pick-up/delivery of the customer vehicle, and set/manage expectations. He/she ensures the customer knows what repairs are needed and what repairs & maintenance are recommended. The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver's license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service. Qualifications
Behaviors
Preferred : Dedicated: Devoted to a task or purpose with loyalty or integrity Innovative: Consistently introduces new ideas and demonstrates original thinking Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations
Preferred : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Job Security: Inspired to perform well by the knowledge that your job is safe Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Licenses & Certifications
Required : DRIVER'S LICENSE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.