Government Jobs
Service Desk Analyst - IT Professional I - R16609
Government Jobs, Sarasota, Florida, United States, 34230
Service Desk Analyst
Sarasota County Government has an excellent opportunity to be a Service Desk Analyst in our Enterprise Information Technology Department. The starting hourly rate for this role is $25.45 and could go as high as $34.35 an hour with experience. In this position, you will be responsible for providing first-level technical support to Sarasota County employees by answering and responding to service requests via phone, email, and ticket portal. This includes troubleshooting computer hardware and software, printer, network, and infrastructure issues while also providing technical computer maintenance and software installations and updating internal knowledge base documentation. This role is involved in on-call 24/7/365 technical support. After you have received adequate training and completed the probationary position, this role will be 75% remote work and 25% in office. Apply today! Responsibilities include: Receive, update, and prioritize IT related issues and service requests using a high level of customer service skills and accuracy to capture all pertinent information in each ticket. Provide exceptional customer service skills by troubleshooting and resolving computer hardware and software, printer, network and infrastructure issues and service requests. Assist in researching, documenting, and updating the current Sarasota County technical knowledge base, and related support procedures. Collaborate with other IT personnel on tasks outside their scope of knowledge or expertise. Escalate high priority issues to subject matter experts and leadership teams. Increase job knowledge through training opportunities and self-study. Subject to passing substance screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years. CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process. Work Hours: Monday - Friday, 7:00 a.m. - 4:00 p.m. OR 8:00 a.m. - 5:00 p.m. About You
To thrive in this role, you must have: Minimum of a 2-year degree and one year of Service Desk or Help Desk experience. Bachelor's degree in Computer Science, Information Systems, Business Administration or related field. Experience may substitute for formal education at the discretion of management. Must obtain CompTIA A+ Certified within six (6) months of hire. About Everything Else
Starting Pay Range: $25.45 - $34.35/hour, based on your experience. Full Position Pay Range (future earning potential): $25.45 - 43.26/hour Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!) Sarasota County Government provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County Government has an excellent opportunity to be a Service Desk Analyst in our Enterprise Information Technology Department. The starting hourly rate for this role is $25.45 and could go as high as $34.35 an hour with experience. In this position, you will be responsible for providing first-level technical support to Sarasota County employees by answering and responding to service requests via phone, email, and ticket portal. This includes troubleshooting computer hardware and software, printer, network, and infrastructure issues while also providing technical computer maintenance and software installations and updating internal knowledge base documentation. This role is involved in on-call 24/7/365 technical support. After you have received adequate training and completed the probationary position, this role will be 75% remote work and 25% in office. Apply today! Responsibilities include: Receive, update, and prioritize IT related issues and service requests using a high level of customer service skills and accuracy to capture all pertinent information in each ticket. Provide exceptional customer service skills by troubleshooting and resolving computer hardware and software, printer, network and infrastructure issues and service requests. Assist in researching, documenting, and updating the current Sarasota County technical knowledge base, and related support procedures. Collaborate with other IT personnel on tasks outside their scope of knowledge or expertise. Escalate high priority issues to subject matter experts and leadership teams. Increase job knowledge through training opportunities and self-study. Subject to passing substance screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years. CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process. Work Hours: Monday - Friday, 7:00 a.m. - 4:00 p.m. OR 8:00 a.m. - 5:00 p.m. About You
To thrive in this role, you must have: Minimum of a 2-year degree and one year of Service Desk or Help Desk experience. Bachelor's degree in Computer Science, Information Systems, Business Administration or related field. Experience may substitute for formal education at the discretion of management. Must obtain CompTIA A+ Certified within six (6) months of hire. About Everything Else
Starting Pay Range: $25.45 - $34.35/hour, based on your experience. Full Position Pay Range (future earning potential): $25.45 - 43.26/hour Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!) Sarasota County Government provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.