Kyndryl
Deskside Support
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward
always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver
you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we're all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You're empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers' satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization
Kyndryl is dedicated to your professional journey. You're good at what you do and possess the required experience to prove it. However, equally as important
you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused
someone who prioritizes customer success in their work. And finally, you're open and borderless
naturally inclusive in how you work with others. Required Skills and Experience: 5+ years of experience providing IT support Experience working in a customer facing environment Strong communication skills including email, phone and in-person Preferred Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or related technical field Important Notes: Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States. This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate's proximity: Asheville, NC Columbus, GA Farmington, CT Foley, AL Middletown, CT Middletown, PA North Berwick, ME The compensation range for the position in the U.S. is $38,400 to $65,040 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $42,120 to $78,120 Colorado: $38,400 to $65,040 New York City: $46,080 to $78,120 Washington: $42,120 to $71,640 Washington DC: $42,120 to $71,640 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward
always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver
you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on-site and through remote support. Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease. In this role, you'll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we're all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You're empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers' satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization
Kyndryl is dedicated to your professional journey. You're good at what you do and possess the required experience to prove it. However, equally as important
you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused
someone who prioritizes customer success in their work. And finally, you're open and borderless
naturally inclusive in how you work with others. Required Skills and Experience: 5+ years of experience providing IT support Experience working in a customer facing environment Strong communication skills including email, phone and in-person Preferred Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or related technical field Important Notes: Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States. This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate's proximity: Asheville, NC Columbus, GA Farmington, CT Foley, AL Middletown, CT Middletown, PA North Berwick, ME The compensation range for the position in the U.S. is $38,400 to $65,040 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $42,120 to $78,120 Colorado: $38,400 to $65,040 New York City: $46,080 to $78,120 Washington: $42,120 to $71,640 Washington DC: $42,120 to $71,640 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.